Agent, Registry

**Who We Are**

Teranet is Canada’s leader in the delivery and transformation of statutory registry services with extensive expertise in land and commercial registries. We also market insightful property and data solutions, as well as practice management automation to thousands of customers in the real estate, financial services, government, utilities, and legal markets.

**Why Teranet**

We may be a global innovator in electronic services and solutions who operate one of the most advanced and secure registration systems in the world, but we’re so much more than that
- Our Extraordinary People.
- Growth Opportunities.
- Our Work Environment.
- Company Culture & Core Values

**About the Role**

The Registry Agent is responsible for processing client requests in various Registries across Canada and the United States. The successful Registry Agent will ensure that all Search and Registration activities are conducted within the framework of client service level agreements.

**What will you be doing**
- Accurately process billing of client requests; adhere to client fee schedules and Government disbursements
- Perform daily tasks and duties adhering to processing standards while maintaining accuracy. Adhere to Teranet CMS practices and company compliance
- Answer calls promptly and professionally respond to clients. Participate in continuous improvement with a focus on service excellence.
- Assist co-workers and clients as required; escalating issues, identifying efficiencies

**About You**
- Strong attention to detail with an accurate typing of 40wpm
- Strong English verbal and written communication skills
- Ability to multi-task, problem-solve, research, and follow instructions
- Demonstrated ability to exercise appropriate analytical and judgment skills required in dealing with moderately complex procedures.
- Ability to perform under pressure; operational changes, high volume, and tight deadlines
- Knowledge of Provincial Real Property Search
- Knowledge of Provincial Corporate and Bank Act Services
- Knowledge of relevant Provincial websites
- Customer Service experience is an asset
- Experience working in a fast-paced, performance-based environment is an asset

**What We Offer**
- A competitive and comprehensive Total Rewards Package
- A company with stability and strong government partnerships
- An Opportunity to be part of an organization that is in growth mode through numerous acquisitions
- An Opportunity to contribute to our teams and grow the Teranet brand
- An environment where you will be challenged and supported daily

**What’s It Like At Teranet**
- We operate through our core values
- We have received numerous awards for our technologies and our successful partnership with the Government of Ontario.
- We have been recognized as one of Greater Toronto’s Top Employers for 4 consecutive years.
- We have a rich history, and we are pleased to make you a part of our exciting future
- At Teranet, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of our customers and the communities in which we live and serve. If you require accommodation during the recruitment and selection process, please let us know and we will work with you to meet your needs._

**Come As You Are. We Like You that Way**

**Job Types**: Full-time, Temporary

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Mississauga, ON L4Z 1H8: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Please indicate salary expectations
- Teranet’s COVID-19 Vaccination Policy requires that all Teranet employees and contingent workers, as a condition of employment, be fully vaccinated for COVID-19 and to provide proof of such vaccination to Teranet, unless they have a valid and documented exemption based on medical or religious grounds as defined under applicable human rights legislation.

Work Location: Hybrid remote in Mississauga, ON L4Z 1H8