Customer Services

2 months ago


Delta, Canada Lennox International Inc Full time

**Job Overview**
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. Your ability to analyze customer needs, communicate effectively, and resolve issues will be essential in ensuring customer satisfaction. If you are passionate about delivering outstanding service and have a knack for sales, we want to hear from you

**Duties**
- Analyze customer needs and recommend appropriate products or services.
- Communicate effectively with customers to resolve issues and answer questions.
- Perform data entry tasks accurately and efficiently.
- Upsell additional products or services when appropriate.
- Maintain a professional demeanor and adhere to phone etiquette standards.
- Document customer interactions in the system for future reference.
- Collaborate with team members to improve service delivery and customer experience.

**Requirements**:

- Proven experience in customer service or a related field.
- Ability to analyze information and provide solutions effectively.
- Proficiency in data entry with attention to detail.
- Sales experience with an aptitude for upselling is desirable.
- Excellent phone etiquette and interpersonal skills.
- A positive attitude and willingness to learn in a fast-paced environment.

Join us as we strive to provide the best customer experience possible

Pay: $20.67-$21.53 per hour

Expected hours: 40 per week

**Benefits**:

- Extended health care
- Life insurance
- Paid time off

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday

**Education**:

- Secondary School (preferred)

**Experience**:

- Call center: 1 year (preferred)
- Customer service: 1 year (preferred)

**Location**:

- Delta, BC (preferred)

Work Location: In person



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