Customer Service Representative

6 days ago

Peterborough, Canada Wellwise Full time

**All referred applicants must first be submitted through Workday by a current Loblaw Colleague.**

**Location**:
745 Landsdowne Street West, Peterborough, Ontario, K9J 1Z2

Take ownership and find more ways to care about our local store owners in a career at Shoppers Drug Mart Central Office / Store Support. Provide great service, specific expertise and actionable advice to support Associate-Owners and their staff in delivering the best health, beauty and convenience services to Canadians.

**Why this role is important?**

**Location**:
745 Lansdowne St. W, Peterborough, ON K9J 1Z2

Take ownership and find more ways to care about our local store owners in a career at Shoppers Drug Mart Central Office / Store Support. Provide great service, specific expertise and actionable advice to support Associate-Owners and their staff in delivering the best health, beauty and convenience services to Canadians.

**Why this role is important?**

**Position requires open availability**

**Primary Responsibilities**:

- Provide customer support regarding products, services, policies and resolve complaints with mínimal management assistance
- Demonstrated ability to upsell the customer to purchase more expensive items, upgrades or other add-ons in an attempt to make a more profitable sale
- Demonstrate functional responsibilities of products, services, fittings, EPOS, MMS, cycle counts, incoming orders, sales paperwork, cash control, government or funding programs, stocking and facing shelves as well as booking appointments
- Articulate company rewards (PC Optimum) and any promotional events
- Develop and maintain working knowledge of customer needs/issues and industry trends
- Participate on project teams, driving integrated services and case management
- Effectively communicate with internal and external customers
- Consult with and provide seamless backup to more senior Customer Service Representatives

**Skills, Knowledge & Education**:
**Skills**:

- Possesses well developed Customer Service Representative skills and depth of capability in several areas based on each stores’ needs
- Basic Knowledge in PC skills (Excel, PowerPoint, Word, Web-interface)
- Possesses excellent verbal and written communication skills as well as strong telephone manner
- Demonstrates CORE Values and has the ability to make connections, build trust and be authentic

**Education & Job Knowledge**:

- Holds a High School Diploma
- Basic knowledge in all categories and vendor training in:

- Diagnostic & Therapy
- Daily Living Supplies
- Mobility
- Supports & Braces
- Incontinence
- Sleep
- CPAP/Respiratory (depending on location)
- Basic knowledge in Customer Relations Management program
- Health & Safety Certification
- Compression (Sigvaris) Training - offsite
- First Aid Training - offsite and if applicable
- AODA
- Customer Excellence
- Understanding of MMS functions

**E**xperience**:

- 0 - 2 relevant experience (retail preferred)

J2WHHC

**Why work at Shoppers Drug Mart?**

Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand. Benefit from a purchase discount program, competitive pay and online learning through _Academy_.

Take ownership of your work and find more ways to care about your work, co-workers, customers and community.

**How You’ll Succeed**:
At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections.

**Employment Type**:
Part time

**Type of Role**:
Regular

Shoppers Drug Mart Inc. recognizes Canada’s diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct - it reinforces what our customers and stakeholders expect of us.

**Why work at Shoppers Drug Mart?**

Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand. Benefit from a purchase discount program, competitive pay and online learning through _Academy_.

Take ownership of your work and find more ways to care about your work, co-workers, customers and community.

**How You’ll Succeed**:
At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections.

**Employment Type**:
Part time

**Type of Role**:
Regular

Shoppers Drug Mart Inc. recognizes Canada’s divers

  • Customer Service Representative

    3 weeks ago

    Peterborough, Canada U-Haul Full time

    **Location**: 900 Water St, Peterborough, Ontario K9H3P3 Canada START TODAY, GET PAID TODAY! New hires eligible for BONUS! Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Technician. As a Customer Service Technician, you will work as part of a supportive team to be...

  • Customer Service Representative

    7 days ago

    Peterborough, Ontario, Canada U-Haul Full time

    Location:900 Water St, Peterborough, Ontario K9H3P3 CanadaSTART TODAY, GET PAID TODAY New hires eligible for BONUSAre you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Technician. As a Customer Service Technician, you will work as part of a supportive team to be the face of...

  • Customer Service Representative

    4 weeks ago

    Peterborough, Canada Peterborough Landscape Supply Full time

    Peterborough Landscape Supply and Marquis Hot Tubs is looking for a full time customer service representative for our Lansdowne & Keene road locations. Duties include customer service, Cash, Answering phones, taking orders, merchandising, Knowledge of plants and gardening would be an asset. This position is available immediately. Please contact John or...

  • Customer Service Representative(Csr)

    4 weeks ago

    Peterborough, Canada TWO MEN AND A TRUCK Full time

    **Customer Service Representative(CSR) / Estimator-Full Time(Maternity Leave)** **NOW HIRING** **TWO MEN AND A TRUCK® - Peterborough** is hiring a full time (Maternity Leave) CSR / Estimator - ** Starting date: June 15th(possibly start sooner).**: - ** Starting pay: $16.00 to $19.00.**: - ** Shift: 9:30 a.m. to 6:00 p.m., Monday to Friday and 8:00 a.m....

  • Customer Service Representative

    3 weeks ago

    Peterborough, Canada BMO Financial Group Full time

    1154 Chemong Road Peterborough Ontario,K9H 7J6 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve...

  • Customer Service Representative

    2 weeks ago

    Peterborough, Canada CertainTeed Canada Full time

    **HERE WE ‘GROW’ AGAIN!** On July 29, 2022 Saint-Gobain completed the acquisition of Kaycan, a manufacturer and distributor of exterior building materials in Canada and in the United States. With this acquisition, Saint-Gobain reinforced its worldwide leadership in light and sustainable construction by becoming the top siding player in Canada. We are...

  • Customer Service Representative

    1 day ago

    Peterborough, Canada Culligan Water of Canada Full time

    Culligan offers a full line of water treatment products for every problem. We provide the dependable service and technical expertise that has made Culligan the water solution choice for both residential and commercial locations. **We want you to join our team at our Peterborough location as a Customer Service Representative! Monday to Friday shift plus...

  • Customer Service Representative

    3 weeks ago

    Peterborough, Canada Culligan Water of Canada Full time

    Culligan offers a full line of water treatment products for every problem. We provide the dependable service and technical expertise that has made Culligan the water solution choice for both residential and commercial locations. **We want you to join our team at our Peterborough location as a Customer Service Representative!** **Shift times : Monday to...

  • Customer Service Representative

    2 weeks ago

    Peterborough, Canada Culligan Water of Canada Full time

    Culligan offers a full line of water treatment products for every problem. We provide the dependable service and technical expertise that has made Culligan the water solution choice for both residential and commercial locations. **We want you to join our team at our Peterborough location as a Customer Service Representative!** **Shift times : Monday to...

  • Customer Service Representative

    3 weeks ago

    Peterborough, Canada Alypsis Inc. Full time

    **Position: Customer Service Representative** **Core Duties & Responsibilities**: - Answer incoming phone calls and direct calls to appropriate person. - Handle web research for customers in a timely manner. - Follow up with customers on any issues that may arise from the sales team. - Maintain an organized, clean work area. - Perform other duties as...

  • Contract Customer Service Representative

    3 weeks ago

    Peterborough, Canada Peterborough Utilities Group Full time

    **Customer Service Representative - 1 Year Contract**: **Reports to**: Supervisor, Customer Service **Department**: Customer Service **Location**:1867 Ashburnham Dr., Peterborough **Rate**: $25.66 - $36.58 per hour, 37.5 hours per week **JOB PURPOSE**: The Customer Service Representative utilizes skills by dealing effectively and in a friendly,...

  • Customer Service Representative

    3 weeks ago

    Peterborough, Canada DELTA BINGO & GAMING Full time

    **Job description** **Delta Bingo and Gaming Centre is hiring for a Customer Service Representative.** **Job Summary** **Delta Bingo and Gaming is looking for an outgoing, friendly individual to work as a CSR. We are looking for a team player to go the extra mile for both our customers and fellow staff. We strive on, top of the line customer service,...

  • Customer Service Representative

    1 week ago

    Peterborough, Canada DELTA BINGO & GAMING Full time

    **Job description** **Delta Bingo and Gaming Centre is hiring for a Customer Service Representative.** **Job Summary** **Delta Bingo and Gaming is looking for an outgoing, friendly individual to work as a CSR. We are looking for a team player to go the extra mile for both our customers and fellow staff. We strive on, top of the line customer service,...

  • Customer Service Representative

    1 month ago

    Peterborough, Canada EMCO Corporation Full time

    Job Description As a Customer Service Representative, you will provide sales support to customers via telephone, email, and walk-ins to our Profit Centres. You will provide the highest level of customer service by answering customer inquiries, generating sales leads, and closing sales to increase profit sharing. Support will also be provided to the...

  • Customer Service Representative

    3 weeks ago

    Peterborough, Canada EMCO Corporation Full time

    Job Description As a Customer Service Representative, you will provide sales support to customers via telephone, email, and walk-ins to our Profit Centres. You will provide the highest level of customer service by answering customer inquiries, generating sales leads, and closing sales to increase profit sharing. Support will also be provided to the...

  • Customer Service Representative

    3 weeks ago

    Peterborough, Canada Saint Gobain Full time

    **The Role** WHAT’S THE JOB?** We are presently looking for a Customer Service Representative at our Peterborough branch. **Schedule**: Monday to Friday **Status**:Full Time, permanent, On-site **Here’s what you’ll be responsible for in this role** - Be an all-around champion who can understand customer needs and advise best solutions for a positive...

  • Customer Service Representative

    6 days ago

    Peterborough, Ontario, Canada Alypsis Inc. Full time

    Position: Customer Service RepresentativeCore Duties & Responsibilities: Answer incoming phone calls and direct calls to appropriate person. Handle web research for customers in a timely manner. Follow up with customers on any issues that may arise from the sales team. Maintain an organized, clean work area. Perform other duties as assigned.Required Skills &...

  • Customer Service Representative

    1 week ago

    Peterborough, Canada U-Haul Full time

    **Customer Service Representative (Inside/outside)**: Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s exceptional service and ensuring...

  • Administrative/customer Service Representative

    3 weeks ago

    Peterborough, Canada Wellwise Full time

    **All referred applicants must first be submitted through Workday by a current Loblaw Colleague.** **Location**: 745 Landsdowne Street West, Peterborough, Ontario, K9J 1Z2 Take ownership and find more ways to care about our local store owners in a career at Shoppers Drug Mart Central Office / Store Support. Provide great service, specific expertise and...

  • Csr-customer Service Representative

    1 week ago

    Peterborough, Canada Lifemark Health Group Full time

    **Job Title: Customer Service Representative** ***Location: Lifemark - Peterborough Physiotherapy & Sports Injuries Clinic - 555 George Street North - Peterborough, Ontario - Employment Status: Permanent Part-Time or Full-Time - Schedule: Monday - Friday Rate Compensation: $17.00 - $19.00 per hour Are you ready to be part of a dynamic team of industry...