Resort Manager

**RESORT MANAGER -**
**Pioneer Point, Lakefield, ON**

With community and collaboration at our core, working at Parkbridge is not just a job—it’s an experience

We strive to embody our corporate values of Community, Authenticity, Respect, and Excellence in our relationships with colleagues, customers, and business partners and are looking for individuals with focus, ambition, and drive to join our team.

**What’s in it for you**:

- A career opportunity with a national company that is on the leading edge of the industry
- A chance to learn, and work in a unique and growing market, unlike any other
- Enjoy the pride of going to work each day in a beautiful community that you enhance daily

**What you’ll be doing**:
Our Resort Managers aid in operations, staffing, budgeting and planning at one of our picturesque RV and Campground properties. They are ambassadors of the Parkbridge brand, and the heart of our communities.

This is a year-round position. The major areas of responsibilities include: creating and managing the annual operating and capital improvements budgets, personnel management, resident relations, retailer relations, community enhancement, and other related property management duties.

Your job is to keep our customers smiling and facilitate a space that they can unwind. You will hire, train and mentor seasonal staff to support this objective. The lifestyle of a Resort Manager is fulfilling, dynamic and busy.

During the winter months, your focus will switch from “reactive” to “proactive”. You’ll have an opportunity to catch up on outstanding projects. You’ll plan for the upcoming “green” season and you will be able to participate in various training sessions provided by Parkbridge.

**What you bring to the table**:
You have solid management experience in the hospitality or hotel industry.

You have excellent interpersonal skills, and can communicate with people at all levels. You are proficient in Word, Excel, and Outlook. You understand the financials of a business, and have success in creating and managing budgets.

You thrive on change, and problem-solving, and love to be challenged.

**What you will be doing**:

- Customer Relations _
- Train staff on how to effectively deliver exceptional customer service
- Build solid brand recognition for the property based on delivery of service
- Ensure safe and enjoyable environment for guests and employees
- Weekly “walk the property” tours
- Ensure customer complaints are dealt with quickly and in person
- Work with functional areas including (HR, H&S, Finance, IT, etc.).
- Personnel Management _
- Hire, train and develop/mentor property staff
- Build an effective team around the resort staff (R&M, Admin, etc.)
- Hire, train and supervise staff as required
- Ensure all staff members understand resort goals, standards and policies and comply with company policies and procedures
- Schedule and monitor shift-coverage based on business needs
- Resort Operations & Administration_
- Promote a business environment that is customer friendly
- Be a positive role model for staff
- Lead by example in a team-based work environment
- “Think like an investor” by promoting a work environment that reinforces operational effectiveness and operation efficiency to assure continued profitability
- Hire staff who will enhance the customer’s experience and the positive image of the resort
- Support management and fully implement its policies and procedures
- Regularly attend regional meetings
- Promote and maintain a positive working relationship with all resort business partners
- Handling all outgoing and incoming mail, courier packages and registered mail as required
- Coding of invoices, expense claims, petty cash
- Preparing, administering and monitoring excel spreadsheets for utilities tracking
- Financial_
- Preparation of annual resort budget
- Coding of invoices, expense claims, petty cash
- Ensure all financial transactions are properly recorded and tracked
- Ensure employee timekeeping and payroll activities are properly executed
- Produce all invoices for clients
- Ensure information/reports provided to management are timely, accurate and on-target
- Procure goods and services according to protocols established by management
- Health and Safety_
- Ensure all resort activities are conducted in a safe and environmentally responsible manner
- Ensure that all resort facilities are maintained in safe condition
- Immediately notify management when resort operations are unsafe and/or beyond normal repair
- Ensure all employees are aware of the resort’s safety procedures and are proficient in the use of its safety equipment

**NOTE: Due to the nature of this role, it is a job requirement to work weekends /holidays during our “green season”. During the winter months, weekend work is generally not a requirement.**

**APPLICATION INFORMATION**:
Please note that applicants must be able to successfully pass a pre-employment crimin