Computer Support Technician

6 months ago

Burlington, Canada Aplin Martin Full time

Aplin Martin is a full-service Civil Engineering, Architecture, Planning, and Survey company, celebrating over 55 years of success in making sustainable communities a reality across Canada. Over the five decades, the Aplin Martin family has grown into a multi-disciplinary firm of 250+ talented and dedicated professionals delivering innovative and practical design solutions, approval strategies, and project management services to our clients in BC, AB, and ON. Aplin Martin has been recognized numerous times and has received the Project of the Year award from the Public Works Association of BC.

**Position Overview**:
The Computer Support Technician provides on-site and remote-office technical support service. Including installation, configuration and problem resolution for company systems and service. Provides technical support on operational or maintenance aspects of system equipment and services. Serves as a contact on technical and service-related problems. The Computer Support Technician will work under the supervision of the IT Manager.

**Duties and Responsibilities**:

- Monitors and responds to service requests within Aplin & Martin and Murray & Associate offices.
- Resolves technical problems with hardware, software and connectivity.
- Sets up and configures user workstations and equipment.
- Maintain current and accurate inventory of computer hardware, software and resources.
- Troubleshoot and resolve any and all hardware, software and network systems issues to ensure maximum uptime of critical systems including Internet access.
- Ensuring nightly backup, security, virus protection, and licensed software is in place.
- Setup and manage user profile accounts
- Troubleshoots staff issues while maintaining system services within reasonable time.
- Participates in the configuration and support of internal systems.
- Supports installation and implementation of connectivity and system products.
- Troubleshoots and resolves any and all hardware, software and network system issues to ensure maximum uptime of critical systems.
- Participates with On-call after hours service responsibilities.

**Skills and Qualifications**:

- Post-secondary diploma in Computer Systems, Computer Sciences, or related program.
- 2 years’ experience configuring/troubleshooting computer systems and networks in a small or medium sized corporate environment.
- Knowledge of computer hardware, network administration, computer troubleshooting, and computer security practices.
- Proven skills to troubleshoot and maintain IT system services, administer user accounts and ability to perform installation, setup, and maintenance of software, and hardware.
- Working experience with Windows systems.
- Knowledge and experience working with Server Virtualization (HyperV, VMWare or Citrix Systems) is considered beneficial.
- Must have class 5 driver license as occasional travel will be required to the satellite offices.
- Desktop / Laptop/Tablet Hardware support.
- Common Application Support
- Workstation Networking.
- Network Infrastructure.
- Printer/Peripheral support.
- Wireless Networking.
- Good communication skills.
- Strong organizational skills and customer service skills.
- Strong problem-solving skills: identify causes, gather and process relevant information, generate possible solutions, and make recommendations and/or resolve the problem.

**Why Work for Aplin Martin**:

- Competitive salary commensurate with qualifications, skills, and experience
- Extended medical, dental and vision benefits
- Life and disability insurance
- Group RRSP
- Employee Assistance Program
- Paid time off
- Educational allowances for professional development
- Social and team building events.
- Friendly and supportive team that works hard and plays hard.

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