Product Support Specialist

5 months ago

Toronto, Canada Versapay Full time

**About Versapay \uD83D\uDE80**

Versapay is the leader in Collaborative Accounts Receivable. The Versapay Collaborative AR Network is the first solution that empowers the genius of teams by bridging the gap between suppliers and buyers through a shared, digital experience. Versapay’s accounts receivable (AR) automation solutions and next-generation B2B payments network make billing and payments easier for enterprises, increasing efficiencies, accelerating cash flow, and dramatically improving the customer experience.

Founded in 2006, the company has grown into a global network of 9,000+ clients and 1,000,000+ users handling 40+ million new invoices and driving $60+ billion in global payment volume annually.

Versapay goes beyond traditional AR automation to deliver customer-driven experiences. The results? Versapay’s clients benefit from improved payment times and stronger customer relationships with an over 80% portal adoption rate.

Owned by Great Hill Partners, Versapay is based in Toronto with offices in Atlanta and Miami.

Think you might be the next Veep to join? Read on

**Our Values**
- ️ We obsess over our customers.
- ️ We help each other.
- ️ We embrace diversity.
- ️ We find better ways.
- ️ We get things done.
- ️ We own it.

**Here’s how you’ll make a huge impact here - and on your career**:
Our product helps to manage a mission-critical function to companies - AR, payments, cash app and cash flow (and much more). So you’ll be on a growing team that’s critical in delivering that for them and providing an exceptional experience to both our customers as well as interacting and servicing their end-users.

Versapay is looking for a highly motivated individual to join our growing team as a Customer Support Specialist for a 12-month contract role. As the face of Versapay, you will be responsible for serving as the go-to for questions about our products with customers, diagnosing business or technical problems, and proposing data-driven solutions to help them adopt our products.

**What you'll do**:

- ** Be the face of Versapay**: Serve as the go-to for questions about our products with customers by remaining calm under pressure, maintaining open communication channels and creating visibility internally when required.
- ** Solve problems**:Support customers every day to diagnose business or technical problems, propose data-driven solutions and help them adopt our products. Track support case activity in an automated support portal.
- ** Track and Troubleshoot**:Troubleshoot the full-suite of products and payment-based transactions including third party payment processors and gateways. Trace transactions within Versapay systems to identify point of failure and handle remediation activities.
- ** Enable Others**: Collaborate with support teams from Versapay ecosystem partners, provide technical expertise on client escalation calls, and help produce customer facing knowledgebase content.

**What you'll bring to the team**:

- ** Customer obsession**: Resolute focus on needs of the customer above all. Views problems through the customer’s lens first, basing decisions and prioritization around their needs.
- ** Follow through**: High motivation, bias to action and strong prioritization. Can work independently to bring all assigned work to completion with speed and accuracy.
- ** Agility**:Highly adaptive in the face of ambiguous and complex problems, taking a flexible and open-minded approach to new challenges. Able to seamlessly alternate between various tasks and roll with the punches when things change.
- ** Curiosity**:Driven to understand how things work, seek out sources of information and pick things up quickly. Able to dig deep and seek to understand the “why” with an eye on delivering stellar customer service and experience.
- ** Collaboration**:Assertive with humility—able to lead change in a positive way. Takes pride in maintaining high standards for verbal and written communication, and always professional under pressure whether engaging with clients or colleagues.
- Payments Experience: Minimum 2-3 years of Payments and/or related industry experience.

LI-Remote

**All of our Veeps live out our core values**:
We look for excellence: individuals that are better than we are and not only meet our values but bring value to our teams.

We are committed to providing an environment that is inclusive and accessible. Versapay is an equal opportunity employer and considers all applicants for employment without discrimination. Please let us know if accommodation for the recruitment/interview process is required and we will work with you to make sure your needs are addressed.

  • Product Support Specialist

    6 months ago

    Toronto, Canada Viv Technologies Inc. Full time

    **Product Support Specialist** **Viv Technologies** At Viv Technologies, we’re passionate about the power of digital transformation done right. That means continuously improving our home care software platform, built specifically for multi-site home care operators. We’re proud to support some of North America’s biggest home care operators. Together,...

  • Support Worker

    1 week ago

    Toronto, Canada Elite Specialist Group Full time

    Elite Specialist Group is a dynamic organization that deals with Accident Benefit claim assessments, medical devices, in-home care, treatment, and therapy for patients who have been in motor vehicle accidents. We are looking for highly motivated and passionate Personal Support Workers for our clients in Toronto. You will be required to assist with daily...

  • Product Technology Business Development Specialist

    1 week ago

    Toronto, Canada Product And Technology Full time

    About the OpportunityThe Product and Technology Business Analyst will be responsible for analyzing technical products and processes for the Supply pillar, including support for initiatives across Corporate Traveller, FCM, and Leisure brands.This role involves analyzing complex integrated platforms and their associated technical and business processes...

  • Technical Support Product Specialist

    6 months ago

    Toronto, Canada Apex Time Solutions Full time

    Position Summary: We are currently looking for a Technical Support Product Specialist. This person will be directly responsible for the successful delivery and support of the product encompassing industries throughout a specific region. The Product Specialist will play a critical role in providing technical assistance for our customer base. As a...

  • Senior Production Support Specialist

    4 weeks ago

    Toronto, Ontario, Canada CB Canada Full time

    Senior Production Support SpecialistCB Canada is seeking a highly skilled Senior Production Support Specialist to join our team. The successful candidate will be responsible for providing technical support to our Energy Business applications, working closely with the ETRM systems, and leveraging their database and SQL skills to ensure seamless...

  • Project Accounting Specialist

    1 week ago

    Toronto, Ontario, Canada Hays Specialist Recruitment Full time $40 - $45

    Hays Specialist Recruitment is seeking a highly skilled Project Accounting Specialist to join their team on a contract basis, with the potential for conversion to a permanent position. The ideal candidate will have experience in project accounting and a strong understanding of financial reporting requirements.About the RoleAs a Project Accounting Specialist,...

  • Technical Product Support Specialist

    6 months ago

    Toronto, Canada Voiceflow Full time

    **About the Team** To support our rapid growth, we are looking for a Technical Product & Customer Support Specialist. As part of our growing Technical Product Support team, you'll spend most of your time interacting directly with our Enterprise customers & userbase and ensuring that they achieve success with our platform. As a founding member of the...

  • Product Support Specialist

    6 months ago

    Toronto, Canada Fidelity Investments Full time

    Description Who We Are At Fidelity, we’ve been helping Canadian investors build better financial futures for over 35 years. We offer individuals and institutions a range of trusted investment portfolios and services - and we’re constantly seeking to find new and better ways to help our clients. As a privately owned company, we boldly embrace...

  • ETL Production Support Specialist

    2 months ago

    Toronto, Ontario, Canada Tata Consultancy Services Full time

    About the Role:Tata Consultancy Services is a leading IT services, consulting, and business solutions organization that has been partnering with many of the world's largest businesses in their transformation journeys for over 55 years. Our consulting-led, cognitive powered portfolio of business, technology, and engineering services and solutions is delivered...

  • Product Support Specialist

    6 months ago

    Toronto, Canada Fidelity Investments Full time

    Job Description Who We Are At Fidelity, we’ve been helping Canadian investors build better financial futures for over 35 years. We offer individuals and institutions a range of trusted investment portfolios and services - and we’re constantly seeking to find new and better ways to help our clients. As a privately owned company, we boldly embrace...

  • Product Support Specialist

    4 weeks ago

    Toronto, Canada CanDeal Full time

    JOB PURPOSEReporting to the Manager, Client Services and Operations, the Product Support Specialist provides institutional client and dealer support by understanding what is important to marketplace participants, troubleshooting, and resolving problems for all of CanDeal’s company-supported applications in a timely manner. This role also maintains and...

  • Product Support Specialist

    4 weeks ago

    Toronto, Canada CanDeal Full time

    JOB PURPOSE Reporting to the Manager, Client Services and Operations, the Product Support Specialist provides institutional client and dealer support by understanding what is important to marketplace participants, troubleshooting, and resolving problems for all of CanDeal’s company-supported applications in a timely manner. This role also maintains and...

  • Product Support Specialist

    4 weeks ago

    Toronto, Canada CanDeal Full time

    JOB PURPOSEReporting to the Manager, Client Services and Operations, the Product Support Specialist provides institutional client and dealer support by understanding what is important to marketplace participants, troubleshooting, and resolving problems for all of CanDeal’s company-supported applications in a timely manner. This role also maintains and...

  • Java Production Support Specialist

    4 weeks ago

    Toronto, Ontario, Canada Capgemini Full time

    At Capgemini, we're seeking a skilled Software Engineer to join our team in Toronto, ON. As a Java Production Support Specialist, you'll play a critical role in ensuring the smooth operation of our client-facing applications.This is a Full-time (FTE) position offering a competitive salary and benefits package.About the RoleWe require at least 5+ years'...

  • Production Support Specialist

    4 weeks ago

    Toronto, Ontario, Canada WestRock Full time

    Company Overview:Smurfit Westrock, a global leader in sustainable paper and packaging solutions, is seeking a skilled Production Support Specialist to join their team. With a strong focus on innovation and sustainability, the company values integrity, respect, accountability, and excellence.Compensation:The salary for this role is estimated at $21.47 per...

  • Net Production Support

    4 days ago

    Toronto, Canada Epsilon Solutions Ltd Full time

    Job Title:.NET Production Support Location: Toronto, ON (Hybrid) Contract **Job Description**: We are seeking a skilled and motivated.NET Production Support specialist to join our dynamic team in Toronto. This hybrid role offers the flexibility of working both remotely and on-site, ensuring a balanced work-life experience. Key Responsibilities: -...

  • Product Support Specialist

    3 weeks ago

    Toronto, Canada CanDeal Full time

    Why join the CanDeal Team?CanDeal is a leading provider of electronic marketplaces and data services for Canadian dollar debt securities and derivatives. Its Markets Division, provides access to a deep pool of liquidity for Canadian government, agency, provincial and corporate bonds, as well as money market instruments and interest rate swaps. CanDeal...

  • Product Support Specialist Lead

    4 weeks ago

    Toronto, Ontario, Canada Apex Time Solutions Full time

    Company Overview:We are Apex Time Solutions, a leading provider of innovative solutions. Our team is dedicated to delivering exceptional support and services to our clients.Estimated Salary Range:$80,000 - $110,000 per yearJob Description:We are seeking a skilled Technical Support Product Specialist to join our Production Implementation and Support Group. As...

  • Customer Support Specialist

    4 weeks ago

    Toronto, Ontario, Canada Equest Full time

    About UsEquest, a leading provider of innovative software solutions, seeks a skilled Customer Support Specialist to join our Product Support team. Our mission is to deliver exceptional service to customers while driving business growth through strategic support initiatives.Job Summary:The Customer Support Specialist will provide frontline health product...

  • Product Support Specialist Lead

    4 weeks ago

    Toronto, Ontario, Canada Apex Time Solutions Full time

    Job Description:We are seeking a Product Support Specialist Lead to join our team at Apex Time Solutions. In this role, you will play a critical part in delivering and supporting products across various industries within a specific region.This position involves providing technical assistance to customers through email, phone interactions, and face-to-face...