Records Analyst

2 months ago

Edmonton, Canada NAIT Full time

**NOTE: This position is limited to NAIT internal staff only.**

Reporting to the Records & Transfer Coordinator, the Records and Transfer Analyst is an expert resource on Records and Transfer policies, procedures, and processes. This position is responsible for executing critical, highly sensitive, or high-risk student records and transfer processes. With deep understanding of records and transfer processes as well as the data structures and system set-up that support them, the Records Analyst serves as a go-to resource within their team as well as on project teams. Their expertise and system-wide perspective allow them to identify, advocate, and advance process improvement opportunities.

**Key Responsibilities**:

- Independently executes complex, critical, and highly sensitive or risky student records and transfer processes
- Requests and manipulates queries to support timely and accurate execution of tasks.
- Validates data and provides context to support the interpretation of business intelligence.
- Resolves escalated or complex scenarios in alignment with established policies and procedures.
- Develops extensive knowledge of student records and transfer processes, and their impacts on our systems and data structures.
- Continuously reviews and identifies opportunities to improve Records and Transfer processes and communications.
- Represents the Records and Transfer team on various projects
- Provides expert functional knowledge to ensure project alignment with the needs of the Records and Transfer team and the broader Student Progression portfolio.
- Communicates effectively with internal and external stakeholders as needed.
- Explains records and transfer policies, procedures, and business processes to NAIT staff, faculty, and student
- Updates knowledge base and provides training for complex processes.
- Collaborates with the Information Coordinator to develop and improve records-related communications
- Supports the Records team as needed to ensure operational obligations are met

**Skills & Abilities**:

- Extensive knowledge of Records and Transfer policies, procedures, and processes
- Thorough knowledge of the ways Records and Transfer processes impact stakeholders and the student experience
- Ability to identify and analyze data required to support business decisions
- Strong communication skills, able to articulate complex topics such as system requirements, policies, and procedures, to audiences of varying levels of experience and technical abilities.
- Critical thinking, in analysis of work processes and in operational decision making
- System thinking, able to understand and anticipate cross-impacts of records and transfer work on external stakeholders
- Ability to work independently with strong attention to details
- Ability to balance operational tasks with project-related obligations
- Basic understanding of Lean methodology and project management principles

**Qualifications**:

- Post-secondary diploma or degree.
- Related work experience in student records management or working with Campus Solutions is an asset
- 2+ years of experience in student records, transfer or recognition of prior learning in a post-secondary environment
- Project management training and/or experience, including Lean methodology, would be an asset
- An equivalent combination of education and experience may be considered

**Remuneration**:$2,270.10 - $3,038.95 bi-weekly, plus a comprehensive benefits package. (Classification - Process Analyst I).
- This position is covered by the AUPE (Alberta Union of Provincial Employees) Collective Agreement._

**Please submit a resume and Cover Letter to be considered for this opportunity.**

**About NAIT**

At NAIT, people matter.

We’re proud to have been named one of Alberta’s Top Employers for 11 consecutive years. Developing an engaging, supportive and rewarding work culture is something we take seriously. We know that people are our biggest asset - they are what makes NAIT a great place to work.

At NAIT, you are part of a community that makes a difference in the lives of students, staff and industry clients and partners. The NAIT culture reflects our shared values of respect, collaboration, celebration, creativity and accountability. We are committed to equity, diversity and inclusion and are a proud partner of the Canadian Centre for Diversity and Inclusion and Pride at Work Canada.

**What we offer**

We’ve created a benefits package that focuses on health and wellness, professional and personal growth, recognition and work-life balance.

NAIT is a flexible workplace and depending on the nature of your role, you may request flexible work arrangements with respect to where and when you work, including being on-campus full-time, working off-site, or a combination of the two.

Employees also have access to excellent vacation time, paid time off between Christmas and New Year's, a strong recognition program, learning opportunities, 2 annual all-staff profession

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