Tenant Liaison Worker

2 months ago

Maple Ridge, Canada Maple RidgePitt Meadows Community Services Full time

Maple Ridge/Pitt Meadows Community Services is currently seeking Tenant Liaison Workers to support the youth housing program within our Cornerstone Landing building, which also includes office space for Social Service programs.

**ACCOUNTABILITIES**:

- Working directly with tenants and youth residents in a trauma-informed manner to develop, modify and track goals for their tenancy at Cornerstone Landing;
- Providing direct and ongoing tenancy skill training in order to understand the roles, rights and responsibilities youth have as a tenant of Cornerstone Landing
- Liaising between the Housing Manager and Facilities Technician regarding tenant issues (such as any tenant concerns and property maintenance)
- Consulting with tenants and staff with matters pertaining to the Residential Tenancy Act
- Being the point of contact for youth tenants on behalf of Community Services and BC Housing
- Actively advocating for the youth residents at Cornerstone Landing and work with them in the development of self-advocacy skills. Liaise with other agencies, professionals, ministry staff and the community to support youth to maintain housing and make linkages that will help them move successfully into adulthood;
- Having the knowledge and awareness of current social concerns and youth issues, and as required attend professional development activities to remain informed regarding issues for at-risk youth;
- Providing guidance, advocacy, & referrals to appropriate services or resources such as medical, mental health, alcohol and drug treatment, life skills training, social assistance, schools, etc.
- Conducting and facilitating youth tenant meetings that are supported by Cornerstone Landing and its supporting agencies
- Organizing activities in partnerships with other community agencies that include skills-building, community building, and social connections outcomes
- Maintaining all records and prepare reports on key issues and organized events as required

**QUALIFICATIONS**:
***
**Education and Experience**:

- Diploma or degree in a related human / social service field
- Minimum of two years’ experience working with youth and young adults experiencing mental health and substance use challenges
- Minimum of two years’ experience working with affordable and emergency housing resources

**Additional Requirements**:

- Clear Criminal Record Check is required.
- Current First Aid and CPR Certificate.
- Valid and unrestricted Class 5 BC Driver’s License with access to a safe and reliable vehicle.
- Position requires Union Membership.

**KNOWLEDGE, SKILLS, AND ABILITIES**:

- Familiarity with government and local community resources
- Demonstrates a clear ability to respond to crisis situations
- Excellent listening skills
- Ability to work independently and collaboratively as part of a team
- Excellent organizational, interpersonal, written, and oral communication skills
- An advanced knowledge of case management principles. Must be able to keep excellent client records, both written and electronically
- Demonstrated proactive approach to connecting and building relationships with youth experiencing multiple barriers and a familiarity with the challenges of homelessness
- Knowledge and understanding of the Residential Tenancy Act

**Shift/Schedule/Hours per week**: 16 hours per week; Evening/Weekend shifts (6pm-10pm)
**Expected Start Date**: ASAP
**Wage/Salary**: $29.17/hour
**Grid Level**: 12

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