SAP Ams Functional Lead

1 week ago

Longueuil, Canada Héroux-Devtek Inc. Full time

**Company Bio**:
**Entrepreneurial Leader**
Heroux-Devtek, the world’s 3rd largest producer of landing gear, serves the civil and military aerospace markets from production facilities in North America and Europe. The Company’s longevity, flexibility, and track record for the development and implementation of innovative production systems have distinguished it as a leader in the domain. With its most recent acquisitions, Heroux-Devtek is bolstering its status as one of the foremost landing gear, actuation and hydraulic system designers and manufacturers in the global aerospace industry.

**Division info**:
The Landing Gear Market specializes in the design, qualification, manufacture and repair and overhaul of landing gears and flight critical components to a customer base that extends from the OEMs (Original Equipment Manufacturers) to the Operators in both the commercial and military markets.

Summary of position:
What we offer?
- Leaders who invest in your success and your development daily.
- Competitive salaries linked to performance and hybrid working hours (depending on responsibilities)
- A comprehensive group insurance plan and a very competitive pension plan
- Support for the payment of contributions to the professional order or relevant certifications & Trainings
- Funding for additional technical, linguistic, and behavioral training relevant to the role and development.
- Free access to a virtual doctor and the employee assistance program (24/7)
- Social activities for all employees (BBQ, Golf, Christmas parties, etc.) and unlimited hot drinks
- Generous referral bonuses and advantageous recognition programs
- A motivating work environment and a human management style where you can make a difference

**Summary of position**:
**Main responsibilities**:

- Serve as the second level support for SAP-related queries and issues within the organization.
- Provide hands-on support and training to super-users and some end-users on SAP functionalities, modules, and processes.
- Work closely with business users, developers, basis & functional lead peers and other IT teams to ensure seamless integration and operation of SAP systems.
- Develop and maintain documentation related to SAP processes, procedures, and user guides.
- Participate in SAP testing and implementation of new modules or enhancements.
- Recommend and implement improvements to enhance SAP system usability and efficiency.
- Manage and prioritize the SAP AMS backlog, including enhancements, bug fixes, and user requests.
- Conduct root cause analysis to identify and address recurring issues.
- Stay current with SAP innovations and industry trends to recommend and implement enhancements.
- Track and report on key performance indicators (KPIs) and service level agreements (SLAs) for SAP AMS.
- Oversee the change and release management processes for SAP, ensuring that changes are properly tested and deployed.

**Qualifications**:

- Bachelor’s degree in information technology, Computer Science, Business Administration, or a related field.
- Proven experience 2-5 years as an SAP Superuser or in a similar role, with in-depth knowledge of SAP modules (e.g., SAP PP, PTP, FICO, EWM, QM, OTC, S/4HANA).
- Proven track record in SAP AMS, including incident, problem, and change management.
- Strong understanding of business processes and how they align with SAP solutions.
- Strong analytical and problem-solving skills, with the ability to diagnose and resolve technical issues.
- Excellent communication and interpersonal skills, with the ability to train and support users effectively.
- Ability to work independently and as part of a team in a fast-paced environment.
- SAP certification(s) and familiarity with SAP Fiori is a plus.

You enjoy challenges, teamwork an a quality working environment that evolves continuously? Developing your competencies is a priority for you? Join Héroux-Devtek and "lets grow together".

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