Clerical Assistant

2 weeks ago

Toronto, Canada St. Michael's Hospital Full time

**DUTIES & RESPONSIBILITIES**:
Reporting directly to the Clinical Leader/Manager, the Clerical Assistant will be responsible for performing a broad range of administrative, secretarial, word processing and business support services for a patient care unit. As a highly organized, self-motivated, results-oriented individual, you will be accountable for:

- Providing administrative and secretarial support to the Clinical Leader/Manager as well as other members of the patient care team;
- Scheduling patient procedures as well as outpatient follow-ups using state-of-the-art computer software;
- Liaising with various hospital departments such as payroll, purchasing, etc. to exchange information and to resolve issues;
- Utilizing computer equipment and various software packages, i.e. word processing, spreadsheets, graphics, etc. to generate a variety of correspondence, reports and documentation;
- Operating multi-line telephones, greeting and receiving visitors (patients, families, etc.) and responding to inquiries including patient safety concerns and taking appropriate corrective action;
- Transcribing and processing physician orders in a timely and efficient manner;
- Collecting unit statistics including nursing workload measurement.

QUALIFICATIONS:

- Demonstrated oral English language skills to communicate with patients and team members with the ability to operate multi-line telephones, respond to inquiries and redirect calls as appropriate.
- Must have medical terminology certificate in order to transcribe and process physician orders.
- Experience with Payroll data entry.
- Proficient computer skills with advanced knowledge of word processing and ADT registration program, i.e. Microsoft Office.
- Previous clerical experience in the health care setting.
- Well developed organizational skills with the ability to work in a fast-paced environment and prioritize tasks appropriately.
- Excellent customer service record with proven success working as part of a team.
- Demonstrated commitment to and understanding of the mission and values of St. Michael's Hospital.
- Must have an excellent excellent record.

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