Operations Manager

2 months ago

St Albert, Canada Advantage Sport Medicine & Physiotherapy Full time

Job Tile: Operational Manager - Advantage Sport Medicine & Physiotherapy Clinic

About Us: Advantage Sport Medicine & Physiotherapy Clinic is a leading healthcare facility dedicated to providing high-quality sports medicine and physiotherapy services to our community. We are committed to helping individuals of all ages and fitness levels recover from injuries, improve their physical well-being, and achieve their athletic goals.

Job Summary: We are seeking a dynamic and results-driven Operational Manager to join our team. As an Operational Manager at Advantage Sport Medicine & Physiotherapy Clinic, you will play a crucial role in optimizing our clinic's operations, ensuring exceptional patient care, fostering a collaborative and motivated team environment, and overseeing marketing efforts with a strong focus on ROI.

Key Responsibilities
- Oversee day-to-day clinic operations, including staff scheduling, patient flow, and resource allocation.
- Collaborate with clinical teams to ensure a seamless patient experience from appointment scheduling to post-treatment follow-up.
- Develop and implement operational policies and procedures to enhance efficiency and compliance.
- Manage and mentor clinic staff, fostering a culture of excellence, teamwork, and professional growth.
- Monitor and improve key performance indicators, such as patient satisfaction, clinic revenue, and staff productivity.
- Liaise with external partners, such as insurance companies and referring physicians, to maintain strong relationships and ensure smooth referral processes.
- Budget management and financial oversight to achieve clinic goals.
- Lead and participate in continuous quality improvement initiatives.
- Develop and execute marketing strategies with a focus on ROI, including digital marketing campaigns, community outreach, and patient engagement initiatives.

**Qualifications**:

- Bachelor's degree Business Management, or related field.
- Minimum of 3 years of experience in healthcare or clinic management, with a proven track record of success.
- Strong leadership and team-building skills.
- Exceptional problem-solving and decision-making abilities.
- Excellent interpersonal and communication skills.
- Proficient in healthcare management software and MS Office suite.
- Knowledge of healthcare regulations and compliance.
- Passion for healthcare and a commitment to patient-centered care.
- Demonstrated experience in marketing strategies and measuring ROI.

**What We Offer**:

- Competitive salary and performance-based bonuses.
- Benefits package, including health and dental.
- Opportunities for professional development and advancement.
- A supportive and collaborative work environment.
- The chance to make a meaningful impact on patients' lives and our community's well-being.

If you are a dedicated healthcare professional with a passion for operational excellence and marketing expertise with a focus on ROI, and want to be part of a dynamic team, we encourage you to apply.

**Salary**: $60,000.00-$80,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Flexible schedule
- On-site gym
- On-site parking
- Paid time off

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus pay

Ability to commute/relocate:

- St. Albert, AB T8N 6W2: reliably commute or plan to relocate before starting work (required)

**Education**:

- Bachelor's Degree (required)

Work Location: In person

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