Product Support Technician

3 days ago

Owen Sound, Canada MACLEAN ENGINEERING & MARKETING CO. LIMITED Full time

**POSITION TITLE**:Product Support Technician - HazPak

**LOCATION**:Owen Sound

**Reports To**:Product Engineering Manager - HazPak

MacLean Engineering is looking for a **_Product Support Technician - HazPak_** **to join our Diversified team. This is a great opportunity to be part of a growing team, focused on designing and manufacturing recycling equipment for customers in North America and Internationally.

**About the Position**: _Reporting to the Product Engineering Manager, the position is responsible for_ _current products from the Diversified Division: HazPak Line, assisting with final assembly and providing technical support to customers from the office and at the customer’s site._

Specific tasks for the Product Support Technician position include but may not be limited to:

- Travel to customer site/MacLean branches to provide direct technical support globally (primarily urban locations in North America and Europe). Time at customer site can be up to a month in duration.
- Handle customer inspections of new equipment, and follow-up to ensure the work is completed before shipment.
- Go onsite to install and commission new equipment upon delivery and provide technical assistance to contractors.
- Go onsite to troubleshoot, repair and provide recommendations to prevent them from recurring.
- Field follow-up calls on recent deliveries, provide feedback on performance, recommended spares list for new machines.
- Provide technical product training to external and internal resources.
- Assist the engineering department with root cause investigations.
- Provide technical summary reports.
- Review and analyze field commissioning reports to determine trends.
- Prepare feedback for operational improvements and/or deficiencies to Product Marketing Manager and/or Product Engineering Manager.
- Provides technical feedback to Product Marketing and Product Engineering regarding equipment performance and reliability.
- Review spare parts recommendations and assist with developing lifetime operation cost models on new equipment.
- Support manufacturing plant to build a new prototype/existing machines.
- Provide field service and training departments with maintenance and operation information on new products and updated components.

Those qualified for this position should be capable of demonstrating the following qualifications:

- Heavy Duty Equipment Mechanic (HDEM) or Mechanical Engineering Technologist or Millwright preferred.
- 1-3 years of experience working with industrial equipment preferred
- Hazardous area training/experience is preferred
- Work experience with PLCs (Allen
- Bradley) preferred
- Strong computer literacy and proficiency with MS Office
- Ability to train and transfer knowledge to others
- Strong investigation and diagnostic skills
- Very good written and verbal communication skills

We offer competitive wages and benefits including:

- Competitive base salary
- Competitive annual vacation package
- Flexible Group benefits Package
- Voluntary DPSP (Deferred Profit-Sharing Plan) and GRRSP (Group Registered Retirement Savings Plan) (Once probationary period is completed)
- Annual Bonus Plan

**About Us**:
The MacLean Way

Equipping the mining world with innovative mobile equipment solutions is _what_ we do at MacLean, but more importantly is the _why_. We aspire to be best-in-class leaders in the design, manufacturing, and support of engineered solutions that make municipal work greener, and more productive.

This brand promise is inextricably linked to our people.

We are a global, family-owned company where we treat each other, our customers, and our host communities as if they were family. This is our competitive differentiator across the board when it comes to employee development, customer relationships, and business results.

Our production facilities and branch footprint on four continents and market reach into six continents is in keeping with the scope of our ambition to develop paradigm-changing, tech-enabled mining vehicles the world over. This transformative vision requires a wide range of talent working together across the company’s manufacturing, engineering, product management, marketing, sales, aftermarket support, finance, and human resource functions.

If this sounds like you, dive in and join the MacLean innovation wave
- MacLean Engineering & Marketing Co. Limited is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (2005)._
- MacLean Engineering & Marketing Co. Limited will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs._

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