ERP Business Analyst

7 days ago

Toronto, Canada Maxxit Systems Inc Full time

**WHO WE ARE**

Maxxit Systems Inc. works closely with architects and contractors to translate design intent into beautiful, durable, easy-to-install architectural components for commercial and retail projects across North America. With manufacturing facilities in Toronto Ontario, Maxxit specializes in design assist, project management, and fabrication of innovative interior and exterior architectural solutions.

**ABOUT THIS OPPORTUNITY**

The ERP Business Analyst & Support Specialist is responsible for providing technical support for the company's IT infrastructure, including managing hardware, software, and networks, as well as assisting in the setup, implementation, and rollout of the company's ERP system. This role requires a blend of hands-on IT expertise and an understanding of ERP & Business Process Analysis to ensure seamless technology support and system integration.

**KEY ACCOUNTABILITIES**

**Business Process Analysis**
- Align ERP functionalities with business needs across key departments (e.g., Finance, Procurement, Inventory, HR, Supply Chain, Manufacturing).
- Identify gaps between existing processes and ERP capabilities and recommend solutions or customizations to address them.
- Document functional specifications and collaborate with developers to translate them into technical solutions.
- Validate and test ERP system configurations to ensure they meet business requirements.
- Develop and execute change management plans to facilitate smooth ERP adoption and transition.

**ERP Implementation Duties**:

- Collaborate with internal stakeholders and external vendors to ensure a successful ERP system implementation.
- Assist in data migration, system configuration, and testing during the ERP rollout process.
- Train employees on using the ERP system effectively and address end-user questions.
- Monitor ERP system performance and provide ongoing support and troubleshooting post-implementation.
- Document workflows, system configurations, and troubleshooting guides for ERP and IT processes.

**IT Support Duties**:

- Install, configure, and maintain company computers, laptops, printers, and other hardware.
- Troubleshoot hardware, software, and network issues, providing prompt support to employees.
- Manage user accounts, permissions, and access in line with company policies.
- Maintain the security and functionality of the IT infrastructure, including regular updates and backups.
- Assist with onboarding new employees by setting up IT equipment and providing training.

**REQUIREMENTS**
- Bachelor’s degree in information technology, Computer Science, or a related field (or equivalent experience).
- Proven experience in IT support roles and familiarity with ERP systems.
- Strong knowledge of networking, hardware setup, and troubleshooting.
- Hands-on experience with ERP implementation (e.g., SAP, Oracle, Microsoft Dynamics, NetSuite).
- Excellent problem-solving and communication skills.
- Certification in IT support (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator).
- Experience with ERP project management methodologies.
- Ability to manage multiple tasks and prioritize effectively.

**INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT**

We appreciate your interest in working with us; however, only those applicants selected for interviews will be contacted.

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