Solutions Technical Specialist

2 weeks ago

Dorval, Canada Applied Software Technology Full time

Dorval, QC, Canada
- Technical
- 1347

**Job Description**:
**About Graitec Group**

Founded in 1986, Graitec is a global leading Building Information Modeling (BIM) provider helping its architectural, engineering, construction and manufacturing customers to CREATE, SIMULATE, FABRICATE all the data of their projects.

The company is driving growth through 3 highly complementary activities:

- Value Added Reseller of Autodesk solutions
- Software Editor of a suite of products complementary to Autodesk solutions for the construction industry
- Services since Graitec is providing training, consulting and support on top of the products with a consistent focus on customer satisfaction.

**About the Team Hiring**

Experts & Talents from all over the world.

Our team is made of more than 700 outstanding talents, distributed across our 50 offices in 14 different countries, enabling us to meet our customer needs around the globe.

The team is known for its accountability, agility and customer centricity as well as indeed for its ambition for both business growth & for sure impactful innovations with more than 25% of our teams in Research & Development.

Strengthening our international leadership position.
- We are honored to serve more than 270 000 customers worldwide to achieve more thanks to our technologies and we are one of the largest Autodesk Partner worldwide. Thanks to its organic growth and to numerous acquisitions in Europe and North America, Graitec is experiencing exponential international growth: $300 million in revenue.
- Our ambition is to double our business in the coming few years as we just did in the last 4 years thanks to both organic growth & acquisition. This is why we are investing heavily on our upcoming transformation & reinforcing ongoing our teams globally.

**Overview**

The role of the Solutions Technical Specialist has a focus on both the presales and post-sales part of the product line business. The role is predominantly a customer focused role with three main areas of involvement:

- Approx. 40% pre-sales support (demonstrations, early discussions, product meetings)
- Approx. 40% post-sales support (training, consultancy, support)
- Approx. 20% Product development (supporting the development team, developing documentation, video’s, whitepapers etc.)

**Key Responsibilities***:
**Pre-Sales Support**:

- Running demonstrations and interactive discussions with the customer and prospects
- Scoping out the requirements and providing a technical proposal for the customer
- Working closely with the customer to provide “best in class” advice
- Configuring the customer workflows and advising on best practice
- Support the solution lines sales

**Post-Sales Support**:

- Working with the customer on providing a training/development program for a successful implementation
- Run all levels of training and consultancy based around standard material and real-world projects
- Working with the customer on their implementation
- Ongoing support with the customers

**Product Development**:

- Supporting the development team on functionality, and future requests
- Becoming the go to person for the customer to feedback issues, wishlist functionality, and good news
- Working with the country manager or solution lines sales rep on case studies
- Developing localised training material, competitor comparisons, white papers, and webinars

**Key Success Indicators**:

- Collaborate and work efficiently with the solution line sales rep in your geographical region to help drive awareness and promote StrucSoft
- Help win new business through demonstrations / prospect discussions
- Nurture current customers with the aim to add additional licenses
- Nurture current customers to renew
- Help the solution lines sales rep run quarterly webinars
- Ensure accurate data is entered into our Microsoft Dynamics CRM system when dealing on support cases
- Contribute to marketing activity (creating social media or technical blog posts monthly) - validated by Marketing according to corporate guidelines
- Active participation and contribution into our global StrucSoft Solution community
- Work with the Global technical enablement manager to help improve processes and documentation

**Responsibilities**
- Worked with or familiar with StrucSoft
- 2+ years of Revit drafting experience
- Comfortable in a Pre and Post sales environment
- A relevant qualification in your field of expertise
- Understands capturing customer workflow
- Requirements and documenting
- Previous experience of configuration workflow systems

**Nice to have**:

- Confident dealing with C-level and key decision makers
- Experience using CRM systems including MS Dynamics
- Knowledge in BIM & BIM Processes
- Sold workflow-based systems (ERP, MRP, EDMS, CRM, CDE)

**Qualifications**
- Driver’s License as this role will require travelling
- Excellent interpersonal skills, including face-to-face, telephone and written communication skills
- Professionalism,

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