Technical Support Product Specialist
6 months ago
Position Summary:
We are currently looking for a Technical Support Product Specialist. This person will be directly responsible for the successful delivery and support of the product encompassing industries throughout a specific region. The Product Specialist will play a critical role in providing technical assistance for our customer base. As a member of Production Implementation and Support Group, you will provide real-time support through email and phone interactions and via face-to face with customers and by using internal incident tracking system. The fundamental goal of this position is to help our customers achieve success using our products. The job involves implementation, handling and resolving complex technical queries and issues in the areas of product functionality of the products’ architecture.
General responsibilities include:
Act as a Subject Matter Expert including the ability to understand existing processes, clarify and define problems, recommend and deliver solutions. Provide guidance by assessing key strategic process improvements and executing system changes to support these initiatives. Rely on broad experiences in business to business (B2B) to generate conceptual design, prototype alternatives, author functional specifications, and work closely with functional users to implement. Ensure business requirements and technical direction is consistent with design across all business units. Team oriented role involving cross-functional teamwork with Development, Sales and Quality Control.
Technical Requirements and Experience
-
Technical Product Support Specialist
6 months ago
Toronto, Canada Voiceflow Full time**About the Team** To support our rapid growth, we are looking for a Technical Product & Customer Support Specialist. As part of our growing Technical Product Support team, you'll spend most of your time interacting directly with our Enterprise customers & userbase and ensuring that they achieve success with our platform. As a founding member of the...
-
Technical Support Advisor
4 weeks ago
Toronto, Canada Ada Support Full timeToronto, Ontario & Vancouver, British Columbia At Ada our mission is to make customer service **extraordinary** for everyone and our vision is a world where every customer interaction is resolved by AI. Ada is an AI-powered **customer service automation** platform that makes it easy for businesses to automatically resolve the greatest number of customer...
-
Technical Product Specialist
6 months ago
Toronto, Canada Amphenol TCS Full time**Position**: Technical Product Specialist** **Location**: Toronto, Canada** Amphenol High Speed Products Group is the market leader for high speed, high bandwidth electrical connectors for the Telecom/Datacom market (Mobile Networks, Storage, Servers, Routers, Switches, etc.). Our products help to enable the electronics revolution and remain a key enabler...
-
Technical Support Specialist
1 month ago
Toronto, Canada Randstad Canada Full timeDo you have a passion for Technical Support? We’re looking for individuals to join our client on Toronto as a Technical Support SpecialistWe're looking for individuals with high energy and a focus towards customers.As a Technical Support Specialist, you would be providing customer service to clients with ordering, warranty creation, returns, and other...
-
Technical Support Specialist
2 weeks ago
Toronto, Canada Randstad Canada Full timeDo you have a passion for Technical Support? We’re looking for individuals to join our client on Toronto as a Technical Support SpecialistWe're looking for individuals with high energy and a focus towards customers.As a Technical Support Specialist, you would be providing customer service to clients with ordering, warranty creation, returns, and other...
-
Technical Product Specialist
5 months ago
Toronto, Canada Eaton Full timeEaton’s ES AMER PCS CA division is currently seeking a Technical Product Specialist. This role is located out of Toronto. The Technical Product Specialist is responsible for providing timely and accurate drawings, materials information, engineering, pre and post shipment product support during the approval drawing process to ensure all necessary is being...
-
Toronto, Canada OnX Full timeJob SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at OnX. This role is responsible for providing exceptional customer service and technical support for all business products supported out of our operations center.About the RoleServe as an escalation point for internal and external customers, addressing incidents,...
-
Product Support Specialist
6 months ago
Toronto, Canada Viv Technologies Inc. Full time**Product Support Specialist** **Viv Technologies** At Viv Technologies, we’re passionate about the power of digital transformation done right. That means continuously improving our home care software platform, built specifically for multi-site home care operators. We’re proud to support some of North America’s biggest home care operators. Together,...
-
Technical Support Specialist
1 week ago
Toronto, Ontario, Canada Abandi Tech Ltd Full timeWe are a rapidly growing IT company providing innovative solutions in the field of software development. Our office is located in Toronto, Canada.Our team is seeking an energetic and responsible Technical Support Specialist to join our ranks.Job DescriptionMain Responsibilities:Provide exceptional customer support via phone, email, and online chat regarding...
-
Technical Support Specialist
5 months ago
Toronto, Canada Cohere Full time**Who are we?** - Our mission is to scale intelligence to serve humanity. We’re training and deploying frontier models for developers and enterprises who are building AI systems to power magical experiences like content generation, semantic search, RAG, and agents. We believe that our work is instrumental to the widespread adoption of AI. We obsess over...
-
IT Technical Support Specialist
2 weeks ago
Toronto, Ontario, Canada Kinectrics Full timeKinectrics is a leading company in the energy and utility industry, consistently ranked as one of the best places to work. We take pride in our purpose-driven and people-centric culture, where innovation and growth thrive.To support our rapidly expanding operations, we are seeking an IT Technical Support Specialist to join our team at 800 Kipling Avenue,...
-
Technical Support Specialist
3 weeks ago
Toronto, Ontario, Canada Canada Inc. Full timeJob SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Canada Inc. The successful candidate will provide technical assistance and support to our clients, ensuring their computer systems and software run smoothly.About the RoleThis is a permanent position working 40 hours per week. We offer a competitive salary of $85,000...
-
Technical Application Support Specialist
2 days ago
Toronto, Canada Capgemini Full timeCompany OverviewAt Capgemini, we offer an exciting opportunity for a Technical Application Support Specialist to join our team. With a strong focus on innovation and technology, we are committed to delivering exceptional solutions that drive business growth.Salary Range: CAD $110,000 - CAD $130,000 per annum (depending on experience)Job DescriptionWe are...
-
Technical Support Specialist
3 weeks ago
Toronto, Ontario, Canada Techtronic Industries Full timeAt TTi, our people come for the opportunity and stay for the culture. As a Customer Experience Representative, you will play a vital role in ensuring our customers have an exceptional experience with our products.Position SummaryPOSITION TITLE: Technical Support Specialist (12-month contract)REPORTS TO: Team Lead - Customer ExperienceDEPARTMENT: Milwaukee...
-
Technical Support Specialist
2 months ago
Toronto, Canada hearinglife_Canada Full time**SCOPE**: Reporting to the Director of IT, the Technical Support Specialist provides phone-based technical assistance to end users, troubleshooting issues related to hardware, software, and network systems. You will be responsible for efficiently resolving customer queries, ensuring a high level of customer satisfaction, and escalating more complex issues...
-
Technical Support Specialist
4 weeks ago
Toronto, Canada hearinglife_Canada Full time**SCOPE**: Reporting to the Director of IT, the Technical Support Specialist provides phone-based technical assistance to end users, troubleshooting issues related to hardware, software, and network systems. You will be responsible for efficiently resolving customer queries, ensuring a high level of customer satisfaction, and escalating more complex issues...
-
Technical Support Specialist
4 weeks ago
Toronto, Ontario, Canada Tejas Consultants Inc. Full timeJob Title: Technical Support SpecialistJob Summary: We are seeking a highly skilled Technical Support Specialist to join our team at Tejas Consultants Inc. The ideal candidate will have a strong background in computer systems and excellent communication skills.Provide technical assistance to users experiencing difficulties with computer systems, hardware,...
-
Technical Support Specialist
4 weeks ago
Toronto, Ontario, Canada Canada Inc. Full timeJob Title: Technical Support SpecialistAbout the Role:We are seeking a skilled Technical Support Specialist to join our team at Canada Inc. as a full-time permanent employee. In this role, you will be responsible for troubleshooting and resolving technical issues for our clients, as well as providing top-notch customer service.Key Responsibilities:Provide...
-
Technical Support Specialist
4 weeks ago
Toronto, Ontario, Canada CANADA INC. Full timeAt CANADA INC., we are seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing top-notch technical assistance to our clients. Your primary duties will include:Key ResponsibilitiesResponding to client inquiries and resolving technical issues in a timely and professional...
-
Technical Support Specialist
3 weeks ago
Toronto, Ontario, Canada Canada Inc. Full timeOverviewWe are seeking a skilled Technical Support Specialist to join our team at Canada Inc. in Montreal, Quebec. This is a permanent position offering a competitive salary of approximately $70,000 - $90,000 per year, depending on experience.About the JobThis exciting opportunity allows you to utilize your technical expertise to provide exceptional support...