Implementation Specialist

3 weeks ago

Victoria, Canada Checkfront Full time

About us

Join the adventure and innovate with a talented team that’s pushing the capabilities of experience management Empower thousands of tour and activity operators.

One of Canada’s top SaaS growth companies is located on beautiful Vancouver Island. As the industry's leading independent booking software, we have customers who run businesses in fascinating destinations all over the world. We have over 5,000 businesses using our platform and have processed over $8.1B in bookings to date, operating in 136 countries and 36 languages.

About the Job

Are you customer-centric, passionate about technology, and an experienced problem-solver?

We are looking for an Implementation Specialist to join our team in managing paid professional services from our SMB, Mid-Market, and strategic Enterprise customers. You’ll be responsible for setting up these customers for success by delivering configuration, training, and launch projects. Our Implementation Specialists have excellent customer engagement skills, strong technical problem-solving ability, and can manage multiple projects at once.
- Please note the preferred location for this role is Victoria, BC, but we are open to hiring remotely within British Columbia._

We look for people who...
- Do the right thing, lead by their personal integrity
- Are truly customer-focused and proactive with support
- Can execute strategic and meaningful customer interactions
- Go above and beyond - adapt and be flexible in their thinking and processes
- Love team collaboration, and knowledge sharing and aren’t afraid to learn

Our Implementation Specialists...- Lead the post-sale project management and product onboarding
- Plan and execute working solutions to Checkfront based on customers' business requirements
- Deliver high-quality custom training sessions in one-on-one or group settings virtually
- Ensure these customers are prepared to go live and achieve long-term success with our online booking platform
- Able to navigate project hurdles and communicate value
- Partner with our Sales and Customer Success Manager teams on pre and post-sales activities - project scoping, planning and handoff
- Develop an extensive working knowledge of checkfront's products, services, and best practices
- Seek a deep understanding of each customer's and vertical/industry business goals and outcomes to deliver top-notch product support, consulting, and guidance
- Track and analyze trends from customer questions, comments, and concerns - share feedback with the Business, Product, and Development teams
- Other related duties as assigned by Director

To succeed in this role, you’ll bring...
- 1-3 years of experience in account management, sales, support, technical, project management or equivalent role
- Strong technical knowledge, from education or experience and previous experience with technology-based solutions
- Advanced technical troubleshooting and problem-solving skills
- Excellent communication skills and guiding technical concepts to a variety of customers
- Organized with exceptional follow-through
- Interest or experience in working with the tourism, travel or SaaS industries
- If you don’t meet all of our requirements exactly or have some gaps in your resume know that we would still love to hear from you Use your cover letter to tell us about your unique experience - we understand that talent comes from many places and that skills are transferable._

Bonus points for
- Experience using tools such as Checkfront, Google Apps, Zendesk, JIRA, Salesforce, Asana
- Familiarity with CMS integrations, HTML, CSS, and Public APIs
- Experience in customer success, sales or business development role
- Fluency in other languages

Life at Checkfront

At Checkfront, people empower others by providing opportunities for growth and learning, fostering teamwork and encouraging ideas. We support the well-being of our employees and dedicate our overall efforts toward a positive employee experience.

We value psychological safety and transparency across all levels of the organization, and as a result, there is a tremendous sense of camaraderie and support felt throughout the company. Everyone cares about their teammates and is passionate about their work.

We are committed to upholding the values of diversity, equity, and inclusion. In pursuit of this, we actively seek new members who will work respectfully and constructively with our team, propelling our company and the community forward.

There are also fun events throughout the year; skiing, cabin getaways, fireside chats, holiday parties, and more Do you prefer a flexible work location? That’s great Whether you are at home or in-office, we aim to provide an inclusive environment.
- As a company, we are committed to upholding the values of diversity, inclusion, and equity. In pursuit of this, we actively seek new members who will work respectfully and constructively with our team, and challenge the status quo, propelling our company and

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