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Desktop Support Technician

1 week ago


Burlington, Canada American IT Solutions Inc Full time

**BASIC QUALIFICATIONS**:

- Windows User/Technician
- Must be able to physically lift and move workstation equipment
- Desktop Support in an Enterprise environment preferred.

**RESPONSIBILITIES**:

- Windows and PC upgrades.
- Imaging & PC Deployment
- Maintain PC’s and printers; minimizing downtime
- Install PC hardware for end-users
- Analyze and diagnose problems reported by end-users
- Track and update all problem calls through corporate tracking system
- Be asked to assist with other various IT related projects
- Monitor the Desktop Support Queue & help maintain the SLA guidelines set.
- Follow documented process and advise on any improvements

**REQUIREMENTS**:

- This position will support both Windows and Mac Environments.
- Must have strong skills in windows migration and leaf upgrades.
- Requires experience installing, configuring, and troubleshooting Windows 10 hardware.
- Experience with enterprise hardware including managing to configure and troubleshooting BIOS settings.
- Experience with full disk encryption products.
- Experience with remote desktop protocols (RDP).
- Desktop management and OS migration experience with Windows 10.

**EDUCATION**

High School Diploma or GED required.

A+ certification preferred.

Pay: $19.00-$22.00 per hour

**Benefits**:

- Paid time off

Schedule:

- Monday to Friday

Application question(s):

- Do you have reliable means of transportation?
- Are you fluent in French?

Licence/Certification:

- Driver's License (required)