Term Part-time Community Support Worker

4 weeks ago

Burnaby, Canada Progressive Housing Society Full time

**JOB TITLE**: Term Part-Time Community Support Worker

**JOB SITE**: Norland Place Transitional Housing

**REPORTS TO**: Program Manager, Norland Place Transitional Housing

**JOB SUMMARY**:
Progressive Housing Society is a registered non-profit organization providing support to adults living with mental health issues or facing homelessness. In consultation with the Program Manager, Community Support Worker’s provide a range of supports, serving homeless/at risk individuals to achieve our mission of “_Empowering individuals to be engaged with the community and achieve personal independence by providing access to resources and life skills”_. Our mínimal barrier approach housing support will require excellent and flexible engagement skills, working side by side with the clients to encourage a positive and creative lifestyle.

**EMPLOYEE CATEGORY**: Part-Time, Term

**TERM DATES**: February 16, 2024, or until the return of the incumbent

**SALARY RANGE**:Grid 33 - HEU - Community Subsector

**NUMBER OF VACANCIES**: 1 (one) vacancy

**HOURS OF WORK**:Friday & Saturday 16:00 - 00:00, Sunday & Monday 15:30 - 23:30

**QUALIFICATIONS**:

- Diploma/Certificate in Social services or health care or any other related discipline with:

- 2 years related experience with emphasis on mental health, substance use, homelessness and/or social services.

OR
- An equivalent combination of education and experience, including lived experience, may be considered.

AND
- Minimum 2 doses of COVID-19 vaccination.
- Current First Aid and CPR certification.
- Naloxone Training.
- Provincial Violence Prevention Training.
- Knowledgeable about various mental health conditions, including Bi-Polar Disorder, Depression, Borderline Personality Disorder, De-colonized harm reduction, Mental health first aid, Trauma informed care and suicide prevention training is an asset.

**KEY DUTIES AND RESPONSIBILITIES**:

- Providing services for clients, including a bed, food, and general support of guests who may be facing complex bio-psycho-social issues.
- Responsible for the daily operations of the facility including intaking new participants into the program, updating client records, communicating effectively with clients and other staff, and serving clients with a dignified trauma informed lens.
- Coordinating with the outreach team and maintaining communication between shifts about participant’s housing plans, connecting them to resources such as the ministry, CRA, medical services, ID retrieval, and iHart.
- Reading daily team communication book at the start of each shift and writing notes if needed by the end of each shift.
- Re-stocking supplies, carrying and sorting donations and orders.
- Assisting in de-escalation of clients who are in crisis, contacting emergency services (RCMP, Fire, Ambulance) immediately in life threatening situations such as major illness or injury and following emergency team direction for action.
- Observing and monitoring the clients and their environment each shift and reporting physical, cognitive, or behavioral changes to supervisors.
- Distributing harm reduction and hygiene supplies.
- Encouraging & motivating the clients through trust building, sharing and companionship.
- Recording and reporting all accident/incidents to the shift supervisor, which include injury and near injury.
- Identifying and reporting all potential safety hazards such as faulty equipment, wet floor, light bulb replacement etc.
- Cleaning and maintaining kitchen, dining, washroom and working area by means of sweeping, washing, vacuuming and emptying garbage/recycling bin, assisting in cleaning up bodily fluids, including blood, urine, feces & vomit by upholding the health and safety protocols.
- Monitoring own level of transfer trauma from working with clients as well as working with team members to support each other during times of crisis and help promote self-care to prevent burn out.
- Assisting in all organizational changes (ex. building moves, program relocations, etc.), including moving client items and program supplies.
- Attending and participating in staff meeting, training and other related duties as assigned.

**SKILLS AND ABILITIES**:

- Extensive knowledge and experience of working with marginalized groups of people living with mental health and substance use.
- Extensive knowledge in harm reduction and overdose response (Naloxone) as well as Knowledgeable about current trends in illicit substances.
- Strong communication, conflict resolution and de-escalation skills.
- Physical ability to lift up to 50 lbs.
- Active listening and ability to communicate effectively in spoken and written English.
- Outstanding patience, tolerance, and anger control.
- Ability to identify effective methods of behaviour control and compensatory strategies.
- Ability to follow direction and instruction.
- Emotional resilience and compassionate.
- Positive and friendly attitude.

**Keeping in line with our mandate of a low barrier appr

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