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Helpdesk Technician

3 months ago

Edmonton, Alberta, Canada Taiga Building Products Full time

Our Company:


We are a respected International Wholesale Distributor of Building Products with branch offices throughout Canada and in various locations in the United States.

With a 50-year history of dependable service to the retail and industrial building material industry, we are an equal opportunity employer offering a competitive compensation package including company benefits.

We are a public company, listed on the TSX.

Duties/Responsibilities:

  • Support remote access infrastructure, including VPN and mobile devices.
  • Maintain and enhance customer service efforts.
  • Manage and prioritize support requests via multiple ticketing systems.
  • Conduct enduser training as necessary.
  • Administer user accounts in Microsoft Active Directory.
  • Assist in IT infrastructure projects, including hardware and system deployments.
  • Document tasks and solutions to contribute to the knowledge base.

Knowledge/Skills/Competencies:

  • 35 years of experience in an IT support environment.
  • University Bachelor's degree in Computer Science/Information Technology or equivalent training.
  • Collaborative mindset, prioritizing customer satisfaction.
  • Strong analytical and cognitive skills for troubleshooting technical issues.
  • Indepth knowledge of Windows 10 operating system.
  • Familiarity with Networking Principles and Windows Domains.
  • Excellent written and verbal communication skills.
  • Selfmotivated with the ability to work in a fastpaced environment with little or no supervision, especially in a remote setting.
  • Experience with Microsoft Autopilot and/or Intune would be advantageous.

Compensation:

  • Annual Salary $50,000 to $60,000
  • Complete benefit package
  • Dental Care
  • Paid vacation and sick time
  • RRSP match
  • Paid training
  • Scholarships available

HOW TO APPLY?

WHY WORK FOR TAIGA?

Application Deadline:

Posting date:
March 27, 2024

City:
Edmonton

Prov/State:
Alberta