Manager, Operations

3 weeks ago

Hamilton, Canada Cargojet Airways Ltd. Full time

**Accelerate your career with the most awarded Air Cargo Airline in Canada**
Cargojet is Canada's leading provider of time-sensitive overnight air cargo services and carries over 1,300,000 pounds of cargo each business night. Cargojet operates its network across North America each business night, utilizing a fleet of all-cargo aircraft Cargojet has been awarded one of Canada’s 50 Best Managed Companies as well as being awarded the Shipper’s Choice Award for the best Air Cargo Carrier in Canada for the past number of years. Being part of Cargojet will allow you to become a part of a diverse and vibrant family at the leading edge of the air cargo industry both domestically and internationally. Cargojet team members are dedicated, hardworking, and have a strong sense of leadership and commitment.

**Primary Objective of the Position**:
**Essential Position Functions**:

- Provide leadership, training, motivation and direction to all staff.
- Coach and develop employees, including performance management, training, orientation and disciplinary action.
- Schedule & manage team member shifts; recruit & select employees.
- Delegate supplier orders and other tasks to staff; perform supplier audits.
- Participate, oversee and audit workplace Health & Safety matters.
- Create and implement contingency plans in the event of operational disruptions.
- Advise key staff of abnormal freight movements and special handling instructions.
- Complete and approve payroll timesheets on a bi-weekly basis; completion of Human Resources documents.
- Prepare, collect & review documentation and establish procedures specific to the station’s operation.
- Co-operate with Airport Authority and other carriers to ensure assistance when required.
- Prepare reports for Senior Management as required.
- Assist contract and non-contract customers in order to maintain customer service levels.
- Oversee all contract suppliers.
- Ensure compliance with all Cargojet policies and regulatory/legislative requirements.
- Communicate with down line stations to ensure available resources (ULDs, herc straps, etc.) are forwarded as needed.
- Communicate with customers in regards to daily volume.
- Co-ordinate daily plan in regards to loading/unloading customer tender/retrieval.
- Inform Local and National Management of nightly volumes and delays.
- Operate within budget parameters.
- Must be resourceful and have excellent problem-solving skills to resolve day-to-day issues with a “can do” attitude and multitask with a sense of urgency and dedication to the success of the operation.

**Minimum Qualifications**:

- High School Diploma; Post-Secondary education in an Aviation related or Management program would be an asset.
- 3-5 years of previous management experience.
- Ability to lead, coach and motivate staff.
- Strong written and verbal communication skills.
- Strong knowledge of all MS Office programs.
- Organizational and time management skills.
- Ability to obtain a Restricted Area Identity Card (RAIC).
- Ability to multi-task in a fast-paced and noisy environment.
- Basic accounting/general math skills.
- Must possess a valid Driver’s License.
- Ability to work with mínimal supervision.
- Trained in WHMIS, SMS, First Aid, Weight & Balance, Dangerous Goods and relevant Health & Safety courses.

**Important to Know**:

- We are committed to providing accommodations for persons with disabilities. If you require accommodation, we will work with you to meet your needs.
- As a federally regulated workplace, Transport Canada mandates all employees to be fully vaccinated for COVID-19 as a condition for providing active duties effective Oct 30, 2021.
- At Cargojet, we make safety the highest priority. Because of this priority and as we operate in a safety-sensitive environment, we require all employees to abstain from consuming Cannabis, in and outside of the workplace. This is a critical element of our drug and alcohol policy that all employees must comply with at all times.

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