Level 2 Help Desk Support Technician

2 weeks ago

Southport, Canada KF Aerospace Full time

**We’re all about the craft.**

KF Aerospace is proud to deliver innovative aircraft services for corporate, commercial and military customers worldwide. Launched in 1970 out of British Columbia’s beautiful city of Kelowna, KF has grown to specialize in a wide range of aviation services including maintenance and modifications, cargo operations, military pilot training and aircraft leasing. With facilities across Canada, KF is home to a 1,000 strong, highly skilled workforce. Our passion for our craft fuels every project we touch.

**JOB OVERVIEW**

The Level 2 Help Desk Support Technician reports to the IT Manager and works as part of KF Aerospace Help Desk Team that provides Tier 1 and 2 support to end users in the CFTS Program for all Microsoft 365, workstations, laptops, phones, mobile devices and network infrastructure related issues.

**DUTIES AND RESPONSIBILITIES**
- Troubleshoot a variety of devices including desktops, laptops, VoIP phones, smart phones, mobile devices, and other peripherals
- Provide support and project management for Microsoft 365 migration, including Exchange Online, Sharepoint, Teams, Forms and Flow
- Provide Tier 1 and 2 support for all onsite network and server/storage infrastructure related issues
- Resolve, prioritize and escalate issues as necessary
- Help administer and maintain helpdesk software; workflows, SLA’s, asset management, etc.
- Manage computer images and imaging software
- Be present in the Help Desk and available to end users requiring technical assistance
- Create and maintain clear technical documentation
- Lead and coordinate Help Desk and Networking related Projects
- Create, maintain and update assets inventory
- Perform after hours work on emergency and scheduled basis; participate in rotation on-call
- Other duties as required

**REQUIREMENTS**
- Post-Secondary Education in a related field (i.e. networking, computer science, security, etc.), or High School Diploma with equivalent work experience
- Minimum 5 years of experience in Corporate IT or Help Desk is required
- Experience with Microsoft 365 configuration and administration, including Microsoft licensing support.
- ITIL Foundations certified
- MCP/MCSA, A+ or Network+ certification is considered an asset
- Experience with configuring and troubleshooting legacy and newer workstations and laptops hardware (Motherboards, Hard Drives, Ram, Video Cards, etc.)
- Experience with troubleshooting and supporting Apple and Android mobile devices and using MDM (specifically Intune)
- Experience with installing, configuring and troubleshooting Networking equipment (Cabling, Switches, Routers, Wi-Fi and Wireless Networking equipment)
- Experience with administering and repairing printer equipment; MFP, stand-alone printers, wide format printers
- Experience with creating and supporting reporting using Excel, PowerBI, SSRS, etc
- Experience with administering and maintaining helpdesk software
- Must possess exceptional customer service orientation
- Must possess and demonstrate excellent verbal and written communication skills
- Excellent problem-solving skills; ability to visualize a problem or situation and think abstractly to solve it
- Ability to lift/move equipment up to 50 lbs. on occasion
- Able to obtain and maintain DND related security clearance (secret level)
- Occasional travel may be required

**BENEFITS**

Full-Time staff benefits include (but are not limited to):

- Health and Dental
- Short & Long-Term Disability
- Health Spending Account
- Paid vacation and Personal time off
- The opportunity to bank overtime
- Pension matching plan and voluntary RRSP
- Employee & Family Assistance Program
- Free financial advice
- A bonus program based on organizational performance

**HOW TO APPLY**

PR

**Job Types**: Full-time, Permanent

**Salary**: From $63,773.96 per year

**Benefits**:

- Company events
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site gym
- On-site parking
- Paid time off
- Vision care
- Wellness program

Schedule:

- 8 hour shift

Supplemental pay types:

- Bonus pay
- Overtime pay

Ability to commute/relocate:

- Southport, MB: reliably commute or plan to relocate before starting work (required)

Work Location: One location

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