Housekeeping Manager

4 weeks ago

Manning Park, Canada Manning Park Resort Full time

Do you love exploring and playing in the outdoors, making new friends, hanging around the campfire, canoeing, kayaking, stand up paddle boarding, snowboarding, skiing, and snowshoeing? Well we have that, and more. Manning Park Resort is a year round resort located between Hope and Princeton, BC. If you are ready to leave the hustle and bustle of city life, and enjoy outdoor fun and adventure, this is a great place to work. Staff housing is available, so your dream of living in the mountains is part of your adventure at Manning Park Resort.

We are presently searching for our next great team member as a Housekeeping Manager to join our Housekeeping team. If you can provide our guests with an amazing experience, combined with working as an energetic part of our resort, we want to hear from you.

**Responsibilities include: (but not limited to)**
- Ensure all aspects of the Resort’s guest accommodations and public areas are cleaned to the prescribed standards of cleanliness.
- Ensure that stock levels are maintained and ordered as required
- Train and supervise the housekeeping, laundry and janitorial staff
- Scheduling and assigning of daily tasks
- Keep accurate time sheets
- Record maintenance issues and ensure units and equipment are in good repair
- Provide assistance ensuring the guest arrival, stay and departure processes fully integrated, and providing the guest with an exceptional level of service and quality
- Support and embrace a team atmosphere
- Maintain a high level of professionalism, providing exceptional guest service at all points of contact
- Complete all tasks in a timely manner within an individual and multi-functional team environment
- Follow safety protocols, including adherence to heath and safety regulations, hygiene and cleanliness
- Assist with emergency situations as required
- Work towards continuous improvement and quality in all areas

**Job Requirements / Qualifications**:

- Experience supervising a large Housekeeping division in a similar resort environment
- Ability to understand and resolve team members’ needs, complaints, and conflicts
- Scheduling and general administrative duties related to the Housekeeping division
- Knowledge of a housekeeping department, best practices & Housekeeping SOPs
- Good physical condition, as this position is physically demanding
- Excellent communication and problem-solving skills
- Team player and a self-starter, with the ability to effectively work independently as required
- Ability to take on work and projects and see them through to completion
- Professional in attitude and appearance
- Well organised with excellent attention to detail
- Ability to work within and promote an innovative and multi-tasked environment
- Must be flexible to work as business levels dictate
- Able to handle, use and care for various machinery such as carpet cleaners, vacuums, etc.
- Clean Driver's License

This is a year round position with a minimum commitment of 1 year. Only those with legal authority (permanent resident or work permit) to work in Canada will be considered for this position.

**Benefits**:

- Free Rent - Monthly Utilities of $260 (Including water, hydro, waste & heat)
- Free Wi-Fi and Calls within Canada & USA
- Free Seasonal Activities Pass (Alpine & Nordic in Winter, Boathouse in Summer)
- Free Rentals & Lessons (Alpine & Nordic in Winter, Boathouse in Summer)
- Monthly onsite Medical & Wellness Services
- Regular Grocery Pick Up Service
- Food & Retail Discounts in our Country Store, Pinewoods Restaurant, Bears Den Pub & Daylodge
- Be Your Natural Self_
- Being your natural self means that you are constantly engaged and empowered to instill change and positivity in the work environment whilst being proud of who you are We are constantly striving to build and nourish a culture where inclusivity and tolerance are not just the norm, but are the elements which serve as our strength and identity. Being your Natural self means you love everything about the outdoors and are committed to helping preserve the beauty of the land we are on. In caring for our environment and for the natural beauty of Manning Park Resort, we are equally committed to paving the way in building an inclusive environment for everyone and are actively encouraging applicants with differing backgrounds, sexual orientations, and religious beliefs. No regard shall be given to an applicant’s race, religion, skin colour, sexual orientation, and political belief. Applications are reviewed based on merit, bondability, and experience._

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