Online Learning Systems Specialist

1 month ago

Vancouver, Canada University of British Columbia Full time

Staff - Non Union

Job Category

M&P - AAPS

Job Profile

AAPS Salaried - Information Systems and Technology, Level B

Job Title

Online Learning Systems Specialist

Department

Online and Faculty Support | Learning Services | UBC Sauder School of Business

Compensation Range

$5,468.83 - $7,878.17 CAD Monthly

The Compensation Range is the span between the minimum and maximum base salary for a position. The midpoint of the range is approximately halfway between the minimum and the maximum and represents an employee that possesses full job knowledge, qualifications and experience for the position. In the normal course, employees will be hired, transferred or promoted between the minimum and midpoint of the salary range for a job.

Posting End Date

August 22, 2023

Note: Applications will be accepted until 11:59 PM on the day prior to the Posting End Date above.

Job End Date

At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career.

Job Summary

UBC Sauder School of Business is one of the world’s leading business faculties. The school consistently ranks among the top 100 in the world and is recognized internationally for excellence in research and learning, an outstanding faculty and unmatched global partnerships. A collaborative and respectful culture within which all members of our community can thrive is a key principle in our strategic plan, and one that underpins our educational mission.

We acknowledge that UBC Sauder at the Vancouver Campus is situated within the traditional, ancestral and unceded territory of the Musqueam. We acknowledge that UBC Sauder at the UBC Robson Square is situated on the traditional territory of the Musqueam, Squamish and Tsleil-Waututh.

UBC Sauder’s Learning Services (LS) team supports faculty in the pursuit of teaching excellence with services and resources to facilitate the design, development and delivery of effective and engaging learning experiences in face-to-face, blended and online environments.

The Online Learning Systems Specialist at the UBC Sauder Learning Services team is responsible for the assessment, management and administration of online learning systems for various educational programs and initiatives within UBC Sauder. The Online Learning Systems Specialist supports faculty and program employees in the implementation of the effective and sustainable learning environments and advises in the effective use of these educational technologies.

This role is expected to work flexible hours, including evenings and weekends.

Organizational Status

Reports directly to the Operations Manager, Learning Technology Ecosystems, with additional accountability within LS as required.

Work Performed

Consultation and Support
- Provides leadership and advice to instructors, employees, students and other clients in regards to selecting and implementing online learning technologies.
- Develops creative solutions and workarounds to meet pedagogical goals.
- Oversees functional processes for course delivery including online examination planning; coordinates support provision with faculty units and provides functional support and technical troubleshooting for instructors.
- Documents best practices, processes and resources around support delivery. Ensures that processes and practices are sustainable. Ensures that support provision and client relationships are well documented and communicated within the unit.
- Works with and consults with other support analysts, functional specialists, instructional support and technical employees. Prioritizes work, coordinates work assigned and delegates and escalates work when appropriate.
- Assists users, both remotely and in-person, to diagnose and resolve problems, escalates when necessary, and documents problem status and action taken.
- Develops and fosters relationships with expert clients (faculty/instructors/administrators).
- Liaises with UBC Sauder IT team to escalate technical issues or troubleshoot.

Course Maintenance
- Designs, copies, and maintains online course content using current learning technologies and best practices.
- Adapts, modifies, and streamlines course delivery processes based on direction provided by instructors, departmental management, and institutional management.
- Organizes and maintains file structures as well as account hierarchies.
- Maintains up-to-date knowledge of current information technology techniques and tools and provides input to strategies for ongoing maintenance and upgrade of these systems.
- Manages small to medium sized projects and communication and logistics related to projects.
- Researches and evaluates technology and programs, develops recommendations, and implements

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