Assistant Manager

2 weeks ago

Whitby, Canada Golf Town Operating Limited Partnership Full time

**Our grass is greener...**

It’s no secret that our people love golf. What you may not know is that Golf Town is a place where golf enthusiasts can put their love of the game to use, building and sharing their knowledge of the latest industry trends. We work together in a highly professional environment, spreading passion for the game through our Green Jacket Experience, giving our customers the best advice, equipment, apparel, club repair, services, and accessories. Our retail stores are a golfer’s paradise.

Main purpose of the position is to drive sales, profitability and customer service in our retail stores through developing and driving a selling culture, fostering company values and culture and growing the sales and profit through gaining a solid understanding of customer needs.

Key job accountabilities include but are not limited to:

- Building the Bench, Driving Performance KPI’s as well as Fostering Culture and Driving Behaviour. You will manage a team of associates within the store.
- Responsible for the communication and delivery of key operational strategic initiatives
- Overseeing customer service, sales, merchandise processing and operational functions in a department within a store

**Description of Job Responsibilities**:

- **
Drive Sales and Provide Exceptional Customer Service**:

- Ensure associates meet our customer experience expectations.
- Have the right number of staff at all times through effective scheduling.
- Confirm staff is fully trained on Customer Service and Selling Skills as well as product knowledge and have completed the new hire Yardage Book.
- Hold twice daily huddles with staff and participate in weekly meetings with the store management team.
- Continually motivate staff through recognition programs, sales contests and customer compliments by leveraging Nudge.
- Handle customer complaints with immediacy to understand concerns, review and train the standards in a goal of avoiding repeat occurrences.
- Building a strong corporate sales culture within the store.
- Work closely with the Corporate Sales Representative to build and maintain relationships with corporate clients.
- **
Store Presentation and Inventory Management**:

- Follow merchandising standards as outlined by the merchandising team and store visual standards and expectations.
- Ensure new product is on the sales floor within 24 hours of receiving.
- Communicate inventory opportunities/issues regularly with the Regional.
- Ensure that all merchandise transfers and consolidations are complete within 3 days.
- Confirm that all price changes are done regularly and following the company standard.
- Ensure that the price displayed is consistent with the local competition.
- Ensures that product on all end cap displays and power aisle is seasonally appropriate product and signage.
- **
Protection of Company Assets**:

- Ensure actual inventory on hand matches Retail Pro on-hands through regularly scheduled cycle counts and resolving negative on hands quantities.
- Ensure bag checks are conducts on all staff when leaving the store.
- Ensure proper receiving standards are followed.
- Confirm refunds are checked daily and verified.
- Store security system is updated and conducts monthly alarm sensor testing.
- Follow proper closing procedures and lock down.
- Work with Loss Prevention to share possible theft/shrink issues with the stores via intranet.
- **
Leadership**:

- Assistant in recruitment, interview and final selection of all department associates.
- Assist in training associates on sales, customer service, operations, merchandising, product knowledge and monitor progress.
- Participate in annual performance evaluations for department associates; make promotional and merit increase recommendations based on performance.
- Execute disciplinary procedures fairly and document corrective action properly.
- Create new hire’s training schedule and follow the Training Checklist with all new hires in department.
- **
Financial Analysis**:

- Utilize the tools provided, including merchandising statistics, margin analysis, Vanson, and headcount reports to identify areas of opportunity to improve sales, margins by department, and conversion rate.
- ** Manage and Develop Associates and Teams**:

- Be actively involved in the hiring and training of all staff.
- Conduct the orientation program for all staff prior to working retail floor, including completion of the new hire Yardage book.
- Monitor staff adherence to company policies and procedures.
- Follow the disciplinary process consistently and fairly with all staff.
- Accurate maintain and protect the privacy of all staff files including associate action notices for pay changes, holidays, sick days, and bereavement days and documented employee written warnings.
- Perform annual performance reviews with all employees.
- **
Other duties as required**:

- Special projects
- Department responsibility
- Stretch assignments

**SKILLS, EDUCATION, COMPETENCIES**

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