Assistant Manager, Retail

3 weeks ago

Toronto, Canada Toronto Blue Jays Full time

***:
**KEY ACCOUNTABILITIES**:

- Responsible for ensuring the general operations of all Jays Shop locations are carried out in the most professional, organized, and profitable manner possible.
- Ability to open and close retail locations, processing sales, balancing the POS, and complete end of day reconciliation.
- Analyze key performance indicators to maximize revenue potential including sales, average transaction value, units per transaction, conversion, among other relevant metrics.
- Responsible for having a complete understanding of all systems, products, features, and services.
- Lead the robust pre-season recruiting and training initiatives, including interviewing, hiring, onboarding, and developing and executing training materials and plans. Continued focus on recruiting, as needed, throughout the season.
- Motivate staff to engage with all fans according to _Toronto Blue Jays_ WE CARE values and retail/stadium service measures, to create a positive and welcoming experience for those who visit the ballpark.
- Ensure all fan escalations are dealt with in a prompt and respectful manner. Work closely with other game day departments to resolve matters as required.
- Provide regular feedback and guidance to Retail Leads and Retail Sales Associates. Complete employee performance reviews as required.
- Work cross-functionally with the merchandise buying and planning team to execute product features, planograms, promotions, and in-stadium retail events.
- Ensure that retail locations and associated fixtures are in good standing and are repaired and maintained as needed.
- Frequently assess product assortments and trends, inventory levels, and visual merchandising strategies and displays to maximize sales potential.
- Responsible for executing cycle counts and inventory audits as required, to maintain inventory integrity and minimize shrink levels.
- Work collaboratively with the Manager, Retail to evaluate current operating processes in place and create strategies for increasing process effectiveness.

**SKILLS AND QUALIFICATIONS**
- Two to three years of progressive leadership experience in a fast-paced retail environment, including experience managing a large team (20+) of direct and/or indirect reports.
- Post-secondary education in retail, business, or hospitality and events preferred.
- Knowledge of the game of baseball and the Toronto Blue Jays a necessity.
- Point-of-sale experience - both front-end and back-end an asset.
- Highly developed customer service and sales skills in a fast-paced and high-volume environment.
- Skilled in leading and inspiring a team, with the motivation to coach and develop Jays Shop team members.
- A team player who will establish and maintain strong relationships with internal departments and game day staff to reach desired results.
- Confident and effective communication skills - interpersonal, written, and verbal.
- Excellent organizational and time management skills. Must be able to multi-task and meet required deadlines.
- Keen attention to detail and creative frame of mind.
- Ability and willingness to work all 81 home games (evenings, weekends, and holidays) and other Rogers Centre concerts & events as required.
- Will be required to stand for long periods of time.
- Must be legally able to work in Canada.

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