Technical Project Specialist

1 month ago

Dorval, Canada Applied Software Technology Full time

Dorval, QC, Canada
- Technical
- 1364

**Job Description**:
**About Graitec Group**
Founded in 1986, Graitec is a global leading Building Information Modeling (BIM) provider helping its architectural, engineering, construction, and manufacturing customers to CREATE, SIMULATE, FABRICATE all the data of their projects.

The company is driving growth through 3 highly complementary activities:

- Value Added Reseller of Autodesk solutions
- Software Editor of a suite of products complementary to Autodesk solutions for the construction industry
- Services since Graitec is providing training, consulting, and support on top of the products with a consistent focus on customer satisfaction.

**About the Team Hiring**
Experts & Talents from all over the world.

Our team is made of more than 700 outstanding talents, distributed across our 50 offices in 14 different countries, enabling us to meet our customer needs around the globe.

The team is known for its accountability, agility and customer centricity as well as indeed for its ambition for both business growth & for sure impactful innovations with more than 25% of our teams in Research & Development.

Strengthening our international leadership position.
- We are honored to serve more than 270 000 customers worldwide to achieve more thanks to our technologies and we are one of the largest Autodesk Partner worldwide. Thanks to its organic growth and to numerous acquisitions in Europe and North America, Graitec is experiencing exponential international growth: $300 million in revenue.
- Our ambition is to double our business in the coming few years as we just did in the last 4 years thanks to both organic growth & acquisition. This is why we are investing heavily on our upcoming transformation & reinforcing ongoing our teams globally.

**Overview**

The Technical Project Specialist is a role that covers several areas within the business. These include presales, post-sales, and project support. Presales will include working with our customers to ensure they have the best solution for them. This will include the demonstration of the products and developing a training plan for a successful implementation.

Post-sales will include training at all levels, from fundamentals through to project delivery/support. Part of the role will be to work with the salesperson to build a training plan that will complement the individual’s needs.

**Key Responsibilities**:
Training Services Including:

- Delivering Graitec IP Training Courses to clients in-house or onsite
- Preparing and delivering Bespoke Training Courses to clients in-house or onsite
- Conducting post-Training Course customer reviews
- Assisting with Training administration duties e.g., Customer Evaluations, Courseware, Training Certificates
- Consulting Services Including:

- Working with sales team and customer in developing customer implementation plan and helping customers adopt the new technologies
- Implementing Strucsoft Solutions to customers
- Project Management of large implementations from handover to closeout
- Run pre-implementation workshops
- Working with the sales team to run project closeout meetings
- Working with the customer on high level project-based consultancy
- Developing supporting documentation including Data Standards & Post implementation documents

Pre-Sales Support Including:

- Advising clients on issues relating to the choice and use of appropriate software, including specification of appropriate system platforms.
- Providing practical demonstrations of the use of BIM software related to client needs
- Delivering presentations on BIM software at customer meetings and events
- Providing technical assistance to sales staff during the pre-sales stage of client negotiations

Post-Sales Support Including:

- Advising clients on technical issues relating to the implementation and use of their design software
- Liaising with suppliers where necessary to research and identify solutions to client issues
- On the job project, related consultancy services

General Company Duties Including:

- Researching and providing technical advice to company management on new product opportunities
- Assisting the Sales and Marketing staff with business development matters
- Working with the R&D team - regular feedback on the Graitec product

**Responsibilities**

Must have:

- Extensive experience in AEC products such as Revit and a minimum of two years in a similar position
- A good understanding of the ‘BIM’ process in the built environment
- A good understanding of the construction industry
- Nice to have:

- Worked in a BIM Manager role or assisted in one.
- An appreciation for other disciplines, and how they work collaboratively on projects
- An understanding of CDE’s

**Qualifications**
- A recognized construction qualification and/or a recognized Autodesk professional exam
- Ability to speak fluent English in addition to your native language
- A full driving license as this role will require tra

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