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Desktop Support Technician
1 week ago
**BASIC QUALIFICATIONS**:
- Windows User/Technician
- Must be able to physically lift and move workstation equipment
- Desktop Support in an Enterprise environment preferred.
**RESPONSIBILITIES**:
- Windows and PC upgrades.
- Imaging & PC Deployment
- Maintain PC’s and printers; minimizing downtime
- Install PC hardware for end-users
- Analyze and diagnose problems reported by end-users
- Track and update all problem calls through corporate tracking system
- Be asked to assist with other various IT related projects
- Monitor the Desktop Support Queue & help maintain the SLA guidelines set.
- Follow documented process and advise on any improvements
**REQUIREMENTS**:
- This position will support both Windows and Mac Environments.
- Must have strong skills in windows migration and leaf upgrades.
- Requires experience installing, configuring, and troubleshooting Windows 10 hardware.
- Experience with enterprise hardware including managing to configure and troubleshooting BIOS settings.
- Experience with full disk encryption products.
- Experience with remote desktop protocols (RDP).
- Desktop management and OS migration experience with Windows 10.
**EDUCATION**
High School Diploma or GED required.
A+ certification preferred.
Pay: $19.00-$22.00 per hour
**Benefits**:
- Paid time off
Schedule:
- Monday to Friday
Application question(s):
- Do you have reliable means of transportation?
- Are you fluent in French?
Licence/Certification:
- Driver's License (required)