Inside Sales Representative

3 weeks ago

Regina, Canada BOXX Modular Full time

BOXX Modular (Canada) rents, leases and sells temporary and permanent modular buildings, including standard buildings ready for immediate delivery and custom-designed solutions. We work with our customers to design and deliver customized solutions, and provide additional services such as delivery and installation, furniture rentals and other add-ons.

We are seeking an energetic, self-determined individual to join our team as an Inside Sales Representative in Calgary, AB or Regina, SK, to handle incoming customer inquiries, prepare quotations for products and services and collaborate with our Outside Sales Representatives in researching, identifying and nurturing qualified leads to help grow our modular building rentals business, all while providing first-class customer service.

The Inside Sales Representative role is the first step in a sales career with BOXX Modular, and a training ground to learn the business, our clients and our and our company process with the possibility of growing into an Outside Sales Representative.

**Duties and responsibilities**:

- Supporting a branch’s sales team including creating sales documents and proposals, qualifying customers, researching leads, responding to routine inquiries and information requests, generating reports related to sales activities and revenue data;
- Manage customer inquiries and prioritize customer requests that arise if Sales Representative is out of the office;
- Present price and terms to customers in accordance with standard company procedures;
- Generate new and repeat sales by providing product and technical information in a timely manner, while educating customers about terminology, features and benefits of products in order to improve product related sales and customer satisfaction;
- Create strong leads via cold calling, online bidding portals and site visits;
- Proactively recommend items needed by customers to increase customer satisfaction and improve transaction profitability;
- Maintain up-to-date profiles of key customers, sales and rental contract documentation within our CRM software;
- Contact customers following sales/rentals to ensure ongoing customer satisfaction and resolve any complaints;
- Coordinate and communicate with transportation vendors for deliveries and pickups of buildings;
- Remain current on consumer preferences, competitor landscapes, changes in local codes and product developments by attending sales meetings, vendor training and trade shows, and/or reading trade journals. Identify trends in customer satisfaction or dissatisfaction;
- Build and demonstrate product knowledge of Black Diamond Group’s products and key competitive product lines in order to effectively position products. Use this product knowledge to provide technical sales and service support to customers within the territory.

**Qualifications and Skills**:

- Bachelor’s Degree or Diploma in Business, Marketing or Commerce;
- 2 years plus of sales experience in a sales or customer service industry;
- Demonstrated ability to create new business opportunities and develop clients in the market;
- Must have a valid vehicle class five driver’s license;
- Must have strong computer skills including the suite of programs within Microsoft Office;
- Overall strong proficiency and aptitude within technical fields with CRM software, including Salesforce is preferred.

BOXX Modular is a subsidiary of Black Diamond Group. Black Diamond group of companies provide workforce accommodation, modular buildings, energy services, and full turnkey lodging and major project solutions including planning and management, logistics, and catering to customers in Canada, the United States and Australia. We serve diverse sectors including oil and gas, mining, power, construction, engineering, military, government, and education.

Black Diamond Group is an equal opportunity employer.

Company: BOXX Modular

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