24-007 Scheduling Clerk

2 weeks ago

Edmonton, Canada Associated Ambulance Full time

Associated Ambulance has been providing emergency medical services (EMS) to rural Alberta for more than 40 years and is currently the largest single EMS provider under contract to Alberta Health Services (AHS), providing EMS services in 23 communities across the province.

We are currently seeking 2 self-motivated, tech-savvy professionals to provide vital support within our scheduling department. Your technical and interpersonal communication skills enable you to assist our frontline Paramedics with their scheduling needs while also meeting the organization's operational requirements.
- **Department**:Scheduling
- **Employee Class**:Permanent Full Time
- **Date Available**:15/Jan/2024
- **Hours per Shift**:10 hours
- **Shift Pattern**:Days 4 on 4 off

**Major Responsibilities**:

- Work within the confines of 2 collective bargaining agreements and perform scheduling duties and staff coverage.
- Distributes shifts to both casual and full-time front-line staff.
- Inputs daily changes to the schedules, including but not limited to, absenteeism, tardiness, vacations, and shift swaps and shift giveaways.
- Track and report casual shift compliance and create monthly reporting for the Scheduling Supervisor/Manager
- Fill open shifts and process time off requests as directed or approved by the Scheduling Supervisor/Manager
- Modify schedules as required for leaves of absence (short-term/long-term disability, WCB, Parental leave, etc.) as approved by the Scheduling Supervisor/Manager
- Creates and maintains regular and vacation schedules according to the CBA.
- Provide geographical scheduling solutions for uncovered service areas to the Operations Duty Supervisor
- Answer incoming phone calls pertaining to scheduling.
- Develop Excel spreadsheets as requested/required by the Management Team.
- Other duties as assigned.

**Minimum Qualifications**:
In accordance with the Core Values and Strategic Direction of Associated Ambulance, the key priorities within the organization are quality, patient safety and employee safety. Responsibility for these priorities is shared by all the employees of Associated Ambulance, and the requirement to continuously improve both quality and safety is therefore a key performance expectation for every position within the organization.
- Demonstrate proficiency in Microsoft Word, Excel, Outlook, and Microsoft Teams
- Working knowledge and/or related experience of EMS-type scheduling concepts
- Highly organized with a strong work ethic
- Energetic and collaborative
- Leadership qualities: Lead by example and encourage a team environment.
- Experience working in a unionized environment.
- Strong critical thinking, prioritization and decision-making skills based on operational requirements.
- Ability to work a 4 on 4 off schedule, 10-hour days.

**Additional Perks**:

- Fully comprehensive Health & Dental benefit package
- Bountiful taxable spending account
- Sick/Personal Days
- RRSP-DPSP matching program

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