IT Service Delivery Analyst

4 weeks ago

Québec, Canada Zurich Insurance Full time

The Opportunity- Are you looking for a caring, collaborative, values-driven workplace with inspiring teammates and leaders? Do you have the ambition and desire to be the best and thrive at the most impactful global insurance provider in the world? Look no further than Zurich Canada.-
- Reporting to the AVP - IT operations.- This is a unique opportunity to build your knowledge and experience for the future in a supportive environment where your voice matters.**What you will do**:
Evaluates vendor packages and recommends best solution to meet business needs.Assembles, installs, configures, inspects, maintains and repairs personal systems, printer equipment, and other peripherals; troubleshoots network connections.Consults with clients' area management regarding equipment problems or malfunctions.Performs root cause analysis and resolves frequently occurring problems; participates in evaluation and selection of new equipment and provides technical recommendation.-
Resolves issues working in conjunction with vendors, as required.Develops and maintains instructional documentation.If assigned to Software Distribution technical team, maintains and modifies Desktop images, Installers, and performs testing of distribution packages; stays current with the knowledge of software development life cycle and software distribution tools used in the department.- Develop simple business cases for defined projects in own area of IT expertise, to determine potential benefits, clarify the rationale for investment and support the planning process.Prepare draft documentation for the accepted changes to IT procedures, to ensure they are up-to-date and reflect the new procedures, and that internal partners are in line with service level agreements, risk and compliance.Look internally to research primary data sources, select relevant information, continually evaluate key themes in technology make recommendations to inform solution development in own area of IT.Act as technical expert in a specific process or IT/Business area, conducting process reviews and initiating change in order to contribute to continuous improvement of services to internal customers.Provide specialist advice to address specific technical queries from internal clients and design/develop and deliver appropriate solutions, in line with Zurich´s policies and processes and regulatory requirements.Contribute to the delivery of assigned IT projects in own area of expertise for specific lines of business, collaborating with IT colleagues from across the wider function to agree an approach for project / program management.Act within a number of complex processes and procedures and use in-depth knowledge to solve internal customer issues or escalate appropriately to manager, internal partners or external vendors.Record and report core metrics, and ensure internal partners and vendors meet defined policies / service level agreements on information management.Work with colleagues across the IT function to ensure plans are aligned to functional plans and policy.**What you bring to the table**:
**Job Qualifications**

**Required**:
Bachelor's Degree and 3 or more years of experience in the Desktop Support area
- ORHigh School Diploma or Equivalent and 5 or more years of experience in the Desktop Support area**Preferred**:
Strong verbal and written communication skills**Our Culture**:

- At Zurich, we are proud of our culture. We are passionate about Diversity, Inclusion, Equity and Belonging (DEIB). We want you to bring your whole self to work, and we want our employees to be reflective of the communities in which we live and work. Our DIEB initiatives are creating an environment where everyone feels welcome.- We have a collaborative culture where diversity of thought is valued. We value your input and strive to give our employees the tools they need to make an impact.- We care about our employees’ well-being and offer a comprehensive health/benefits plan with varying levels of coverage to suit your specific needs and a competitive total compensation package.- We understand how important it is to rest, recharge and do the things you love. At Zurich, all employees receive a minimum of four weeks of vacation per year to do just that.- We also understand that employees require time off for personal reasons. Maybe you have an appointment during a workday, a cultural or religious holiday you would like to observe, or you need time off to focus on your mental health. Zurich employees receive four personal days per year to be used at their discretion.- We are committed to continuous improvement, and offer access to a comprehensive range of training and development opportunities.- We care about our communities. Our communities are where our customers, people, and shareholders live and work. While we can be proud of the contribution to society Zurich makes through our core business of insurance, we must also give back to our communities through our talent, time and resources.- We

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