Implementation Specialist

3 weeks ago

Victoria, Canada PSD Full time

PSD Citywide is a full-service firm offering research, consulting services and software to the North American public sector market. Our client base includes hundreds of small, mid-sized, and large municipalities from across North America, provincial/state and federal government agencies, and private sector entities. We are an industry leader that specializes in enterprise asset management and financial budgeting for municipalities. Over our years of experience, we have developed cutting-edge software solutions for our client’s asset management and financial budgeting needs, leaving behind mature and manageable programs making positive impacts in local communities.

**As we continue to grow our team, PSD is hiring for a talented Implementation Specialist. This is a full time remote based position within Canada.**

**Responsibilities & Duties**
- Analyze, leverage, and manipulate significant amounts of client financial data with high attention to detail and accuracy.
- Configure software and provide software support, testing, troubleshooting, and training.
- Communicating with clients and presenting data as required.
- Support Financial Advisors with daily tasks and client projects.
- Communicate with internal and external stakeholders to interpret, document, resolve and/or escalate issues in a timely, professional and customer centered manner.
- Consistently delivers high-quality services to our clients, throughout the full software implementation life cycle.
- Escalate client issues to appropriate team members to ensure that they are addressed in a timely manner.
- Ensures optimal system functionality through design of reports and custom add-ins.
- Ability to be trained as a trainer to deliver training content/software configuration for clients on PSD products.
- Occasional travel will be required in this role.
- Other duties as assigned.

**Qualifications**
- College or University Degree in Finance, Computer Science, Information Management, Business, Economics, Accounting, or related program.
- 3-5 years of experience in a related field implementing complex software modules and client specific training programs.
- Experience with cloud software environments and be at the intermediate or expert level with technologies.
- Experience working with clients in a software support/training environment, municipal clients would be considered an asset.
- Knowledge and/or experience working with large data sets, financial software, and analytical tools.
- Attention to detail and excellent communication skills.
- Experience with reporting software tools.
- Strong interpersonal skills, with the ability to manage client expectations.
- Deadline driven individual with strong presentation and public speaking skills.
- Comfortable facilitating meetings or training sessions with various client contacts.
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
- Effective organizational and time management skills are essential.
- Valid G class driver's license and passport for travel.

**Recruitment Process**

**Phone Interview**

If you are invited to a screening interview you will discuss your experience with one of our People and Culture team members. This interview is an opportunity to get to know a little more about the company, the type of work we do and impact we have.

**Virtual Interview**

**Employee Perks**
- Competitive Salaries
- Comprehensive Benefits Package
- Company Matched RRSP Contributions
- Flex Hours & Paid Time off
- Social and Charity events and initiatives

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