Transit Relations Specialist

2 weeks ago

Calgary, Canada City of Calgary Full time

If you are committed to public service, enjoy collaborating with others, share our values and have a desire to learn and grow, join The City of Calgary. City employees deliver the services, run the programs and operate the facilities which make a difference in our community. We support work-life balance, promote physical and psychological safety, and offer competitive wages, pensions, and benefits. Together we make Calgary a great place to make a living, a great place to make a life.
The City is committed to fostering a respectful, inclusive and equitable workplace which is representative of the community we serve. We welcome those who have demonstrated a commitment to upholding the values of equity, diversity, inclusion, anti-racism and reconciliation. Applications are encouraged from members of groups that are historically disadvantaged and underrepresented. Accommodations are available during the hiring process, upon request.
The Transit Relations Specialist will be embedded full-time within specific Calgary Transit divisions, and is responsible to provide operational communications planning, content development and tactical delivery. Primary duties include:

- Develop communication plans, content and tactical implementation for operational initiatives such as route changes.
Support operational communication needs and liaise with Customer Service and Communications (CSC).
Partner with divisions to understand the business, seek opportunities and deliver on tactical operational initiatives.
Prepare project plans, service changes and internal communications.
Provide guidance on tactical implementation with team members.
Measure the success of communication efforts to provide customers and employees with operational service information.
- **Qualifications**
***A completed 2 year diploma in Marketing, Communications, Public relations, Journalism, Business or related field with at least 8 years' experience in marketing, communications and strategic planning OR;
A degree in Marketing, Communications, Public relations, Journalism, Business or related field with at least 6 years' experience in marketing, communications and strategic planning.
Excellent communication and presentation skills, along with effective interpersonal skills and the ability to work as part of a diverse team.
Customer service focus, with proven ability to focus on achieving results, while remaining focused during stressful situations.
- **Pre-employment Requirements**Successful applicants must provide proof of qualifications.
Union: CUPE Local 38
-Business Unit: Calgary Transit
-Position Type: 4 Permanent
-Location: 928 32 Avenue NE
-Compensation: Pay Grade 11 $42.09 - 56.27 per hour
-Days of Work: This position works a 5 day
-work week with 1 day off in a 3 week cycle.
-Hours of work: Standard 35 hour work week
-Audience: Internal/External

Job ID #: 307790

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