Referral Specialist

2 weeks ago

Toronto, Canada University Health Network Full time

**REFERRAL SPECIALIST**

**Job Posting #**:921721

**Union**:Non-Union.

**Site**:TRI Rumsey Centre

**Department**:Rumsey Cardiac

**Reports to**:Manager, Program Services

**Hours**:37.5 hours per week

**Wage range or Salary**:$21.07 - $26.34 per hour: To commensurate with experience and consistent with UHN compensation policy

**Status**: Permanent Full-time

**Posted Date**:June 29, 2023

**Closing Date**:Until filled.

The University Health Network, where “above all else the needs of patients come first”, encompasses Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute and the Michener Institute of Education. The breadth of research, the complexity of the cases treated, and the magnitude of its educational enterprise has made UHN a national and international resource for patient care, research and education. With a long tradition of ground breaking firsts and a purpose of “Transforming lives and communities through excellence in care, discovery and learning”, the University Health Network (UHN), Canada’s largest research teaching hospital, brings together over 16,000 employees, more than 1,200 physicians, 8,000+ students, and many volunteers. UHN is a caring, creative place where amazing people are amazing the world.

The Toronto Rehabilitation Institute, a leader in adult rehabilitation and complex continuing care, is Canada’s largest adult rehabilitation hospital. Bringing together innovative patient care, groundbreaking research and diverse education to help people overcome or recover from disabling injury, illness or age-related conditions Toronto Rehab is located at four sites: University Centre (550 University Ave.), Lyndhurst Hospital and Toronto Rehab’s Cardiac and Stroke Centre (Rumsey Road) and the Bickle Centre (Dunn Ave).. Find out about our purpose, values and principles here.

**Position Summary**

As an integral member of team, the Referral Specialist is responsible for the overall processing and coordination of claimant assessments from first point of contact. The Referral Specialist is responsible for scheduling assessment(s) with the appropriate healthcare discipline(s) / departments within a well-defined period-of-time including arranging interpretation. The Referral Specialist is also responsible for handling and efficiently responding to inquiries from patients, healthcare professionals, and referring agencies/insurance companies/customers; overseeing referrals received, coordinating medical assessments and contacting customers related to service queries that arise.

**Duties**
- Provides exemplary and timely customer support to internal and external stakeholders primarily by phone, electronic mail and Epic
- Guides requests through the established processes, including fielding questions and escalating requests as required
- Conducts a full file review and processes the referral in multiple systems
- Creates a profile for clients in multiple internal and customer systems, reviews files and ensures consistency and accuracy based on information provided
- Communicates and updates any changes in scheduling
- Ensures all portions of assessments are completed and are done so with an acceptable cycle time
- Triages referrals - reviews the entire medical documentation files; appropriately triages referral to determine type of assessment(s) required within 24-48 hours; single or multiple assessments may need to be appropriately identified, referred and booked; collaborates with the Services and Clinical Intake Coordinators
- Coordinates with the AH team, healthcare professionals, UHN and across all AH sites regarding referrals and service provision (Booking)
- Provides input on process improvements to leadership
- Performs cross-functional duties, as assigned or requested, consistent with the job classification
- Works in compliance of the Occupational Health & Safety Act and its regulations, reporting hazards, deficiencies and contravention’s of the Act, in a timely manner

**Qualifications**
- Working knowledge of the SABS and prior experience as an Intake Coordinator within the healthcare/ Auto Insurer industry is an asset
- Strong computer skills to adapt to various IT environments; including advanced keyboarding and advanced knowledge of Excel and Word is required
- Excellent communication and interpersonal skills to deal effectively with medical professionals, insurance adjusters, claimants, and colleagues
- Knowledge of medical terminology and medical disciplines is an asset
- Excellent analytical, critical thinking and deductive reasoning skills to interpret information, and identify specific areas that require further investigation
- Effectively document all relevant events in a timely and efficient manner as cases develop with an advanced attention to detail
- Extremely well-honed organizational skills to prioritize day-to-day activities to allow efficient and effective progress of file management a

  • Referral Specialist

    4 weeks ago

    Toronto, Canada University Health Network Full time

    **REFERRAL SPECIALIST** **Job Posting #**:921721 **Union**:Non-Union. **Site**:TRI Rumsey Centre **Department**:Rumsey Cardiac **Reports to**:Manager, Program Services **Hours**:37.5 hours per week **Wage range or Salary**:$21.81 - $27.76 per hour: To commensurate with experience and consistent with UHN compensation policy **Status**: Permanent...

  • Nsc Youth Info

    4 days ago

    Toronto, Canada YMCA of Greater Toronto Full time

    Salary Rate: $43,000 - Check out the YMCA’s total compensation package! Location: 365 Bloor St E, YMCA, Toronto Work Hours: 37.5 hours/week Employment Type: Salaried Contract-12 months Number of Vacancies: 1 Anticipated Start Date: May 15, 2023 Deadline to Apply: May 01, 2023 **Be the Spark!** Join our passionate team and help us to achieve great...

  • Next Stop Canada Information

    4 weeks ago

    Toronto, Canada YMCA of Greater Toronto Full time

    Hourly Rate: $22.10 - Check out the YMCA’s total compensation package! Location: 365 Bloor St. East, 18th floor, YMCA, Toronto Work Hours: 22.5 hours/week Employment Type: Hourly Contract PT (Until March 31, 2024 with the possibility of renewing) Number of Vacancies: 1 Anticipated Start Date: August 07, 2023 Deadline to Apply: July 27, 2023 **Be the...

  • Veterinary Surgeon, Toronto Veterinary Referral and Emergency Hospital

    3 weeks ago

    Toronto, Canada VCA Canada Full time

    JOB DESCRIPTION Veterinary Surgeon Location: Scarborough, ON VCA Toronto Veterinary Referral and Emergency Hospital (TVEH) is a large multispecialty referral and emergency hospital located in Toronto, Ontario. We provide specialty services in surgery, internal medicine, critical care, diagnostic imaging, neurology, cardiology and rehabilitation....

  • Mobile Mortgage Specialist

    2 weeks ago

    Toronto, Canada DUCA Financial Services Credit Union Ltd. Full time

    Why DUCA? We’re a vibrant, exciting credit union that lives its "profits with a purpose" philosophy in every financial transaction, product, interest rate, and community initiative we offer. Founded in 1954, DUCA has grown from a single branch credit union in Toronto to 19 branches across Southern Ontario with over 85,000 Members we are proud to...

  • Mobile Mortgage Specialist

    2 weeks ago

    Toronto, Canada DUCA Financial Services Credit Union Ltd. Full time

    Why DUCA? We’re a vibrant, exciting credit union that lives its "profits with a purpose" philosophy in every financial transaction, product, interest rate, and community initiative we offer. Founded in 1954, DUCA has grown from a single branch credit union in Toronto to 19 branches across Southern Ontario with over 85,000 Members we are proud to...

  • Mobile Mortgage Specialist

    2 weeks ago

    Toronto, Canada DUCA Financial Services Credit Union Ltd. Full time

    Why DUCA? We're a vibrant, exciting credit union that lives its "profits with a purpose" philosophy in every financial transaction, product, interest rate, and community initiative we offer. Founded in 1954, DUCA has grown from a single branch credit union in Toronto to 19 branches across Southern Ontario with over 85,000 Members we are proud to serve. We...

  • Mobile Mortgage Specialist

    2 weeks ago

    Toronto, Canada DUCA Financial Services Credit Union Ltd. Full time

    Why DUCA? We’re a vibrant, exciting credit union that lives its "profits with a purpose" philosophy in every financial transaction, product, interest rate, and community initiative we offer. Founded in 1954, DUCA has grown from a single branch credit union in Toronto to 19 branches across Southern Ontario with over 85,000 Members we are proud to...

  • Hardware Designer, Technical Specialist

    2 days ago

    Toronto, Canada Executive Talent on Demand Full time

    EToD is actively searching for a Hardware Design Technical Specialist for a short-term contract opportunity with one of our leading clients. In this role you will produce application & equipment designs that meet our client's requirements. This is a hybrid opportunity with 2 days in office per week. Key Responsibilities: • Prepare specifications for...

  • Hardware Designer, Technical Specialist

    3 days ago

    Toronto, Canada Executive Talent on Demand Full time

    EToD is actively searching for a Hardware Design Technical Specialist for a short-term contract opportunity with one of our leading clients. In this role you will produce application & equipment designs that meet our client's requirements. This is a hybrid opportunity with 2 days in office per week. Key Responsibilities: • Prepare specifications for...

  • Hardware Designer, Technical Specialist

    3 days ago

    Toronto, Canada Executive Talent on Demand Full time

    EToD is actively searching for a Hardware Design Technical Specialist for a short-term contract opportunity with one of our leading clients. In this role you will produce application & equipment designs that meet our client's requirements. This is a hybrid opportunity with 2 days in office per week. Key Responsibilities: • Prepare specifications for...

  • Mobile Mortgage Specialist

    2 weeks ago

    Toronto, ON, Canada DUCA Full time

    Why DUCA? We’re a vibrant, exciting credit union that lives its "profits with a purpose" philosophy in every financial transaction, product, interest rate, and community initiative we offer. Founded in 1954, DUCA has grown from a single branch credit union in Toronto to 19 branches across Southern Ontario with over 85,000 Members we are proud to serve. ...

  • Mobile Mortgage Specialist

    2 weeks ago

    Old Toronto, Canada DUCA Full time

    Why DUCA? We’re a vibrant, exciting credit union that lives its "profits with a purpose" philosophy in every financial transaction, product, interest rate, and community initiative we offer. Founded in 1954, DUCA has grown from a single branch credit union in Toronto to 19 branches across Southern Ontario with over 85,000 Members we are proud to serve. We...

  • Mobile Mortgage Specialist

    2 weeks ago

    Old Toronto, Canada DUCA Full time

    Why DUCA? We’re a vibrant, exciting credit union that lives its "profits with a purpose" philosophy in every financial transaction, product, interest rate, and community initiative we offer. Founded in 1954, DUCA has grown from a single branch credit union in Toronto to 19 branches across Southern Ontario with over 85,000 Members we are proud to serve. We...

  • Mobile Mortgage Specialist

    2 weeks ago

    Old Toronto, Canada DUCA Full time

    Why DUCA? We’re a vibrant, exciting credit union that lives its "profits with a purpose" philosophy in every financial transaction, product, interest rate, and community initiative we offer. Founded in 1954, DUCA has grown from a single branch credit union in Toronto to 19 branches across Southern Ontario with over 85,000 Members we are proud to serve. We...

  • Mobile Mortgage Specialist

    7 days ago

    Old Toronto, Canada DUCA Full time

    Why DUCA? We’re a vibrant, exciting credit union that lives its "profits with a purpose" philosophy in every financial transaction, product, interest rate, and community initiative we offer. Founded in 1954, DUCA has grown from a single branch credit union in Toronto to 19 branches across Southern Ontario with over 85,000 Members we are proud to serve. We...

  • Information Specialist

    3 weeks ago

    Toronto, Canada Centre for Addiction and Mental Health Full time

    Position Description The Northern Outreach & Virtual Care, and ECHO Ontario Mental Health department is focused on improving access to care, capacity building, and the equitable distribution of care to patients and providers within the mental health and addictions system. This is an emerging area of practice, and one that presents a significant...

  • Hardware Designer, Technical Specialist

    2 days ago

    Toronto, Canada Executive Talent on Demand Full time

    EToD is actively searching for aHardware Design Technical Specialistfor ashort-term contractopportunity with one of our leading clients. In this role you will produce application & equipment designs that meet our client's requirements.This is a hybrid opportunity with 2 days in office per week.Key Responsibilities:• Prepare specifications for hardware...

  • Mobile Mortgage Specialist

    2 weeks ago

    Toronto, ON, Canada DUCA Full time

    Why DUCA? We’re a vibrant, exciting credit union that lives its "profits with a purpose" philosophy in every financial transaction, product, interest rate, and community initiative we offer. Founded in 1954, DUCA has grown from a single branch credit union in Toronto to 19 branches across Southern Ontario with over 85,000 Members we are proud to serve. ...

  • Mobile Mortgage Specialist

    2 weeks ago

    Old Toronto, Canada DUCA Full time

    Why DUCA? We’re a vibrant, exciting credit union that lives its "profits with a purpose" philosophy in every financial transaction, product, interest rate, and community initiative we offer. Founded in 1954, DUCA has grown from a single branch credit union in Toronto to 19 branches across Southern Ontario with over 85,000 Members we are proud to serve. We...