Operations Manager

1 month ago

Drummondville, Canada FedEx Ground Full time

This front-line manager position is designed to promote FedEx Ground's "safety first" culture and manage the day-to-day operations of a station or sorting centre and lead a dedicated team. One of the responsibilities of the position is to ensure that packages are sorted efficiently and safely by managing parcel handlers. The Operations Manager can also manage employees and administrative functions, and ensure that administrative processes comply with FXG's policies and procedures and government regulations.

**Essential functions**
- Performs but is not limited to: hiring, separation, coaching, skills development, recognition and rewards, and managing staff performance and productivity.
- Plan, organize, direct and control the day-to-day operations of the sorting center
- Manage and assign employees to ensure efficient sorting of packages in the facility, minimize operating costs and maximize operational quality, including (in conjunction with the long-distance transportation service) trailer movement, tracking and administration.
- Analyzes operational performance through direct observation, interpretation of reports and collaboration.
- Identifies opportunities to improve key metrics and executes action plans to achieve results. Ensure the education of sorting centre staff, including management employees, and compliance with all FXG policies and procedures and applicable government regulations.
- Leads daily employee or scheduling meetings to ensure communication with employees and understanding of operational updates and daily objectives.
- Participates in and assumes responsibility for the development of the company's employee relations strategies, including maintaining the confidentiality of these documents and related matters.
- Investigates, resolves or escalates client service issues as required.
- Train new employees on duties and performance expectations, and ensure compliance with FXG policies and procedures and other training requirements, including quality assurance, SWAK, hazardous materials and dock safety training.

**Minimum Level of Educational Attainment**
- High school diploma or general education diploma (GED) required; Bachelor's degree in Business Administration, Logistics or a related field preferred.

**Minimum experience**
- Six months of experience as a parcel attendant at FedEx Ground OU;
- Six months of experience in a fast-paced environment, such as in a retail business, hotel, fulfillment center or warehouse OR;
- Experience in the Armed Forces with honorable release OR;
- Experience in supervision OR;
- Accreditation program or associate degree in a related field or more than two years of study towards a bachelor's degree (in lieu of experience);
- Bachelor's degree, an asset.

**Skills, abilities and/or licensure**
- Ability to inspire a common vision within the team, and to empower and motivate team members.
- Demonstrated ability to build professional relationships, effectively lead a team and positively influence various groups.
- Demonstrated ability to exercise sound professional judgment to set and achieve objectives.
- Customer service skills to respond effectively and professionally to inquiries and resolve issues. Oral and written communication skills to speak to various groups of interlocutors and effectively instruct employees on processes and practices.
- Ability to read, interpret and draw conclusions from numerical data and written information.
- Ability to mentor and assist other employees and act as a resource person.

**Address**: 2550 Rue Alfred
**Ville**: Drummondville
**Province**: Quebec

**City postal code**: J2A 0L5
**AutoReqID**: 362195BR
**Type of Position**: Part-time
**Type of salary**:Non-Exempt

**Other Job Description Information**
Permanent part-time position Must be bilingual
Must be available for work from: Tuesday
- Saturday 05:00-10:00
Must be available on weekends and during peak periods

**OEF Statement**
FedEx Ground is an Equal Opportunity Employer

**Job Types**: Part-time, Permanent

**Benefits**:

- Dental care
- Employee assistance program
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision care

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