See more Collapse

Customer Program Manager

2 months ago


Langley, Canada StandardAero Full time

Specific Accountabilities

**Account Leader - External
- Acts as primary point of contact on key customer accounts, ensuring responsiveness in communication to requests and inquiries on new potential opportunities, and provides timely project communications on all on-going jobs from induction to invoicing.
- Prepares, generates and distributes project plans, reports, order acknowledgments, estimates, invoices, and other applicable project deliverables as required to customers
- Accurately receives, records, and distributes customer input and feedback on new and on-going projects to relevant internal and external stakeholders to provides timely responses to customers
- Cultivates loyalty through a commitment to customer satisfaction, including management of customer requirements, hosting and coordinating visits, addressing complaints/concerns, and other ad hoc requests.
- Builds and expands on business relationships with key customers, with a focus on demonstrating trust, accountability, and a commitment to excellence.

**Project Manager - Internal**
- Applies project management principles leading planning, implementation, and management of project plan for each customer project for helicopter maintenance, repair, modification, or upgrade, including cross-functional coordination of relevant departments and stakeholders, from induction to invoicing
- Actively collects, analyses and interprets project data related to required labour, materials and subcontract processes to develop and manage critical path milestones and project costing in collaboration with production and supply chain
- Designs strategies to mitigate risk and proposes innovative solutions to complex issues, influencing buy-in from all stakeholders to achieve successful project execution
- Uses project planning schedules to forecast shop openings (available shop slots) and assists with meetings and presentations in support of sales and business development teams on new opportunity pursuits with prospective and existing customers and OEMs.
- Provides timely and accurate project reporting to site management team and participates in organization and prioritization of projects and programs in collaboration with management
- Provides team leadership and mentors, coaches, and empowers others to ensure transaction timelines are met or exceeded

Minimum Educational/Academic Requirements*
- The typical minimum level of education to perform this job competently is a Bachelors Degree in Business Administration, Management, or Engineering, or equivalent work experience
- Certification or experience in Project Management, such as PMP/CAPM accreditation, or equivalent work experience is highly recommended.
- Certification or experience in aviation, maintenance/repair, or manufacturing is an asset. Certification or experience with MS Project and/or other project planning tools is an asset.

Required Skills/Experience*
- A passion for learning, professional practice, and continuous improvement.
- Strong verbal and written communication skills, as well as presentation skills.
- Strong planning, organizational, analytical, decision-making and problem solving skills while demonstrating situational awareness.
- Strong financial acumen; prior experience with budgets & planning.
- Great teamwork and team leadership skills, including ability to lead teams in a matrix environment (without necessarily direct reporting lines).
- Experience and eagerness in building strong working relations with external customers.
- Comfortable and competent working in a culturally diverse environment with a demonstrated sensitivity to other cultural norms and practices.
- Self-motivated with the ability to motivate others.
- Knowledge and experience with Windows PCs and Microsoft Office suite, particularly Excel, Powerpoint, and Word.

**About Us**

When you work at StandardAero, you're not just an employee, you're part of a vibrant company of like-minded people, all working collaboratively towards the same goals. We succeed as a team because we value the unique contributions and perspectives of all of our people, fostering a culture of collaboration and excellence. It's a culture that promotes mutual respect and effective communications to create an environment of stability, shaping the organization and forging a successful future. Our goal is to be the best place to work, giving each and every employee the opportunity to reach their maximum potential through continuous learning and advancement opportunities, allowing all team members to exceed their potential and empower everyone's success.

StandardAero is owned by Carlyle, a global investment firm with deep industry expertise that deploys private capital across four business segments: Corporate Private Equity, Real Assets, Global Credit and Investment Solutions.

**Raising the Standard of Excellence since 1911**

With over a century of proven excellence, StandardAero has become an industry leader in MRO services and customized solut


We have other current jobs related to this field that you can find below

  • Manager

    2 months ago


    Langley, Canada DOBI Reading Program Full time

    DOBI Reading Program is seeking a self-motivated, full time manager to operate its tutoring centre in Langley, BC. The manager will have the opportunity to grow with the company as we look to expand across Western Canada. The role is multi-faceted as you will be involved in nearly all levels of the business. The chosen manager will go through an extensive...

  • Business Manager

    1 month ago


    Langley, Canada DOBI Reading Program Full time

    Business Manager & Tutor DOBI Reading Program is seeking a high energy, self-motivated, entrepreneurial manager to operate its tutoring centre in Langley, BC. The manager will have the opportunity for internal career advancement alongside company growth as we look to expand across western Canada. The chosen manager will go through an extensive training...


  • Langley, Canada Canlan Sports Full time

    Canlan Sports is the largest private sector owner and operator of recreational sports complexes in North America. The company's success in the recreation-entertainment & hospitality industry is attributed to a combination of innovative programming, service delivery leadership and world-class sports complexes. We understand our customers’ need for service...


  • Langley, Canada Walmart Canada Full time

    **Position Summary... **:Working as a Customer Service Manager at Walmart Canada is a great way to develop your skills in the retail industry. A Customer Service Manager coordinates front end operations to provide exceptional customer service to ensure a positive shopping experience and customer loyalty. This role is also accountable for maintaining...

  • Programs Manager

    1 day ago


    Langley, Canada Ishtar Transition Housing Society Full time

    **About us** Feminist leaders working together locally to eliminate violence against women globally. **OUR MISSION** Ishtar advocates for, supports, and empowers women and their children who have been affected by abuse in all forms by providing safe housing, counselling, and education. **Internal & External Posting** **Programs Manager** **Location**:...


  • Langley, Canada Chartwell Full time

    The Lifestyle and Program Manager/Recreation Manager is responsible for developing and coordinating meaningful programs and services to meet the social, physical, intellectual, emotional, vocational and spiritual needs of all residents. Assists in maintaining a safe and secure environment for residents, visitors and other staff members. All duties are...


  • Langley, Canada Aliaxis Full time

    IPEX is one of the North American leading providers of advanced plastic piping systems. Our mission is to shape a better tomorrow by connecting people with water and energy.We currently have an exciting opportunity as a Customer Service Manager. This role is based in our Langley, BC in and reports to the Western Canada Customer Service Manager. Do not...


  • Langley, Canada Aliaxis Full time

    IPEX is one of the North American leading providers of advanced plastic piping systems. Our mission is to shape a better tomorrow by connecting people with water and energy.We currently have an exciting opportunity as a Customer Service Manager. This role is based in our Langley, BC in and reports to the Western Canada Customer Service Manager. Do not...


  • Langley, Canada BRITCO PORK INC Full time

    **Brief Job Description** The Corporate Quality Assurance Manager, Programs and Compliance will be responsible for ensuring that our facilities are complaint with both internal and external audit requirements (HACCP, BRC and Customer Audits, Animal Welfare, CFIA and other food safety regulations and certifications), support or lead programs & quality...


  • Langley, Canada TLC Solutions Full time

    1999, TLC Solutions onboarded our first client with a vision of providing managed IT services and communications in British Columbia. We are proud to still serve this client today and since our inception, we have grown to serve a broad range of businesses throughout BC, Alberta, and California, US. United by our core values of Joy, Teamwork, Honesty,...

  • Program Manager

    4 days ago


    Langley, Canada Cheshire Homes Society of BC Full time

    **The Program Manager manages the staff, clients, and client programming, by overseeing staff training and supervision, client programming, and liaising with client’s support networks, professionals, and funding agencies. In all situations, the Program Managers trains and supervises staff to empower the clients to be as independent as possible and the...


  • Langley, Canada Walmart Canada Full time

    **Position Summary... **:Coordinate Front End operations to provide exceptional customer service, ensuring a positive shopping experience and driving customer loyalty. Ensures compliance with Company programs, while maintaining operational standards. **What you'll do...**: 1. Ensures safe work processes and emergency procedures are followed, i.e., safe...

  • Customer Care Manager

    1 month ago


    Langley, Canada Marcon Full time

    Many people (and a few pets) will spend their lives in a Marcon home, so we have to build it right, every time. Marcon is an established and trusted name in the construction community. If a project needs building, we can do it. Low-rises, high-rises, townhomes, retail centres, industrial parks-we have built them all. Over the last few years, we've been...


  • Langley, Canada Hi-Performance Distributors Full time

    The **Account Manager **is a wholesome sales person who is responsible for delivering industry leading service to drive engagement and revenue growth across defined channels. This role requires a motivated, driven individual who is excited by a challenge and is not afraid to learn. You should have excellent communication and creative problem solving skills...


  • Langley, Canada March of Dimes Canada Full time

    **Location / **Lieu: Langley,BC **Position / **Poste: WorkBC Case Manager, Customized Employment Specialist - Full Time - **Who is March of Dimes Canada?**_ - From our humble beginnings in 1951 as a group of mothers going door-to-door collecting dimes in support of polio research, March of Dimes Canada has grown into a national, multi-service not-for-profit...


  • Langley, Canada ECCO Supply™ Full time

    As the Marketing Programs Administrator at ECCO, you play a pivotal role in coordinating corporate marketing functions, programs, and communications. Your responsibilities are essential for the day-to-day operations of the Marketing department, contributing significantly to helping our customers succeed through the efficient and timely administration of our...


  • Langley, Canada Shoppers Drug Mart Pharmaprix Full time

    **Location**: 20159 88th Avenue, Bldg F, Unit 102, Langley, British Columbia, V1M 0A4 At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day. With more than 1,300 locally owned and operated stores from...


  • Langley, Canada March of Dimes Canada Full time

    **Location / **Lieu: Langley, BC **Position / **Poste: WorkBC Case Manager, Customized Employment Specialist - Full Time - **Who is March of Dimes Canada?**_ - From our humble beginnings in 1951 as a group of mothers going door-to-door collecting dimes in support of polio research, March of Dimes Canada has grown into a national, multi-service...

  • Program Coordinator

    2 weeks ago


    Langley, Canada Columbia Paramedic Academy Full time

    **Job Summary** Reporting to the Manager, Operations, the Program Coordinator is primarily responsible for providing administrative support to students and staff in our Primary Care Paramedic (PCP) and Advanced Care Paramedic (ACP) programs. **Key Responsibilities and Duties** - Coordinating student practicum placements - Coordinating student invoices and...

  • Program Coordinator

    2 weeks ago


    Langley, Canada Columbia Paramedic Academy Full time

    **Job Summary** Reporting to the Manager, Operations, the Program Coordinator is primarily responsible for providing administrative support to students and staff in our Primary Care Paramedic (PCP) and Advanced Care Paramedic (ACP) programs. **Key Responsibilities and Duties** - Coordinating student practicum placements - Coordinating student invoices and...