Part-time Customer Service Representative

4 months ago

Barrie, Canada Georgian College Full time

**Part-time Customer Service Representative**

**(**Job Number**:194-24**)**

**Department**: Health, Wellness, and Sciences
**Campus**: Barrie
**Classification**: Support Staff
**Posting Date**: August 29, 2024
**Hourly Pay Range**: $18.95 - $26.72
**Hours per week**: Up to 24 hours per week (current hours anticipated to be 24 hours per week)
**Status**: Casual Part-time
**Effective Date**: ASAP to December 13, 2024

Reporting to the Director of Clincs and Placements, the incumbent is the first point of contact for the health clinics’ appointments and is responsible for a wide range of administrative, clerical, technical and cross-clinic support for the Health and Wellness community clinics. The incumbent also provides guidance and direction to students during their clinical experiences by modeling professional and courteous customer service and front-line support. This setting provides the primary clinical reception learning experiences for students allowing them to achieve graduate learning outcomes.

**Specific duties include, but are not limited to**:

- Creates and maintains an accurate and efficient resource system that supports the delivery of customer service excellence across clinics and in Health and Wellness.
- Documents all conversations with clients and diffuses difficult client situations or refers as needed to Clinic Manager.
- Responsible for creating a proficient organization and flow in front line duties.
- Proficient at utilizing a variety of resources and technologies to deliver clerical support to clinics.
- Responsible for processing client payments, tracking/collection of outstanding accounts receivable and cash float; handles finance day end processes; and liaisons with finance concerning any account receivable issues/concerns.
- Provides the Manager with detailed month-end financial reports.
- Designs, implements and maintains client scheduling systems for the Health and Wellness Clinics, that align with students learning requirements and clinic procedures.
- Contributes to the Quality Assurance of Record Management across clinics to meet regulatory requirements and efficient office practices.
- Communicates, monitors and maintains privacy protocols to meet legislative requirements.
- Responsible for maintaining an accurate client database, e.g. client demographics, privacy consent documentation.
- Responsible for centralizing communications related to technological issues in clinics.
- Responsible for general office management including but not limited to: i.e. preparing, sending receiving correspondence; maintaining filing system; organizing and ordering office supplies, etc.
- Maintains inventory of required forms and office supplies.
- Designs, implements and maintains a student scheduling system for the Health and Wellness Clinics.
- Maintains a learning environment that replicates an inter-professional health care setting.
- Works collaboratively with clinical and college staff to promote Health and Wellness Clinics and Programs.
- Coordinates, attends and participates in tours/events for the School of Health and Wellness.
- Organizes and coordinates special event logistics including agendas, minutes, distribution lists, catering, RSVP and follow up action items.
- Assisting in other areas of the Academic school or with college events (i.e. convocation, Preview and Open House, etc.) as required.
- Runs statistical reports related to clinics and programs as required using a variety of college databases/systems.

**Qualifications**:

- Successfully completed a two-year postsecondary diploma in Office Administration, Medical Administration, Dental Assistant or a related field.
- A minimum of three-years’ experience demonstrating practical experience working in a busy, demanding workplace providing outstanding customer service and front-line support.
- Experience handling financial/budget tracking.
- Previous experience coaching/mentoring junior staff.
- Expertise with client management software and Microsoft products (word/excel), or other equivalent software.

Alternate formats will be provided upon request throughout the recruitment and selection process.

Georgian College has introduced Flex Work for some positions. This position is not eligible for Flex Work and will be an on-campus position with no option for remote work.

**This position is open until filled.** While we thank all applicants, only those contacted for an interview will be acknowledged.

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