Program Coordinator

In support of the mission, vision, values and policies & procedures of Lambton Elderly Outreach, the Program Coordinator of Community Support Services will facilitate client intakes, schedule client’s appointments, coordinate transportation, and complete monthly program reconciliation. They will contribute to the ongoing development of the agency programs and will work as part of a team to ensure the needs of our clients are being met through quality Community Support Services.

Primary Duties
- Receive instructions and guidance from the Manager of Community Support Services
- Provide outstanding customer service to clients while scheduling services
- Complete intake assessments
- Operating a multi-line phone
- Maintaining records and general administrative duties
- Work cooperatively with clients, visitors, staff, and volunteers while maintaining confidentiality
- Other duties as required

Core Competencies
- Exceptional communication skills and superior writing abilities
- The ability to work within established timeframes
- Must demonstrate a desire and ability to work effectively within a team environment
- Good organizational skills
- Ability to multi-task in a high paced work environment

Key Responsibilities:

- To know the mission, vision, and value statement of the agency
- To seek guidance from the Manager of Community Support Services whenever in doubt
- To respect and maintain the confidentiality of the individuals, and/or families being serviced, as well as the organization
- To notify the office of any illness, emergencies, or delays
- To follow the LEO Code of Ethics, Policies and Procedures
- To review performance with the program supervisor after probation, and yearly thereafter
- To understand and follow the Client Bill of Rights

**Requirements**:

- Completion of a satisfactory Criminal Reference Check and Vulnerable Sector Screen
- Dependable, courteous, and punctual
- Experience with scheduling considered an asset
- Ability to independently problem solve
- Advanced oral and written communication
- Ability to remain open to other’s ideas and perceptions

Disclaimer:

- This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. The incumbent may be asked to perform other duties as required._
- Lambton Elderly Outreach is committed to providing a barrier-free work environment in concert with the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code. As such, Lambton Elderly Outreach will make accommodations available to applicants with disabilities upon request during the recruitment process._
- Lambton Elderly Outreach seeks to fully integrate the principles of Employment Equity and will ensure the full participation and advancement of members of historically disadvantaged groups (i.e., members of visible minorities, persons with disabilities, women, and aboriginal peoples). Lambton Elderly Outreach will achieve this by ensuring that its hiring process is fair and equitable for all persons._
- Lambton Elderly Outreach strives to ensure that its employment practices are free from direct and indirect discrimination and is committed to upholding the human rights of those participating in the hiring process. In pursuit of this commitment, Lambton Elderly Outreach will not condone or tolerate any acts of discrimination or harassment under any of the grounds protected under human rights legislation._