Mental Health Claims Consultant

3 weeks ago

Regina, Canada Co-operators Life Insurance Company Full time

Close Date: June 5, 2024

Company: CLIC

Department: Group Benefits

Employment Type: Regular Full-Time

Work Model: Hybrid

Language: English is required, French is an asset.

Job Grade: 5

Hiring Manager: Sarah Dulong

Referral Award: No

**The Opportunity**:
We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients, and our communities.

Our Group Benefits team is a leader in our target markets through service excellence and innovative technology and products. Influenced by our co-operative values, our team of experts work collaboratively with clients to deliver solutions that meet their business needs.

This role initiates, leads and/or participates in mental health initiatives focused on creating the future, improving the competitiveness, the client engagement or the co-operative identity of the claims team. This role researches best practices for psychological claims protocol and makes recommendations for changes or improvements. This role adopts a cross-functional view of improvements and seeks opportunities to respond to emerging unmet needs of our members and clients and finds new ways to connect with them. This role supports the development and marketing of Co-operators mental health products and identifies and participates in speaking opportunities aimed at increasing industry awareness of Co-operators’ mental health products. This role is responsible for monitoring disability claims of a psychological nature ensuring all have appropriate case management plans that are being implemented in a proactive and effective manner. This role works with disability case managers to provide insight, guidance and oversight for the management of psychological disability claims and identifies and/or creates resources and training opportunities for the claims team.

**How you will create impact**:

- Research mental health products and best practices to identify, lead and implement innovative solutions.
- Develop mental health products and provide marketing support.
- Monitor psychological claims management plans and activities.
- Provide guidance and support for psychological claims management plans and activities.
- Identify and coordinate/provide psychological claims resources and training opportunities.
- Identify and share trends and opportunities and solutions with the leadership team and wellness team to ensure tasks are aligned and are progressive.

**How you will succeed**:

- You have an innovative mindset to improve operational efficiencies and ability to influence change, with a primary focus on client needs.
- You use critical thinking skills to recognize assumptions, evaluate arguments, draw conclusions and proactively propose solutions.
- You have strong communication skills to clearly convey messages and explore diverse points of view.
- You build trusting relationships and provide guidance to support the development of colleagues.

**To join our team**:

- Completion of University Degree or equivalent experience, psychiatric nurse or psychologist preferred.
- A minimum of 5 years total experience in disability claims management.
- Extensive knowledge of psychological conditions and necessary treatment/intervention approaches is required.
- Interpersonal /relationship building skills are critical.
- Impeccable written and verbal communication skills are critical.
- Project management experience is required.
- Public speaking skills with a high degree of professionalism is required.

**What you need to know**:

- Detail oriented work that requires a moderate degree of mental concentration for extended periods of time.
- You will travel frequently.
- This role involves direct contact with clients and/or service providers in their environment.

**What’s in it for you?**:

- Training and development opportunities to grow your career.
- Flexible work options and paid time off to support your personal and family needs.
- A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
- Paid volunteer days to give back to your community.
- In addition to our competitive salary and incentive programs, eligible employees also benefit from a comprehensive total rewards package including group retirement savings plans, pension and benefits (e.g., health and wellness, dental, disability and life coverage), mental health support and an employee assistance program.

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