Bilingual Operations
2 weeks ago
Superior Propane is Canada’s leading and reliable propane provider. Customers have trusted the experts at Superior to fuel their homes and businesses since 1951. Customer Focus, Performance, Safety, and Winning with People are the four key values that are the foundation of everything that we do.
We are hiring an Operations Administration & Support (OAS) at our Cambridge, ON location. This is a Full-Time role and falls within our hybrid work model. Reporting to the Service Supervisor, this is cross-functional role that is responsible for utilizing standard procedures to provide a “best in class” level of customer service to all customers. The OAS works collaboratively with the Delivery, Service and Customer Experience teams through multiple systems.
RESPONSIBILITIES:
- Strive to achieve “First Call Resolution” when responding to customer inquiries and requests for information regarding their product or delivery. Ensure resolution of their question, issue or concern in a timely manner
- Act as liaison between the customer and the Service Coordinator
- Support the dispatch of work to 3rd party contractors, using preapproved compliance work plan, escalating any challenges to the Service Coordinator
- Ensure purchase orders are created according to pricing standards, and communicate discrepancies to the appropriate contact.
- Support the growth of the organization through customer onboarding and retention
- Provide clear communication to customer on safety regulations and requirements
- Assess Customer issues and provide a recommendation to resolve the problem.
- Review Regional Compliance documents and work with customer and Service Coordinator to ensure the site is compliant
- Support Service Coordinators and the Customer Experience team by acting as the primary point of contact for customer calls that are not resolved at the first contact. Ensure resolution of their question, issue or concern in a timely manner.
- Validate and review customer account information during each call to ensure compliance with privacy information guidelines, and accuracy. Update system information as required and obtain any missing information as needed.
- Ensure that any emergency or escalation has been resolved and delegated properly and that the appropriate emergency protocol has been followed.
- Other project work as assigned.
- QUALIFICATIONS: Bilingual fluency in French and English, both written and verbal is a requirement for this position
- Minimum high school diploma, preferably with relevant post-secondary education
- Two (2) years previous customer service and administration experience, preferably in a contact center environment
- Work collaboratively as a positive contributing team member, as well as independently
- Exceptional customer service skills with strong organizational skills
- Detail oriented, with accurate data entry skills to capture customer data, read and understand work orders, as well as comprehension of complicated and varying customer needs
- Able to function effectively in a fast-paced environment
- Ability to multi-task, using several computer systems at once
- Proficient in Microsoft Office products, including Outlook and Excel
- Excellent problem-solving skills
- The ability to work well under deadlines and to multitask
- Excellent verbal and written communication skills
- Excellent critical thinking and problem-solving skills
-
Bilingual National Accounts Coordinator
6 days ago
Cambridge, Canada Troy Life & Fire Safety Ltd. Full time**Troy Life & Fire Safety Ltd.** is recruiting for a **Bilingual** **National Accounts Coordinator** to join our Cambridge, ON branch. **Responsibilities**: - Assist in new account set-ups and roll out - Provide on-going customer account support and monitors general account activities from invoicing to service calls to issue tracking - Be responsible for...
-
Operation Assistant Bilingual in Mandarin
4 weeks ago
Cambridge, Canada UniUni (Uni Express Inc.) Full time**Who Are We?** UniUni is a Canadian courier for e-commerce and logistics companies that is full of energy and determination. Our team and technology elevates and streamlines fulfillment services in Canada to meet customers' demanding expectations. With tens of thousands of parcels fulfilled daily, we have established ourselves as a leader in the last mile...
-
Operations Manager
7 days ago
Cambridge, Canada AMJ Campbell Full timeAMJ Campbell KW has an **Operations Manager** **position** available in Cambridge, ON. The Operations leader is responsible for planning, organizing, and directing a diverse team of household and commercial team members in often fast-paced divisions. These divisions require a leader of considerable judgement and initiative in planning work programs and the...
-
Agent, Group Benefits Administration
6 days ago
Cambridge, Canada Cowan Insurance Group Full timeYou're excited by a **challenge**! You're passionate about **delivering outstanding customer service** in a **fast-paced environment**! You're excited about making a **difference**! If you're answer is yes, check out this **Agent, Group Benefits Administration** role at Cowan Insurance Group. **What’s the role?** Reporting to the Team Lead, the**...
-
Bilingual Accounts Receivable Specialist
2 weeks ago
Cambridge, Canada Clarion Medical Technologies Full time_Clarion Medical Technologies, a Richards Packaging company, specializes in surgical, vision and aesthetic healthcare medical devices. Some of these products include laser technologies, diagnostic tools for early disease detection and advanced imaging systems. At Clarion, we are dedicated to empowering healthcare providers with the tools and expertise to...
-
Operations Manager
1 week ago
Cambridge, Canada People Corporation Full timeWe are seeking an Operations Manager to join our team in Cambridge. You are expected to understand the People Corporation business operating model and provide strategic solutions in the development of the workflows, procedures, and processes within the Integrated Solutions service team. You will leverage your knowledge and expertise to enhance and unlock...
-
Operations Supervisor
3 weeks ago
Cambridge, Ontario, Canada FedEx Group Full timeThis is an interview position plus CEV.This is a frontline supervisor position that supports the FedEx Express (FXE) Safety Above All Culture and manages specific day-to-day sort operations and assigned Cargo Handlers (CH) staff within a station. Responsible to lead and guide employees in proper package handling, routing and recovery of potential service...
-
Benefits Specialist
6 days ago
Cambridge, Canada Cowan Insurance Group Full timeYou are a highly - **effective communicator**!You are **organized** and your **attention to detail** is outstanding! You love the idea of working in a **dynamic** and **fast paced environment**! You get satisfaction from providing solutions to clients and colleagues! If this sounds like you, then we’d love to hear from you! **What’s the ask?** The...
-
Bilingual Customer Service Representative
7 days ago
Cambridge, Canada Glen Dimplex Americas Full timeAbout Us Focused on leading the transition to a sustainable future, Glen Dimplex Americas is enhancing the moments that matter in life with a commitment to delivering the best design and efficiency in the areas of temperature control and comfort creation. With operation throughout North America the success of the Glen Dimplex Americas organization is a...
-
Cambridge, Canada Glen Dimplex Americas Full timeAbout Us Focused on leading the transition to a sustainable future, Glen Dimplex Americas is enhancing the moments that matter in life with a commitment to delivering the best design and efficiency in the areas of temperature control and comfort creation. With operation throughout North America the success of the Glen Dimplex Americas organization is a...
-
Bilingual Credit
7 days ago
Cambridge, Canada GFBunzl Full timeIf you are this individual, who is committed to professionalism, integrity and who thrives in a fast paced, transparent environment - we have a great opportunity for you! - **Responsibilities**:_ - Collections, dispute resolution, order release and credit investigations for a broad spectrum of customers. - Contact customers to secure payment, follow up on...
-
Tanker Driver/operator
2 weeks ago
Cambridge, Canada Sika Corporation Full timeSika Canada is a wholly owned subsidiary of the Sika Group. The company develops and manufactures special construction products for the building and civil engineering sectors, which include concrete repair, protection and structural reinforcement, sealing and bonding, waterproofing, concrete admixtures and additives (ready-mixed concrete, precast concrete,...
-
Regional Operations Manager
1 week ago
Cambridge, Canada Mini Mall Storage Properties Full timeEstablished in 2020, Mini Mall Storage Properties has been successfully acquiring storage facilities throughout North America with rapid expansion in the United States. We have a team of talented and diverse self-storage experts who span across 15 states and 7 provinces to support and manage our rapid growth across North America. With over 37,000 units and...
-
Events Operations Manager
5 days ago
Cambridge, Canada Opportunity Bridal Full timeOpportunity Bridal is a ‘one-day only’ pop-up bridal retailer based out of Cambridge, Ontario. Our one-day bridal gown sales events are hosted at hotels and other venues throughout Canada. We are looking for positive, energetic individuals to join our team. If you enjoy working within the bridal event industry, directly with brides and bridal parties...
-
Events Operations Manager
1 week ago
Cambridge, Canada Opportunity Bridal Full timeOpportunity Bridal is a ‘one-day only’ pop-up bridal retailer based out of Cambridge, Ontario. Our one-day bridal gown sales events are hosted at hotels and other venues throughout Canada. We are looking for positive, energetic individuals to join our team. If you enjoy working within the bridal event industry, directly with brides and bridal parties...
-
Warehouse Operations Manager
18 hours ago
Cambridge, Ontario, Canada Penske Truck Leasing Full timeJob Overview:Penske Logistics is committed to delivering powerful business results for market-leading companies. As a Shift Supervisor, you will play a critical role in achieving this goal by ensuring the smooth operation of our warehouse management system.Main Responsibilities:People:• Communicate daily work assignments to all shift associates•...
-
Bilingual Field Service Team Lead
7 days ago
Cambridge, Canada Mazak Corporation Canada Full timeMazak is the global leader in the design and manufacture of highly productive CNC machine tools and automation systems, including turning centers, vertical and horizontal machining centers, Multi-Tasking solutions, 5-axis machining centers and PALLETECH manufacturing systems. Committed to innovative product development, advanced manufacturing technologies...
-
Customer Operations Leader
5 days ago
Cambridge, Canada Indigo Books & Music Full time**Company Description** Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 170 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores,...
-
Assistant Events Operations Manager
4 weeks ago
Cambridge, Canada Opportunity Bridal Full timeOpportunity Bridal is a ‘one-day only’ pop-up bridal retailer based out of Cambridge, Ontario. Our one-day bridal gown sales events are hosted at hotels and other venues throughout Canada. We are looking for positive, energetic individuals to join our team. If you enjoy working within the bridal event industry, directly with brides and bridal parties...
-
Assistant Events Operations Manager
3 weeks ago
Cambridge, Canada Opportunity Bridal Full timeOpportunity Bridal is a ‘one-day only’ pop-up bridal retailer based out of Cambridge, Ontario. Our one-day bridal gown sales events are hosted at hotels and other venues throughout Canada. We are looking for positive, energetic individuals to join our team. If you enjoy working within the bridal event industry, directly with brides and bridal parties...