Manager, Integrated Care

7 months ago

Kitchener, Canada eHealth Centre of Excellence Full time

**Program Overview**:
The eHealth Centre of Excellence (eCE) develops, implements, and advances digital health tools and services - such as eReferral, eConsult, Virtual Care, Online Appointment Booking, Patient Forms, Tools for Electronic Medical Records, and Automated Solutions - to better serve clinicians and patients across the province. We advocate for the continued and improved use of technology to enhance the connection and secure information-sharing between all clinicians in the patient’s circle of care, as well as communication between clinicians and their patients. We also support clinicians with tools that provide decision support at the point of care and improve data quality, leading to enhanced outcomes for patients.

Our organization works with system partners, regional and provincial agencies, Ontario Health Teams, clinicians, and patients to support priorities that ensure equitable, seamless care for all residents in Ontario, and co-leads two provincial programs: the Ontario eServices Program and Evidence2Practice Ontario. Our founding vision is one of innovation and partnership, and our mission is to be the leading, trusted digital health partner for primary care and integrated patient care.

Here at the eHealth Centre of Excellence, we strive to cultivate a welcoming and collaborative work environment, where people are encouraged to share ideas and work together to turn them into real solutions that address the problems facing our healthcare system today. We are proud to be recognized as a Great Place to Work and are a certified Living Wage Employer.

**Position Description**:
**Key Roles and Responsibilities**:

- Lead and support efforts across the Integrated Care team to liaise with key stakeholders and partners (i.e. OHTs) and represent eCE as trusted partners and experts in integrated care
- Collaborate and build consensus with external stakeholders to support the development of virtually enabled models of care
- Convert stakeholder-provided direction and information into strategically-sound ideas and successfully implemented deliverables
- Drive innovation by continuously taking initiative to identify improvements in clinical workflows
- Work with the Director of Integrated Care to execute activities and strategies in alignment with eCE mission to be the leading, trusted, digital health partner for primary care and integrated patient care
- Anticipate, understand, and respond to the needs of internal and external stakeholders to meet or exceed their expectations within organizational parameters
- Support the development of efficient and suitable strategies to deliver integrated care initiatives
- Collaborate with Integrated Care team members to share knowledge and mine insights from emerging trends and prospect new integrated care solutions
- Regularly report updates to the Director of Integrated Care
- Perform other duties as required

**Experience, Skills and Qualifications**:

- Minimum 5 years of relevant experience, including leadership of cross functional and multidisciplinary teams and oversight of information systems and projects in healthcare
- Post-secondary degree in Health Informatics, Information Technology, Business Administration, Leadership or equivalent combination of relevant education and experience
- Master’s degree an asset
- Change management experience and certification an asset
- Project Management Professional certification or equivalent an asset
- Proven track record of success in establishing partnerships with healthcare organizations
- Knowledge of emerging technology trends in healthcare
- Knowledge of health information systems, technology, and software
- Strong conflict resolution, facilitation, negotiation and mediation skills with the ability to build consensus across a diverse group of stakeholders
- Exceptional communication skills with the ability to effectively engage, collaborate, and build partnerships with key internal and external stakeholders
- Demonstrated agility in learning and acclimating to unfamiliar business areas or technologies
- Prior experience working efficiently in a diverse and fluid working environment
- Ability to travel within Ontario as required

**Feel like you don’t meet all the requirements?** If you have some of the skills and experience that we’re looking for and are willing to learn the rest, we encourage you to reach out to us

We thank all interested applicants; however, due to the volume of resumes we receive only those selected for an interview will be contacted.

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