Project Coordinator Ii

2 months ago

Halifax, Canada Compucom Full time

Compucom Systems, Inc. provides end-to-end IT managed services to enable the digital workplace for enterprise, midsize and small businesses. To enable our clients to focus on what matters most, we employ a customer-centric, hard-working, and talented group of people that Act Like an Owner, Do the Right Thing, and Have Fun Doing It We’re looking for a Project Coordinator to join our team.

The Project Coordinator provides the integration, development, and delivery of a discrete set of deliverables in support of a client program under the guidance of higher-level project management. They are primarily responsible for medium to large size customer projects.
- Reports on project plans to project management
- Works with a project team in setting goals, objectives, and priorities of assigned project
- Follows approved methods, processes, and tools.
- Accountable for meeting project schedule and results for assigned deliverables
- Acts as a liaison in team relationships
- Responsible for quality assurance and delivery of customer reports
- Monitors customer satisfaction and notifies management if not performing to requirements
- Meet with client weekly to provide updates and address escalations
- Maintains accuracy of databases, utilization of standard forms and adherence to policies and procedures
- Schedule and maintain resources for integration
- Provide Clear vision cases (work orders) for both 3rd party and field technicians
- 1-2 years of related work experience preferably in an IT Project Coordinator environment
- Experience using ITSM Ticketing tools (e.g. Service Now, Remedy) to manage and track incidents preferred
- Certification in relevant IT products/technologies a plus
- Focus on providing exceptional customer service
- Able to communicate effectively in English both written and verbal with key stakeholders, leadership, partners, team members, other organizations, and customers
- Ability to type while in involved in a conversation, at least 30 WPM
- Sound understanding of customer support, operations, and processes with a desire and enthusiasm to serve customers
- Working knowledge of Windows operating systems, networks, databases and network security concepts and tools is required
- AA degree or technical training preferred or equivalent combination of education and experience
- Solid analytical/cognitive skills to troubleshoot complex and technical problems
- Ability to coordinate and prioritize multiple tasks simultaneously while maintaining attention to detail and quality
- Demonstrated capability to achieve results under pressure in a fast-paced client driven environment

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