Delivery Specialist + Cannabis Guide

1 week ago

Durham, Canada Northern Helm Cannabis Full time

WHO WE ARE

Stylish and approachable, we are focused on the customer. Our locations provide safe, engaging, informative and discovery based experience for the recreational cannabis consumer. Our stores have a modern sense of style that serves the diverse range of discerning clientele. Whether a seasoned consumer or someone looking to try for the first time, customers enjoy our informed staff and segment-leading interactive design ensuring an experience that surpasses expectations.

WHY THIS ROLE IS IMPORTANT

Northern Helm is seeking a motivated and knowledgeable individual to join our team as a Delivery Specialist + Cannabis Guide. This role combines exceptional customer service with safe and reliable delivery. As a brand ambassador, you’ll provide an elevated, informative experience in-store and ensure timely, secure delivery of cannabis products to our customers. You will be a key player in building our community, sharing Northern Helm’s commitment to responsible cannabis use and customer education.

ABOUT YOU

You are a knowledgeable and friendly individual with a passion for cannabis and helping customers make informed choices. Your approachable nature and strong communication skills make customers feel comfortable, whether in-store or during deliveries. You take pride in providing excellent service, paying close attention to detail, and ensuring every transaction and delivery meets Northern Helm’s high standards. You understand and follow all cannabis regulations, prioritizing safety and compliance. Adaptable and proactive, you thrive in a fast-paced environment and are excited to grow with a community-focused brand.

RESPONSIBILITIES
- Customer Engagement & Cannabis Guidance_
- Welcome customers warmly and provide an exceptional experience that reflects Northern Helm’s values.
- Guide customers in their cannabis journey by offering insights on products, accessories, and responsible use.
- Confidently share product knowledge, including effects, strains, and methods of consumption, while staying updated on new trends and offerings.
- Operate our compliant POS system, handle transactions accurately, and process cash when needed.
- Assist in the organization, stocking, and display of products, maintaining a clean and inviting store atmosphere.
- Verify customer ID for age compliance, ensuring all visitors are 19+.
- Uphold all provincial and federal cannabis regulations, as well as Northern Helm’s company policies.
- Delivery Responsibilities_
- Complete timely deliveries, ensuring products arrive safely at customers’ locations.
- Verify customer identification upon delivery, ensuring compliance with legal age requirements.
- Communicate with customers to confirm delivery windows and address any potential delays.
- Keep accurate records of all deliveries, following all documentation and reporting protocols.
- Maintain the delivery vehicle in safe, clean, and operational condition, reporting any issues promptly.
- Adhere to all local and federal transportation and safety regulations related to cannabis delivery.
- Qualifications_
- Minimum 1-3 years of retail experience, or similar experience with a focus on customer service
- Valid CannSell certification
- Clean criminal record check required
- Must be comfortable working in a fast-paced, community-focused environment
- Excellent communication skills and a team-oriented mindset
- Proficient with basic math skills and POS systems
- Knowledge of cannabis products, strains, and regulations is an asset
- Must be 19+ and hold a valid driver’s license with a clean driving record
- Physical Requirements_
- Ability to stand for extended periods and handle light lifting (5-35lbs).
- Comfortable driving a vehicle for multiple deliveries in various weather conditions
- Able to perform in-store tasks related to stocking and store maintenance
- Compensation_
- Starting at $17.50/hr, opportunity for more based on experience

**Application Process**

If this role excites you, please submit your resume and a brief statement on why you’re a good fit for Northern Helm. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

**Job Types**: Full-time, Part-time

Pay: From $17.50 per hour

Expected hours: 30 - 40 per week

**Benefits**:

- Company events
- On-site parking
- Store discount

Flexible language requirement:

- French not required

Schedule:

- Day shift
- Evening shift
- Every Weekend
- Holidays
- Monday to Friday
- On call

**Experience**:

- Retail sales: 1 year (required)
- Driving: 3 years (preferred)

Licence/Certification:

- Driving Licence (required)
- Cannsell License (required)
- Police Check (required)

Work Location: On the road

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