Case Manager Specialist

3 weeks ago

Surrey, Canada Options Community Services Full time

**We’re Hiring**

**CASE MANAGER SPECIALIST - DARI SPEAKING**
**Posting Requisition **_22536 _**Program** _BC Settlement and _
- Assistance for Humanitarian _
- & Vulnerable Newcomers _
- (BC SAF HAVN) _

**Job Types **_Regular, Full-time _**Location **_Surrey, BC _

**Hours of work **_35 hours per week _**Closing Date **_Open Until FilledOptions Community Services is a non-profit registered charity providing social services primarily in Surrey, Delta, White
Rock and Langley. We believe in helping people help themselves. We believe in collaborating with individuals, businesses,
community groups and government to create focused, effective and responsive resources for the community.

The BC SAF HAVN program offers Wraparound services to support the social and economic integration of refugee claimants
not eligible for federal settlement programs. Our services encompass all initial settlement needs, including food and
housing access, community orientation, immigration and legal process navigation, work authorization, and mental health
support. Through a holistic approach, Refugee Claimants receive the essential support required for their integration into
society.

The Case Manager Specialist will provide wraparound support to multi-barrier Refugee Claimants residents residing in
Surrey, including LGBTQ2+ and gender-diverse individuals and those with disabilities/diverse abilities (physical, mental
health, cognitive, communication, intellectual, sensory, and age-related impairments).***

**ACCOUNTABILITIES
- Conduct client Eligibility Assessment and Intake Process.
- Conduct formal needs assessments, including assessment of skills, education, experience, employment readiness,

job search skills, life skills and social skills; identify barriers, make appropriate referrals and develop best next
steps towards employment and/or community attachment.
- Maintain up-to-date information on labour Market trends and employment resources.
- Organize and facilitate labour Market-related Orientation group sessions.
- Organize, promote and facilitate information & orientation group activities on job search skills, labour market
- related resources, training opportunities and job fairs, information on workplace rights and responsibilities,
workplace safety and culture.
- Provide individualized service and other supports to enhance clients’ readiness for regular BC NSP Settlement

Services, Work BC or other Employment services in the community.
- Act as a liaison between BC SAF HAVN and Work BC services in the community, facilitating seamless access to

eligible employment services.
- Work collaboratively with the Case Manager Specialist to develop and follow up on clients to ensure that

Wraparound Settlement Plans are being followed and regularly reassessed, appropriate referrals and assistance
are provided, and the client's progress toward expected outcomes is tracked.
- Connect with mentors and potential employers, offer guidance on career goal attainment, and provide ongoing

support to clients and employers.
- Facilitate job opportunities by networking with employers, providing guidance, and supporting clients throughout

employment.
**_We are an equal opportunity employer committed to hiring a diverse workforce_** Posted: Mar-08-2024

**We’re Hiring**
- Assist clients in accessing other services by providing language, cultural interpretation, and other necessary

support.
- Develop, organize and maintain volunteer intake/assessment, registration, training, placements and referrals.
- Establish a positive rapport and working relationship with clients and engage them in activities encouraging them
- to connect to the broader community.- Establish appropriate linkages to other Service Providers to facilitate referrals and to ensure a coordinated
- support system for the client.- Provide Intake and Exit and Follow-up Interviews/Assessments related to the Outcomes Evaluation Plan and
- Report.- Record, maintain, and report client data and information through relevant Forms, Case Notes and OCMS database;
- complete all required/assigned Reports.- Maintains a solid working knowledge of the Refugee Claim process, Immigration Processes, as well as Government
- Services relevant to client populations served (Refugee Claimants and multi-barrier newcomers)- Develop program-relevant reference and resource materials as needed.
- Promote the development of inclusive communities and support/participate in community
- forums/initiatives/meetings as assigned.- Utilize marketing resources to promote activities and disseminate information consistent with BC SAF HAVN
- Marketing and Communications Plan.- Contribute to developing a Resources Reference Directory for the BC SAF HAVN program.
- Contribute to the Project Outcomes Evaluation Plan and Report
- Contribute to PQI and Strategic Directions/Goals of Immigrant Services and proactively identify areas for
- improvement, sector trends, potential partnerships, etc.- Represent OCS and

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