Manager New Distribution Capabilities Partner

3 weeks ago

Dorval, Canada Air Canada Full time

**Description**

**Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.**

Air Canada has launched its new NDC (New Distribution Capabilities) program offering access to the full range of Air Canada's product and services, exclusive unique content, and a series of new features to elevate our customer experience and transform the shopping experience between our airline, agency partners, and third-party systems.

We are looking for a motivated and passionate manager to lead the implementation of various clients looking to take advantage of our NDC technology and integrate it within their tools stack.

If you are comfortable with the technical and the commercial aspects of the NDC program and willing to engage with the clients to understand the complexity of their products and business requirements delivering adaptable services and solutions, then this opportunity is for you.

**Key responsibilities**:
Project Management and Leadership
- Lead clients' implementation projects and manage projects from initiation to closure. Act as the customer facing advisor and work in collaboration with the other internal teams to secure the project delivery, within agreed timelines, budget and scope.
- Develop and execute project plans and deliverables, including risk management, issue management, and change management processes.
- Manage and communicate project dependencies and critical path items. Prepare regular status reports and communicate progress to stakeholders.
- Conduct regular status meetings with clients, stakeholders, and project team members, and provide timely updates and recommendations for corrective actions as required.
- Conduct post-implementation reviews and recommend continuous improvements.

Customer Success Management and process improvement
- Act as the Subject Matter Expert (SME) of NDC providing deep level product knowledge and lead the integration and service delivery cycle for our NDC clients.
- Understand the client requirements and identify any constraints; create strategic integration solutions working with the product and development teams.
- Collaborate with cross-functional teams, IT, client product team, and internal stakeholders to ensure client requirements are fully understood, communicated, and delivered.
- Propose and drive solutions to minimise delivery costs, reduce time-to-market, maximize revenues, and improve the quality of service to customer.
- Manage and prioritize the ongoing pipeline of new NDC clients working in collaboration with the NDC account and sales managers.
- Define, enhance, and deploy implementation documentation and publication standards of new product implementation procedures and business flows.
- Work in collaboration with product, development and operations teams to ensure that system integrations are implemented and tested effectively.
- Train clients on the NDC program and ensure they have the necessary support and resources to implement the NDC program successfully and integrate within their organisation.
- Coach and lead the NDC program delivery manager to understand their role and responsibilities aligning with the team objectives.

**Qualifications**
- Bachelor's degree in business administration, Information Technology, or a related field
- 5+ years of project management experience, preferably in the airline industry.
- Knowledge of distribution systems, XML, and web technologies is a plus.
- Excellent communication, collaboration, and leadership skills.
- Ability to manage multiple tasks and projects simultaneously.
- Strong analytical and problem-solving skills.
- Ability to work under pressure and meet tight deadlines.
- Project Management Professional (PMP) certification is a plus.

**Conditions of Employment**:
**Linguistic Requirements**

**Diversity and Inclusion**

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees' unique contributions to our company's success.

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