Automotive Service Advisor

7 months ago


Kingston, Canada Assured Automotive Full time

**Company: Assured Automotive**

**Job Description**:
The CSR is responsible for providing an exceptional customer experience. They manage working relationships with customers and insurances companies while providing all components of administrative support for the Repair Facility Team.

**Key Job Responsibilities**
- Ensure consistent execution of WOW (Wow Operating Way) plan.
- Schedule appointments for vehicle repair using Daily Demand Capacity Planner, CCC One schedule and proper scripting. (CCC One is our repair management system)
- Ensure timely retrieval of insurance assignments and obtain necessary repair authorization documentation in order to dissemble vehicles for repairs.
- Prepares RO (repair order) work packet consisting of QC (quality control) check list, work order, parts list and windshield tag used to record the proper indicators -R (rental)-NR (no rental)-G (Gerber pay).
- Records all communication with customers or insurance partners during the repair process using CCC One notes and selecting the appropriate communication type.
- Confirms car rental information and updates CCC One with rental car usage information.
- Manage ARMS (automated rental management system) throughout the day to ensure all vehicles appearing in the ARMS system are also noted in CCC One.

**Education and/or Experience Required**
- High School Diploma or GED (General Education Diploma)
- Minimum: 1 year experience in a similar role such as administration assistant.
- Preferred: 1 year in an auto body or similar work environment including previous customer service experience.

**Required Skills/Abilities**
- Ability to function well in a fast past environment, demonstrating multitasking ability while under pressure.
- Strong attention to detail with a high degree of accuracy.
- Knowledge of general office equipment and basic computer skills as well as good oral and written communication skills with strong sales drive and exceptional customer service.

**Other Requirements**
- Valid driver’s license.
- Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice._
- The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job._

AASJ



  • Kingston, Canada Brown's Auto Service Centre Full time

    Are you currently pulling wrenches and tired of busting your knuckles? Is your partner sick of the dirty hand prints all over your home? Maybe it’s time to take that knowledge and make a move from the bench to the desk! We have what you are looking for at Browns Auto Service Centre and we want to hear from you! We are looking for a full time service...


  • Kingston, Canada Fielding's OK Tire Kingston Full time

    We are currently looking for an automotive service advisor to join our team with experience in customer service and a basic understanding of automobiles. The service advisor schedules automotive service and repairs, works with customers and technicians to facilitate service and repairs in a timely and cost effective manner, provides recommendations...


  • Kingston, Canada Fielding's OK Tire Kingston Full time

    We are currently looking for an automotive service advisor to join our team with experience in customer service and a basic understanding of automobiles. The service advisor schedules automotive service and repairs, works with customers and technicians to facilitate service and repairs in a timely and cost effective manner, provides recommendations...


  • Kingston, Canada Subaru of Kingston Full time

    **Job Title: Automotive Service Advisor / Service Coordinator** Automotive Service Advisor / Service Coordinator Position Overview: The Automotive Service Advisor is responsible for managing the service process from initial customer contact through to the completion of the service or repair. This role requires excellent customer service skills, technical...


  • Kingston, Canada Taylor AutoMall Full time

    Jerome D. Taylor Chevrolet Cadillac Limited has an immediate requirement for an experienced Service Consultant to join our successful dealership in Kingston, Ontario. In this key role, you will be responsible for promptly greeting customers in a friendly and professional manner and determining their service or repair needs, recommending maintenance,...

  • Service Advisor

    6 months ago


    Kingston, Canada Andy's Tire Full time

    **Andy's Tire Shop Limited is seeking a full time 3 month contract Customer Service Representative/Service Advisor for our Kingston location.** **Tire and Auto experience required** **ALL APPLICANTS MUST CURRENTLY BE LIVING IN NOVA SCOTIA** **The Service Advisor** works closely with the Branch Manager to keep operations running seamlessly. The Service...

  • Service Advisor

    6 months ago


    Kingston, Canada Wholesale Distribution Warehouse - Halifax Regional Municipality Full time

    **Andy's Tire Shop Limited is seeking a full time 5 month contract Customer Service Representative/Service Advisor for our Kingston location.** **Tire and Auto experience required** **ALL APPLICANTS MUST CURRENTLY BE LIVING IN NOVA SCOTIA** **The Service Advisor** works closely with the Branch Manager to keep operations running seamlessly. The Service...


  • Kingston, Canada Kingston Toyota Full time

    **Job summary** - Prepare work orders for all sales and service transactions and give them to the Technicians. - Take "service call" telephone requests, write up work orders - Invoice all product and service sales, once work is completed. - Handle sales and service requests at the counter and by telephone, facilitating superior customer service techniques. -...


  • Kingston, Canada Canadian Tire Cataraqui Full time

    The Automotive Parts and Service Advisor works in a fast-paced environment that involves constant interaction with customers in person and over the phone, with the use of a computerized system. This role is the link between the technician and the customer and also involves interaction with outside vendors using various ordering processes and systems and a...


  • Kingston, Canada Brown's Auto Service Centre Full time

    Are you currently pulling wrenches and tired of busting your knuckles? Is your partner sick of the dirty hand prints all over your home? Maybe it’s time to take that knowledge and make a move from the bench to the desk! We have what you are looking for at Browns Auto Service Centre and we want to hear from you! We are looking for a full time service...

  • Service Advisor

    6 months ago


    Kingston, Canada Midas of Kingston Full time

    At Midas, we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis, and repair utilizing the expertise attained through ASE Certifications and/or years of automotive repair experience. **Responsibilities** The Service Advisor supports the Shop Manager in the optimization of the shops retail sales and...

  • Service Advisor

    2 months ago


    Kingston, Canada Kenworth Ontario Full time

    **Job Summary** We are seeking a skilled Service Advisor to join our team. The Service Advisor will act as a liaison between customers and the service department, ensuring excellent customer service and smooth vehicle maintenance and repair processes. **Duties**: - Greet customers and assist them with scheduling service appointments - Listen to customers'...


  • Kingston, Canada Kingston Dodge Full time

    Kingston Dodge is currently looking for a **Customer** **Service Advisor** to join our fast-paced Service Department. The position includes a combination of Automotive Service Advisor and Customer Service duties. **We provide**: - Generous compensation package - Excellent benefit plan - Profit sharing - Employee purchase incentives on vehicles, parts and...


  • Kingston, Canada Browns Auto Service Centre Full time

    Education: No degree, certificate or diploma - Experience: 5 years or more **Work setting**: - Automotive service station **Tasks**: - Manage staff and assign duties - Study market research and trends to determine consumer demand, potential sales volumes and effect of competitors' operations on sales - Determine merchandise and services to be sold -...

  • Service Manager

    6 months ago


    Kingston, Canada Jiffy Auto Service Full time

    Jiffy Auto Service is currently seeking a new full-time Service Manager to join our staff at our Kingston, ON location. The Service Manager is responsible for day-to-day management, listening and taking note of our customer needs when it comes to the regular maintenance and/or repair of their vehicle; in addition to listening and taking note of the needs of...

  • Service Advisor

    3 months ago


    Kingston, Canada Kenworth Ontario Full time

    **Job Summary** We are seeking a skilled Service Advisor to join our team. The Service Advisor will act as a liaison between customers and the service department, ensuring excellent customer service and smooth vehicle maintenance and repair processes. Note: this shift is from 3:30 PM to 12:00 AM Monday to Friday. **Duties**: - Greet customers and assist...

  • Lead Service Advisor

    6 months ago


    Kingston, Canada Kingston Dodge Full time

    Kingston Dodge is looking for an experienced **Lead Service Advisor** to join our fast-paced Service Department, located in beautiful Kingston, Ontario. We are committed to our employees by offering training, career advancement and competitive compensation and benefits. **We provide**: - Generous compensation package - Comprehensive benefit plan - Profit...


  • Kingston, Canada John's Auto Service Full time

    Working hours are from 8am to 5pm, Monday to Friday - No Weekends. Some of the duties for this position include: - Answering the telephone promptly & courteously - Welcoming clients upon arrival and collecting required information - Checking client vehicles in and out - Provide a service that creates positive referrals and reviews from clients - Scheduling...

  • Service Advisor

    8 months ago


    Kingston, Canada Midas of Kingston Full time

    **Benefits**: - Bonus based on performance - Health insurance - Opportunity for advancement - Paid time off - Training & development **About Us**: Midas of Eastern Ontario is seeking a dedicated and customer-focused individual to join our team as a Service Advisor. This role is crucial in managing customer interactions and ensuring a seamless service...

  • Service Advisor

    6 months ago


    Kingston, Canada Pride Marine Group Ltd. Full time

    ** Pride Marine Group is looking to hire a Service Advisor in our Kingston location!** **For over 35 years family owned and operated, Pride Marine Group has been creating personalized watercraft experiences. We don’t just sell boats—we help bring customer’s visions for a life well lived to reality by connecting them to the vessel that will take them...