University Admissions Manager

4 weeks ago

Toronto, Canada International Business University Full time

**Position Title**: Admissions Manager

**Reports to**: Director Enrollment Services & Student Success

**About IBU**

International Business University (IBU) is a new and unique teaching-focused university specializing in business education that is looking for highly talented, motivated, and qualified faculty and professionals, ready for the next level of challenge in their career.

**Position Summary**

**Key Responsibilities**:

- Lead and manage the university's Admissions team, providing guidance and support to ensure high performance.
- Develop, implement, and maintain admissions policies and procedures within the parameters and guidelines of established admission practices.
- Oversee the processing of applicant information, ensuring the Student Information System (SIS) is up to date.
- Serve as an expert resource on admissions policies, procedures, and curricula, providing guidance on complex cases and ensuring compliance with university standards.
- Supervise admission activities, ensuring that assessment and evaluation criteria and customer service expectations are met.
- Identify and implement improvements in procedural efficiencies within the admissions process.
- Provide strategic direction and support on a full range of admissions services and support, including program information, alternate offers of admission, admission timelines, and other related policies and procedures.
- Oversee workflow and completion of admission assessment activities, ensuring accuracy and efficiency.
- Coordinate training programs for Admissions Officers to ensure consistency and high standards in the admissions process.
- Support IBU’s admissions efforts by providing accurate information and ensuring timely responses and resolution to all issues and admission-related requests.
- Analyze admissions data to inform decision-making and present recommendations to improve processes.
- Facilitate a work environment that encourages knowledge of, respect for, and development of skills to engage with diverse cultures and backgrounds.
- Other related duties as assigned.
- Bachelor’s degree in a relevant field.
- Minimum five years of recent and relevant experience in higher education, preferably in post-secondary Admissions, Registration, or a related field.
- Excellent knowledge of domestic and international educational systems with the ability to assess international and domestic credentials.
- Strong supervisory skills with the ability to motivate, develop, and manage a team effectively.
- Proven experience in a high-volume, deadline-driven, computerized customer service environment that requires high levels of English proficiency in speaking, reading, listening, and writing (to interpret and explain policies and procedures to internal and external stakeholders).
- Strong understanding and experience in a workplace requiring multi-cultural considerations.
- Excellent attention to detail, including solid analytical and investigative skills.
- Demonstrated leadership and team management skills.
- Strong customer service skills with an ability to diffuse escalated situations in a student/client-focused environment.

**Job Types**: Full-time, Permanent

**Benefits**:

- Paid time off

Ability to commute/relocate:

- Toronto, ON M5R 2V1: reliably commute or plan to relocate before starting work (required)

Application question(s):
**Education**:

- Bachelor's Degree (required)

**Experience**:

- direct team supervision: 5 years (required)
- University Admissions: 5 years (required)

Work Location: In person

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