Operations Officer Iii

2 weeks ago

Canada TD Bank Full time

**TD Description**

Stay current and competitive. Carve out a career for yourself. Grow with us.

**Department Overview**
- Provide a broad range of operational support and perform general to specialized transactions and/or other
- processing activities for own Operations function.
- Communicate with partners in a professional manner, demonstrating clear understanding of
- customers/partners needs and knowledge of TD products and processes.

**Customer**:
Execute more complex transactions and overrides accurately, on time and in line with
- established guidelines / procedures while adhering to formal or informal Service Level
- Agreement(s) (SLAs)
- Refer or escalate processing or operational issues as needed based on a solid understanding
- of the issue, connecting with the appropriate function/partner to facilitate resolution and
- ensure that service quality is maintained
- Identify opportunities to improve service delivery
- Provide accurate and thorough analysis of key process drivers, root or systemic causes of
- cross functional operational issues, interpret findings and make recommendations
- Support partners with both inbound and outbound requests from various channels, answering
- questions to perform adjustments within authority levels**Shareholder**:
Prioritize and complete own workload to meet SLA requirements for service and productivity
- and / or support team manager in prioritizing and managing team workload
- Actively maintain understanding of internal and industry regulations and trends, developing
- and sharing knowledge of emerging issues/risks, and assess potential impacts as it relates to
- operating policies, standards and procedures
- Consistently exercise discretion in managing correspondence, information and all matters of
- confidentiality
- Support development and/or implementation of standards, policies, procedures, and solutions
- that mitigate risk and maximize availability of service, efficiency and effectiveness
- Contribute to the development/delivery of presentations/ communications to management or
- broader audiences
- Protect the interests of the organization - identify and manage risks, and ensure the prompt
- and thorough resolution of escalated non-standard, high risk issues
- Adhere to enterprise frameworks and methodologies that relate to operations activities for own
- area (e.g. Anti-Money Laundering, Business Continuity Management)
- Support change management projects or programs that impact the business, functions or
- processes and ensure clear communication and documentation of new processes
- Identify, lead and actively participate in process improvements and determine solutions that
- will allow business to grow

**Job Requirements**

**Employee/Team**
Participate fully as a member of the team, support a positive work environment that promotes
- service to the business, quality, innovation and teamwork and ensure the timely
- communication of issues/ points of interest
- Support the team by actively building operations knowledge, think critically about processes
- and opportunities for improvement, share ideas and transfer knowledge within the team,
- across the function, and with partners (e.g., audit, business insights)
- Provide training, coaching and / or guidance to others on the team
- Participate in personal performance management and development activities, including cross
- training within own team and other teams in the operations function
- Ensure the timely communication of issues that are relevant to the team and encourage a
- good working relationship with other departments
- Keep others informed and up-to-date about the status / progress of projects and / or all
- relevant or useful information related to day-to-day activities
- Contribute to the success of the team by willingly assisting others in the completion and
- performance of work activities; provide training, coaching and/or guidance as appropriate
- Contribute to a fair, positive and equitable environment that supports a diverse workforce
- Act as a brand ambassador for the function and the bank, both internally and/or externally**Breadth & Depth**
Works within moderately defined guidelines and/or is responsible for activities involving
- multiple steps, systems, and jurisdictions
- Requires advanced skills and expertise in a range of products and services, processes,
- procedures and systems in a set of focus areas, where transactions could be characterized by
- moderate risk/financial impact
- Uses judgement and understanding of process/policy risk when recommending exceptions
- outside general practices or guidelines
- Identifies and resolves issues within authority on processes or transactions or escalates
- internally as required
- Generally interacts with internal partners; may also interact with external customers for
- functions performed
- May provide process / policy guidance to others (e.g. within team, internal partners)
- Focus of work spans from daily, weekly to month

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