Service Technician

1 week ago

Stratford, Canada Leavitt Machinery Canada Inc. Full time

The Service Technician is responsible for meeting all Service related needs of the offsite customer in the most timely, cost effective and safe manner possible. On a daily and/or as needed basis, the Service Technician is required to communicate cooperatively with a variety of people including the Service Manager, Dispatcher, the Customer, Lead/Charge Hand and/or a Warranty or Parts Administrator. The job includes completing a variety of paperwork, (each job completed is supported by a work order form, warranties and safety related forms if necessary). Providing estimated labour times in a timely and accurate manner, tracking and following up on jobs, ensuring that parts are ordered and on hand, as well as recommending additional repair opportunities are integral components of this position.

**The Opportunity**

The Service Technician reports directly to the Service Manager. Although employed and attached to a particular facility, the majority (if not all) of regularly assigned jobs and tasks are performed at a customer’s work place. On a daily basis, the Field Technician receives work assignments from the Dispatcher assigned to his/her geographic location.
- Performs work as assigned by Dispatcher
- Ensures all parts are present before traveling to site
- Performs repair work on a customer’s machinery
- Fills out work order forms for each job and secures customer signatures on all work order forms
- Discusses job details with the customer to ensure buy-in and reviews completed job for same reason
- If diagnosis time exceeds 2 hours, seeks help from Leadhand, Chargehand, Service Manager or Tech Center as required
- Looks for additional repair opportunities on retail jobs and communicates to supervisor or PSSR on each job
- Completes all necessary warranty paperwork as instructed by the warranty administrator
- In the event of a safety incident, completes all necessary paper work as laid out in the Leavitt Safety Program
- Follows all warranty processes laid out by the warranty department
- Keeps parts shelf and work area clean at all times including service truck
- Communicates actively with the field dispatcher after every job
- Regularly service and maintain their service truck at maintenance intervals by going to the dealership.
- Ensuring all paperwork is complete before leaving the job site
- Tracks and follows-up on parts for ongoing jobs
- On Warranty jobs, ensures parts are returned

**About Us**
As a company that is constantly evolving and striving to be a leader in our industry, we offer employees the opportunity to develop and advance with us. We value dedication to continuous improvement and learning, a strong work ethic, social and personal responsibility, and work-life balance. Leavitt Machinery employees enjoy competitive wages, comprehensive benefits coverage, boot and tool allowance, a retirement pension plan, and ongoing training and professional development.

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