Unit Claims Manager

3 days ago

Moncton, Canada Intact Full time

Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you’re bringing this purpose to life alongside a passionate community of experts.

Feel empowered to learn and grow while being valued for who you are
- here, diversity is a strength. You have our commitment to support you in reaching your goals with tools, opportunities, and flexibility. It’s our employee promise.

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Read on to see how you can shape the future, win as a team, and grow with us.

**About the role**

As the **Unit Claims Manager - Accident Benefits Academy**, you will lead and play a critical role in ensuring we empower new-to-role colleagues through an engaging onboarding experience. You will lead, manage, and train new employees to be integrated and developed for the Accident Benefits team.

Location can be either Dartmouth or Moncton. Please note that in this role, you are part of a Hybrid work environment and can work from home 2 days a week.

**What you'll do here**:

- Provide coaching, training, and support to a new team of trainees to become Accident Benefit adjusters.
- Facilitate continuous learning by building robust development plans for your employees.
- Develop, recommend, and implement management and organizational initiatives to support company strategies including changes to organizational structure and process/technology improvements.
- Liaise with other claims experts on technical and administrative issues.
- Ensure learning outcomes are met by collaborating with other leaders while developing learning tests/evaluations, analyzing results, monitoring progress, and creating action plans throughout incubation and post-incubation.
- Partner with other business units to identify incubation needs and establish long-term post-incubation support.
- Develop new and effective solutions for current incubation initiatives by seeking out areas of opportunity for improvement and providing solutions that result in improved incubation processes and coaching methods.
- Recommend solutions to enhance departmental efficiency and effectiveness while enhancing the experience provided to internal clients.
- Leverage external /internal resources and learnings to develop teaching strategies that support the principles of workplace training.

**What you bring to the table**:

- Minimum of 5 years technical knowledge of Accident Benefits and/or a combination of Accident Benefits technical and management experience
- Proven leadership skills including ability to motivate, engage and coach employees
- Minimum of 1 year of direct leadership experience is considered an asset
- Create a supportive learning environment of collaboration and curiosity
- Strong proficiency in oral and written communication skills.
- Proven time management, efficiency, and organizational skills.
- Can engage an audience and maintain professionalism while providing advice and guidance.
- Solution-oriented with a focus on efficient and effective decision making.
- The ability to identify areas of risk and escalate to the appropriate stakeholders.
- Bilingualism in French and English is an asset.
- CIP designation is an asset
- Adjuster license for NB, NL and PEI or ability to obtain is required

LI-CLAIMS

LI-HYBRID

**What we offer**

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

- A financial rewards program that recognizes your success
- An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased
- An extensive flex pension and benefits package, with access to virtual healthcare
- Flexible work arrangements
- Possibility to purchase up to 5 extra days off per year
- An annual wellness account that promotes an active and healthy lifestyle
- Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
- A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs
- Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities
- Inspiring leaders and colleagues who will lift you up and help you grow
- A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

**We are an equal opportunity employer**

At Intact, we value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected, and heard.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

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