IT Operations Analyst

5 months ago

SaintLaurent, Canada Multi-Color Corporation - French (Canada) Full time

**Build your Career with an Industry Leader**

As the global leader of premium labels, MCC helps brands stand out in competitive markets and inspire positive consumer experiences. Backed by over a century of printing experience, MCC is focused on the future by developing consumer-driven innovations and sustainable packaging solutions. Working for our team, you can truly make a difference.

The IT Operations Analyst reports to IT Operations Manager. Provide technical support to the local plant and other sites within MCC, in the installation, modification, and maintenance of Multi-Color’s endpoint devices. Including but not limited to support for all PC, MacOS, mobile phones, and various printers. Monitor our Service desk queue and aim for first call resolution. Lead, assist, or be a member of IT projects as assigned which could include Active directory, ERP, as well as local plant projects.

**Why work at MCC**:

- Competitive compensation
- Generous benefits package including medical, dental, vision, disability, life insurance and 401(k)
- Paid Holidays: New Years, Memorial Day, Fourth of July, Labor Day, Thanksgiving, Day after Thanksgiving, Christmas Eve, Christmas Day, plus two floating Holidays

**Responsibilities**:

- Manage IT Support for the local plant and offer remote support for other North American sites
- Maintenance and installation of PC/MAC desktops and laptops plus printer support
- Maintenance and installation of MCC approved desktop/laptop software and other peripherals
- Collaborates with global leaders and teams to follow corporate standards across all levels of Plant infrastructure.
- Ensure implementation of global practices and standards.
- Perform on-site installation of equipment based on requests. Provide on-site as well as phone support based on business requests.
- Work within Active Directory modifying and creating user accounts.
- Troubleshoots IT hardware, software, and basic network issues at various sites
- Configure and deploy IT hardware equipment such as printers, PC’s, phones, and scan guns.
- Communicates to plant management - vendor onsite visits, service outages, and planned hardware / software deployments
- Attends scheduled staff meetings with Support and IT teams
- Follow and maintain hardware and software standards
- Utilize monitoring systems for potential or realized outages. Resolving or reporting as necessary
- Ability to be on call in a rotation to resolve off-hour support situations requiring immediate attention
- Adhere to ticket monitoring system and strive for a first call resolution.

**Qualifications**:

- Experience in managing Windows computers, including software installation and resolution of issues
- Self-motivated and capable of working with mínimal supervision/direction.
- Experience configuring / troubleshooting issues / and deploying IT hardware such as printers, PC’s, and scan guns.
- Experience working independently as well as in a team setting.
- Basic understanding of networks and administration with knowledge of TCP/IP, DHCP, and DNS
- Strong analytical skills
- Effective communication and collaboration skills

**Other considerations**:

- Works in office and production environments.
- May on a continuous basis, sit** **at desk for an extended period
- frequently answer telephone and write or use a keyboard to communicate through written means.
- Some walking and lifting of up to 50 lbs. Will be required.
- Must be flexible to work varying schedules and hours as needed.
- Occasional travel may be required.

**Diversity & Inclusion**:
MCC fosters an inclusive culture that respects and embraces our teammates’ diverse backgrounds and experiences, so that everyone can achieve their full potential here. We aspire for our company to truly reflect the diversity of our customers and the markets we serve. We are committed to equal opportunity for everyone, regardless of peoples’ gender identity/expression, age, language, sexual orientation, ability, race, socioeconomic status, national origin or other characteristics.

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