Collections Specialist

2 weeks ago

Richmond Hill, Canada FDR Ltd Group of Companies Full time

**POSITION: GOVERNMENT / MINISTRY OF FINANCE COLLECTIONS SPECIALIST**

The duties of a Collections Specialist include collection calls in a fast-paced goal-oriented collections department. Agents will be required to contact consumers via telephone and are accountable for reducing delinquency for assigned overdue accounts. During the process, collectors must be able to answer consumers’ questions regarding their account and negotiate repayment.

Job Type**:Full Time, Permanent, On site**

Job Location**:40 West Wilmot Street, Richmond Hill, Ontario**

Hours**:40 hours**

Salary**:Competitive salary and health benefits plus commission and bonuses.**

**Required Hours**:
Monday: 8:30 am - 5:00 pm

Tuesday: 8:30 am - 7:30 pm

Wednesday: 8:30 am - 5:00 pm

Thursday: 8:30 am - 5:00 pm

Friday: 8:30 am - 4:00 pm

Plus, ONE mandatory Saturday shift per month: 8:30 am - 12:00 pm

**Job Duties**:

- Conduct outbound calls, related to negotiating payments, updating customer information, and other customer service inquiries
- Negotiate payment terms and methods using critical thinking and probing questions to overcome objections
- Maintain compliance by use of proper policy, procedures, and script.
- Accurately record all details of communications and activities within the system
- Proactively monitor and investigate accounts to locate pertinent information to aid collection
- Utilize various trace tools to locate consumer information
- Identify cases for special handling according to company criteria, including legal actions and asset attachment
- Maintain a clean and secure work environment
- Ensure collection goals are obtained

**Required Experience**:

- 3-5 years high volume corporate third-party debt collections experience
- Knowledge of billing and collections procedures
- Accounts Receivable knowledge/experience
- Strong negotiation and customer service skills
- Excellent verbal and written communication skills
- Strong attention to detail, organized, efficient and able to multi-task
- Excellent customer service skills
- Goal-oriented
- Proficient computer skills
- Experience using CUBS or DRS systems an asset
- Bilingualism is an asset

**Benefits**:

- Competitive salary, paid training, and a bonus and commission structure
- Incentives and monthly contests: prizes, trips, rewards, employee appreciation and bonuses
- Staff BBQ and Company Events
- Free on-site parking
- Group Benefits (health, life, dental insurance plan)
- Paid time off.
- Ongoing training and career advancement opportunities

**Seize the opportunity to advance your career in financial services**

**Come join our team**
- NOTE: The Financial Debt Recovery is an equal opportunity employer committed to diversity and inclusion within the workplace. Accordingly, Financial Debt Recovery will provide accommodations throughout the recruitment, selection and/or assessment process or during employment to applicants with disabilities. If you require accommodation at any time throughout your recruitment, selection/assessment or employment thereafter, you should contact the HR department and advise._ _Subsequently, Financial Debt Recovery shall make every reasonable effort to provide appropriate assistance.]_

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Company events
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off

Schedule:

- 8 hour shift

Supplemental pay types:

- Commission pay

Ability to commute/relocate:

- Richmond Hill, ON L4B 1H8: reliably commute or plan to relocate before starting work (required)

Application question(s):

- How many years of Third Party Debt Collection experience do you have?
- How soon can you start?
- What is your salary expectation?
- Which ethnic group do you identify with?

**Experience**:

- Debt Collections: 3 years (preferred)
- Accounts Receivable: 3 years (preferred)
- Payment Negotiation: 3 years (preferred)
- Outbound Call Centre: 3 years (preferred)

**Language**:

- English Fluently (required)

Work Location: In person

  • Collections Specialist

    2 weeks ago

    Richmond Hill, Canada FDR Ltd Group of Companies Full time

    **POSITION: BANK / GOVERNMENT / MINISTRY OF FINANCE COLLECTIONS SPECIALIST** The duties of a Collections Specialist include collection calls in a fast-paced goal-oriented collections department. Agents will be required to contact consumers via telephone and are accountable for reducing delinquency for assigned overdue accounts. During the process,...

  • Collections Specialist

    6 days ago

    Richmond Hill, Canada FDR Ltd Group of Companies Full time

    **POSITION: GOVERNMENT / MINISTRY OF FINANCE COLLECTIONS SPECIALIST** The duties of a Collections Specialist include collection calls in a fast-paced goal-oriented collections department. Agents will be required to contact consumers via telephone and are accountable for reducing delinquency for assigned overdue accounts. During the process, collectors must...

  • Collections Specialist

    1 month ago

    Richmond, Canada Arrow Speed Controls Ltd. Full time

    **What the position will be doing**: - Responsible for resolving internal and external account queries, the Collections Specialist is expected to monitor client accounts and notify clients when payments become overdue. Overall responsibility for the collection of accounts receivables lies with the Collections Specialist. Typical duties include: -...

  • Collections Specialist

    4 days ago

    Richmond Hill, Canada FDR Ltd Group of Companies Full time

    **POSITION: GOVERNMENT / MINISTRY OF FINANCE COLLECTIONS SPECIALIST** The duties of a Collections Specialist include collection calls in a fast-paced goal-oriented collections department. Agents will be required to contact consumers via telephone and are accountable for reducing delinquency for assigned overdue accounts. During the process, collectors must...

  • Senior Collector

    2 weeks ago

    Richmond Hill, Canada Financial Debt Recovery Ltd. Full time

    Financial Debt Recovery Ltd. is a leading single provider for all corporate credit and revenue management needs, focused on collection services for accounts in a working environment where collectors are motivated and encouraged to perform. An on-going training program focuses on ensuring their successes. We are currently growing our Richmond Hill operations...

  • Accounts Receivable Credit

    2 weeks ago

    Richmond Hill, ON, Canada Bento Sushi Full time

    ACCOUNTS RECEIVABLE SPECIALIST Head Office: 25 Sims Crescent, Unit 1, Richmond Hill ON L4B 1C9 | Hybrid role. Create credit notes from the system and arrange for approval as per approval policy. Processing and posting customer credits related to rebates, allowances, freight, unloading, and other credits. Coordinating follow-ups on aged...

  • Senior Collector

    2 weeks ago

    Richmond Hill, ON, Canada Financial Debt Recovery Ltd. Full time

    Financial Debt Recovery Ltd. is a leading single provider for all corporate credit and revenue management needs, focused on collection services for accounts in a working environment where collectors are motivated and encouraged to perform. An on-going training program focuses on ensuring their successes. We are currently growing our Richmond Hill operations...

  • Technical Support Specialist

    1 month ago

    Richmond Hill, Canada TP-LINK CANADA INC. Full time

    Job Title**:Technical Support Specialist (Bilingual)** Location**:Richmond Hill, Ontario** Employment Type**:Full-Time, Permanent** We are looking for a highly motivated **Bilingual** **Technical Support Specialist** to join our talented team. The Bilingual Technical Support Specialist is responsible to provide technical support and service for both...

  • Archives Specialist, Archives and Special Collections

    4 weeks ago

    Spy Hill, SK, Canada University of Calgary Full time

    Description Archives & Special Collections within Libraries & Cultural Resources is currently seeking a Full-time Temporary Relief Archives Specialist for approximately 9 months. The Archives Specialist reports to the Manager, Archival Processing and provides key support in the physical processing, arrangement, description, and finding aid production...

  • Technical Support Specialist

    1 month ago

    Richmond Hill, Canada TP-LINK CANADA INC. Full time

    Job Title**:Technical Support Specialist (Bilingual)** Location**:Richmond Hill, Ontario** Employment Type**:Full-Time, Permanent** We are looking for a highly motivated **Bilingual** **Technical Support Specialist** to join our talented team. The Bilingual Technical Support Specialist is responsible to provide technical support and service for both...

  • Technical Support Specialist

    1 month ago

    Richmond Hill, Canada Inspur USA Inc. Full time

    We are looking for a highly motivated **Bilingual** **Technical Support Specialist** to join our talented team. The Bilingual Technical Support Specialist is responsible to provide technical support and service for both internal employees and external customers on their technical needs. As Technical Support Specialist you are passionate about following up as...

  • Client Account Specialist

    1 week ago

    Richmond Hill, Canada Ark Marketing Performance Full time

    _ARK Marketing Performance_ is a promotional marketing company that has been at the forefront of the industry for years. Our team comprises experienced professionals who bring a wealth of expertise to every project! From our leadership to our frontline staff, we maintain the highest standards of professionalism, ensuring that our clients receive exceptional...

  • Data Quality Specialist

    1 month ago

    Richmond Hill, Canada Mackenzie Health Full time

    Job Description DATA QUALITY SPECIALIST – Oncology Reporting to the Program Director, the Data Quality Specialist will be responsible for the quality, collection and data review and will act as a key resource to ensure that data from patient charts effectively and efficiently get processes which ultimately will support the delivery of quality...

  • Channel Marketing Specialist

    5 days ago

    Richmond Hill, Canada SearchLabs Full time

    Channel Marketing SpecialistRichmond Hill, Main OfficeJob DescriptionRole SummaryThe Channel Marketing Specialist assumes a pivotal role in defining, executing, and optimizing our B2B channel marketing strategies to align with the overall business goals and objectives. This multifaceted position encompasses strategic planning, execution, analysis, and...

  • Retention Specialist

    5 days ago

    Richmond Hill, Canada Richmond Hill Hyundai Full time

    **PAG Direct is looking for Guest Retention Specialist to join our growing team at one of its’ Hyundai stores, Richmond Hill Hyundai!** PAG Direct offers a friendly, experienced and professional working environment. We are constantly striving to remain the best in the automotive industry, and will go to any length to aid customers in finding their perfect...

  • Sales Operations Specialist

    4 days ago

    Richmond Hill, Canada Career Nexus Inc. Full time

    **Job Title**: Sales Operations Specialist **Location**: Richmond Hill, Ontario **Employment Type**: Full-Time, Permanent **Salary**: $50,000 - $75,000 annually, plus year-end bonus, based on background and experience + Benefits **Work Authorization**: You must be eligible to work in Canada without sponsorship. We are seeking a highly motivated and...

  • Channel Marketing Specialist

    15 hours ago

    Richmond Hill, Canada Searchlabs Full time

    Richmond Hill, Main OfficeJob DescriptionRole SummaryThe Channel Marketing Specialist assumes a pivotal role in defining, executing, and optimizing our B2B channel marketing strategies to align with the overall business goals and objectives. This multifaceted position encompasses strategic planning, execution, analysis, and collaboration with internal...

  • Quality Documentation Specialist

    2 weeks ago

    Richmond Hill, Canada Altis Recruitment Full time

    Our client in the food distribution industry is currently looking for a Quality Documentation Specialist to join their team. Job Type: 11-week probation period, 6-month contract to permanent Location: Fully On-site in Richmond Hill, ON. Roles and ResponsibilitiesEnsure compliance with internal and external regulations for quality control, packaging, and...

  • Quality Documentation Specialist

    2 weeks ago

    Richmond Hill, Canada Altis Recruitment Full time

    Our client in the food distribution industry is currently looking for a Quality Documentation Specialist to join their team. Job Type: 11-week probation period, 6-month contract to permanent Location: Fully On-site in Richmond Hill, ON. Roles and Responsibilities Ensure compliance with internal and external regulations for quality control, packaging,...

  • Quality Documentation Specialist

    2 weeks ago

    Richmond Hill, Canada Altis Recruitment Full time

    Our client in the food distribution industry is currently looking for a Quality Documentation Specialist to join their team. Job Type: 11-week probation period, 6-month contract to permanent Location: Fully On-site in Richmond Hill, ON. Roles and Responsibilities Ensure compliance with internal and external regulations for quality control, packaging,...